Smile: Loyalty Program Rewards

Had great customer service from Shelby at Smile.Io recently! She has been able to provide a report that is currently unable to be accessed from the main analytics page and has it scheduled to update me on a later date. Incredibly helpful!

Customer service is so helpful in setup and troubleshooting. We just launched, but very excited to see how this helps grow our business.

So far so good! The Customer Service has been so helpful with questions as I get set up. My customers are excited and earning and leaving reviews already! Edited 12/5: Customer Service continues to impress! Shelby went above and beyond for a small issue I was having and fixed it for me in just a few minutes!

Customer service have been great addressing any concerns or problems we've had.

Reached out via chat to ask a simple question about order returns and reward points. Received a straight to the point answer quickly along with reference links to Smile Loyalty & Rewards Shopify page and super cute puppy gifs. Just like the chat interaction, using this app is quick and easy. Thank you Lisa!

Smile has been great for our business! Great customer service too.

The best rewards system ever. It works great with Shopify POS and our online store linking rewards together. Customers also love its ease of use!

Great customer service with Lynn! 5 STARS!

Happy Lucky’s loose leaf tea is both brick & mortar and online. What drew me to you all back in 2019, when we set up with Shopify, was Smile was the only loyalty program that worked and facilitated customers to earn and redeem via both channels. We’ve been smiling ever since. And, thank you Brandon for your recent help. Much appreciated.

Lynn from customer service has been super helpful and answers all my question thoroughly and with patience.

Jade was very helpful!

CSR was quick to reply and answer my questions fully. Then, they even helped us out with an open API issue.

Tremendous support

I have a lot of questions to ask them recently, and they answered them patiently. Very good service. Thank you

The plugin app is smart and easy to use, and the customer service team is quick to respond! Highly recommended!

Great. Easy communication. Very helpful

We have been using smile.io for 2+ years and it has been great. Customers love it and it take VERY little time from support. Very self service, just what I was looking for.

Amazing app

Update: Just had another customer issue pop up that confused our staff and the Smile team quickly cleared up the confusion and offered several solutions. Really appreciate their responsiveness! Lynne quickly answered my query and explained things so easily. Loved the visual aids! Now I can create coupons confidently.