Smile: Loyalty Program Rewards

Sept. 30, 2025

Had a z-index issue where the rewards button was sitting on top of the checkout button. Reached out to support and they walked me through the fix! \

Sept. 29, 2025

Sept. 29, 2025

The team at smile is so responsive and helpful! Very happy I chose to use this app for my business.

Sept. 29, 2025

I'm sooooo happy with my Smile app. They are SOOOOO helpful when i have problems. Absolutely everytime i go to them for issues, they always are helpful and i learn more on how dope this platform is. Thank you, Andrea! You're the bomb girl!

Sept. 28, 2025

Highly recommended. Support from Karen was great.

Sept. 29, 2025

**Update** Smile.io reached out and resolved the issue via email. Turns out strict tracking settings prevent access to their app via Shopify. Anyone else experiencing issues, try 'balanced' as an initial fix. They resolved this issue in 2 days via me leaving a review on the Shopify App Store. I couldn't ask for support through the app due to not having access. 'W' for their support team. ********************* Currently doesn't work with Microsoft Edge. I'm unable to access the app within my Shopify Interface. Aside from that, the app has been good. Please fix!

Sept. 27, 2025

The support team is wonderful. Thanks to Joana, she is so helpful and solved my issue right away.

Sept. 26, 2025

Sept. 26, 2025

I have been using the app for a months now on the free plan and so far it has everything that I need. I had a small issue with locating where to customize some settings (there could be a few tiny tweaks to the UI to help with this), however my support rep was extremely helpful and very quickly provided a solution. The support I received alone is a great reason to carry on with this app. Looking forward to building out more with Smile.io.

Sept. 26, 2025

Very impressed with this app. Extremely clean and indepth UI. Integrates very easily. Looks highly professional. Best part: The support staff are probably the best I've deal with in 3+ years of using Shopify daily and working with numerous apps.

Sept. 26, 2025

We've been using Smile.io for a while and have upgraded over time. The features are very useful and the loyalty programme definitely increases our customer retention and sales. The customer service is fast and knowledgeable!

Sept. 26, 2025

Really helpful and attentive customer service from Erin. Patience of a saint as I try to navigate setting up referrals and making changes to our company's point system. Not that it's overly complicated, I'm just not tech savvy at all!

Sept. 25, 2025

Very helpful to increase the conversion rate.

Sept. 24, 2025

Loyalty Rewards that drive customer engagement. Many Tanks to Joana and the Smile team for this long partnership =)

Oct. 14, 2025

Agents are very helpful and always giving prompt reply.

Sept. 24, 2025

Lisa had amazing customer service, thank you!!

Sept. 24, 2025

Really excellent customer service from Joana! Helped me sort out my issue super fast! Smile has always been fab at really quick response time and great customer service!

Oct. 2, 2025

The Smile Io rep that helped me was great and specifically resolved my issue

Sept. 23, 2025

Easy to work with, excellent customer service from Jade!

Sept. 23, 2025

We came to Smile.io feeling stuck on API access and worried we couldn’t promote our Bakery Rewards balance in Klaviyo. Ezra responded quickly, listened, and solved the problem with a pragmatic offer to add a complimentary Klaviyo integration slot. He shared clear guidelines, set expectations, and even said he’d advocate internally on pricing —precisely the kind of ownership and empathy you hope for in support. Implementation has been smooth, and we can now encourage our customers to focus on loyalty-led value rather than one-off discounts. Smile.io went from “nice idea” to a genuine partner because of Ezra’s help—five stars from The T-Shirt Bakery.