All reviews

Rating Breakdown

  • 5
    91% (3,747 ratings)
  • 4
    6% (243 ratings)
  • 3
    1% (53 ratings)
  • 2
    1% (22 ratings)
  • 1
    2% (67 ratings)

Reviews with Text

  • 92% (3,790)
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5 / 5 Share

April 10, 2024

Using app

12 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨

5 / 5 Share

April 10, 2024

Jade was very helpful and attentive. Thank you!

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏 We are happy that Jade could help :) Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

April 10, 2024

Great interaction and help from Joanne, fixed the issue I was running into!

Using app

About 13 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏 Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

Feb. 25, 2025

Angie from Smile was great at getting me the answers I needed about Incremental Rewards. She was kind enough to show us how to set it up while keeping in mind profit margins and others sales we already have set up. Thanks Angie!

Using app

About 1 year

Total reviews

9

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! So glad Hannah could help get you up and running. We really appreciate the review 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

April 10, 2024

Amazing customer service from Joana. She and her team help me a lot for the problem that I had.. Thank you all for kind and hard work.

Store

Kallos

Using app

About 5 years

Total reviews

13

Average rating

4.8

Developer Reply

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! -Joana

5 / 5 Share

April 9, 2024

Smile.io is a great service for our Shopify store. We run both an e-Commerce and Brick & Mortar storefront and the loyalty program backed by Smile.io syncs everything beautifully. Our customers have never been happier to be part of our "Tea Club". When we ran into a scaling issue, Smile.io's team members Karen, Andreandana, and Jade on the support team were quick and flexible, helping us stay on track and meeting our growth goals! Smile.io is a great product, we highly recommend trying it out!

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

April 9, 2024

I’m new to the app, and Jade has been fantastic in helping me navigate a customer question! Thank you so much!

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for sharing, we are happy that we were able to help. We think Jade is super awesome too! 💖 If you need any help, please do not hesitate to reach out.

5 / 5 Share

April 9, 2024

Great App and quick to respond to any questions when setting up :)

Using app

About 9 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖

5 / 5 Share

April 8, 2024

Amazing experience! Lisa was very patient and helpful. Our team appreciates her and her assistance.

Using app

Over 4 years

Total reviews

12

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨

5 / 5 Share

April 8, 2024

Using app

10 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

April 5, 2024

Lisa was very helpful. We solved our issue and are happy to keep using the smile program

Using app

Almost 4 years

Total reviews

9

Average rating

4.3

Developer Reply

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨

5 / 5 Share

April 5, 2024

Friendly, knowledgeable, and answered all my questions. Thank you!

Using app

About 2 months

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for leaving a review for us 💖 Don't hesitate to reach out in the future — we're always here when you need us! - Smile Team ✨

5 / 5 Share

April 5, 2024

I was having some major problems and she was absolutely AMAZING!! She went into my account and fixed everything that needed fixed. She was very kind and answered all of my questions as well.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with the Smile support team 🤩 Please don't hesitate to reach out if we can help with anything else. Cheers! - Smile Team ✨

5 / 5 Share

April 5, 2024

Super fijne klantenservice!

Using app

19 days

Total reviews

1

Average rating

5.0

Developer Reply

Hartelijk dank dat u de tijd heeft genomen om een recensie voor ons achter te laten! Wij waarderen het enorm 🤩 - Smile Team✨

5 / 5 Share

April 5, 2024

Brandon and Joana have been a really big help over the last few days with all of our questions, and we've made so much progress and improvement to our store thanks to their assistance. They have been incredibly thorough and I'd like to thank them personally for helping me understand the app and how we can make it work the most effectively within our network. The team on the support chat as a whole have all been very helpful from the first day we installed smile. And the app itself is versatile, easy to use, customisable, and has lots of cool features! Would definitely recommend :)

Store

Shuperb

Using app

23 days

Total reviews

12

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

April 4, 2024

Always available and always helpful!

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us a review! We really appreciate it 🤩 - Smile Team ✨

5 / 5 Share

April 4, 2024

Very quick response and helped immediately! Loved the dog gifs - brightened my day.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you (and sending dog gifs, too 😂)! Lisa - Smile Team✨

5 / 5 Share

April 4, 2024

We at Love Light Minnesota have thoroughly enjoyed the added features we have received in our store through Smile. We have already had customers enquire about the rewards. We appreciate you Smile!

Using app

About 1 month

Total reviews

13

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏 Jade & ✨ The Smile Support Team ✨

5 / 5 Share

April 4, 2024

Amazing customer support that I received in the last few days from Joana and Brandon. Super useful and quick

Store

GUAJA.

Using app

15 days

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! ✨The Smile Team✨

5 / 5 Share

April 3, 2024

Using app

Almost 3 years

Total reviews

20

Average rating

4.4

Developer Reply

Thank you so much for taking the time to rate us 5 stars! We really appreciate it 🤩 - Smile Team ✨