Smile: Loyalty Program Rewards

Lynn from customer service has been super helpful and answers all my question thoroughly and with patience.

Jade was very helpful!

CSR was quick to reply and answer my questions fully. Then, they even helped us out with an open API issue.

Tremendous support

I have a lot of questions to ask them recently, and they answered them patiently. Very good service. Thank you

The plugin app is smart and easy to use, and the customer service team is quick to respond! Highly recommended!

Great. Easy communication. Very helpful

We have been using smile.io for 2+ years and it has been great. Customers love it and it take VERY little time from support. Very self service, just what I was looking for.

Amazing app

Update: Just had another customer issue pop up that confused our staff and the Smile team quickly cleared up the confusion and offered several solutions. Really appreciate their responsiveness! Lynne quickly answered my query and explained things so easily. Loved the visual aids! Now I can create coupons confidently.

Hannah Scrafton was very helpful at understanding our specific business needs, and helping us plan for the future. we highly recommend smile loyalty for small business.

Lisa provided fantastic service, helping me add the Smile app to my updated theme. A lot of my customers enjoy using the Smile app. It is simple and easy to use.

Onboarding was a bit of a challenge at first but due to the excellent assistance from Angie, Shelby and the rest of the team we are up and running. Looking forward to the results!

This is a loyalty program with tremendous flexibility that is easy to set up and amend and it keeps our clients happy as a value add in a competitive landscape. As a small business, I found the monthly fees to be steep once I hit the threshold to outgrow the free plan, however the customer service team was extremely supportive, diligent and creative in finding ways to help me to maintain the program.

Angie, Karen, Jade, Joana - This is my dream team!! Whenever I have questions about linking pages, double points, deep links, and getting their opinion on my landing rewards page - these ladies are there to help, happily and quickly. Thanks, Joana, for your help on this last need I had. Get Smile now, their support is real life humans who respond timely - you cannot get that from alot of the apps out there.

Hello, we are using the Smile rewards app as Shopify's main reward app. We used the free plan, but happily, we have grown to the point where we can now use Smile's paid plan. In the meantime, I had some difficulties, and when I contacted the CS center here, they handled the matter very quickly and kindly. When using an app, the price and features when you first open it is important, but I think what is most important is how professionally they provide help when difficulties arise. Lynn P. who handled it for me. She was professional and so lovely. Once again, I would like to express my gratitude. Thank you!

Very helpful with my questions. Was provided advise for resolution of issue, with follow up.

This app is truly amazing! The customer service is exceptional! Lisa made it so easy to solve any issues I was facing, she is a rockstar!

Brandon was incredibly helpful and got back to me immediately to not only answer my questions but give great tips as well!