Smile: Loyalty Program Rewards
Customer loyalty points, VIP tiers, referrals, rewards program
Rating
4.9
feedback
4,167
chart
#86
All reviews
Review RSS Feed
June 20, 2024
Happy Lucky’s loose leaf tea is both brick & mortar and online. What drew me to you all back in 2019, when we set up with Shopify, was Smile was the only loyalty program that worked and facilitated customers to earn and redeem via both channels. We’ve been smiling ever since. And, thank you Brandon for your recent help. Much appreciated.
So pleased Brandon could help you out! Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖
June 20, 2024
Lynn from customer service has been super helpful and answers all my question thoroughly and with patience.
Thank you for taking the time to leave this review! We're so glad to hear you're loving the app and that you had a helpful experience with Lynn 🤩
Oct. 9, 2025
Jade was very helpful!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Nov. 3, 2025
CSR was quick to reply and answer my questions fully. Then, they even helped us out with an open API issue.
Thank you for the review and 5 star rating! We really appreciate it 💛
June 19, 2024
Tremendous support
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! The Smile Team✨
June 18, 2024
I have a lot of questions to ask them recently, and they answered them patiently. Very good service. Thank you
! We really appreciate the kind words 🙏 Thanks for the review! Yours in Loyalty, ✨ The Smile Support Team ✨
June 18, 2024
The plugin app is smart and easy to use, and the customer service team is quick to respond! Highly recommended!
Thanks for leaving a review! So very happy to hear that you're enjoying our features 🤓 Yours in Loyalty, ✨ The Smile Support Team ✨
June 18, 2024
Great. Easy communication. Very helpful
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂
June 18, 2024
We have been using smile.io for 2+ years and it has been great. Customers love it and it take VERY little time from support. Very self service, just what I was looking for.
Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏 - Smile Team ✨
June 18, 2024
Thanks so much for taking the time to leave us a review!!!
June 17, 2024
Lynne quickly answered my query and explained things so easily. Loved the visual aids! Now I can create coupons confidently.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
June 17, 2024
Hannah Scrafton was very helpful at understanding our specific business needs, and helping us plan for the future. we highly recommend smile loyalty for small business.
Thanks so much for taking the time to leave a review! We really appreciate it 🙏 - Smile Team ✨
June 14, 2024
Lisa provided fantastic service, helping me add the Smile app to my updated theme. A lot of my customers enjoy using the Smile app. It is simple and easy to use.
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
June 14, 2024
Onboarding was a bit of a challenge at first but due to the excellent assistance from Angie, Shelby and the rest of the team we are up and running. Looking forward to the results!
Thank you for leaving a review! It was a pleasure helping you get set up! Angie - Smile Team✨
June 25, 2024
This is a loyalty program with tremendous flexibility that is easy to set up and amend and it keeps our clients happy as a value add in a competitive landscape. As a small business, I found the monthly fees to be steep once I hit the threshold to outgrow the free plan, however the customer service team was extremely supportive, diligent and creative in finding ways to help me to maintain the program.
Oct. 25, 2024
Angie, Karen, Jade, Joana - This is my dream team!! Whenever I have questions about linking pages, double points, deep links, and getting their opinion on my landing rewards page - these ladies are there to help, happily and quickly. Thanks, Joana, for your help on this last need I had. Get Smile now, their support is real life humans who respond timely - you cannot get that from alot of the apps out there.
Thank you for the review! We really appreciate it. We think Angie is pretty awesome too 😄 -The Smile.io Team
June 12, 2024
Hello, we are using the Smile rewards app as Shopify's main reward app. We used the free plan, but happily, we have grown to the point where we can now use Smile's paid plan. In the meantime, I had some difficulties, and when I contacted the CS center here, they handled the matter very quickly and kindly. When using an app, the price and features when you first open it is important, but I think what is most important is how professionally they provide help when difficulties arise. Lynn P. who handled it for me. She was professional and so lovely. Once again, I would like to express my gratitude. Thank you!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
June 12, 2024
Very helpful with my questions. Was provided advise for resolution of issue, with follow up.
Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏 - Smile Team ✨
June 12, 2024
This app is truly amazing! The customer service is exceptional! Lisa made it so easy to solve any issues I was facing, she is a rockstar!
So happy that Lisa could help you out! Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖