All reviews

Rating Breakdown

  • 5
    91% (3,747 ratings)
  • 4
    6% (243 ratings)
  • 3
    1% (53 ratings)
  • 2
    1% (22 ratings)
  • 1
    2% (67 ratings)

Reviews with Text

  • 92% (3,790)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 5, 2024

Highly recommend. After reviewing many reward programs, I selected Smile. Best decision, it has been a home run. I had one small question and Joana on chat was amazing. She took her time with me and answered all of my follow up questions. She even offered a quick program review. A++

Using app

3 days

Total reviews

11

Average rating

4.5

Developer Reply

Thanks for the kind words! We really appreciate it 🙏 Yours in Loyalty, ✨Joana - The Smile Support Team ✨

5 / 5 Share

Aug. 4, 2025

Great so far - reasonable pricing, great customer support by Andrea, plenty of functions. If they add multiple language possibility, would give them 6 stars :)

Store

NIASHA

Using app

About 5 years

Total reviews

7

Average rating

4.4

Developer Reply

Thanks for your 5 stars! We hope you continue to enjoy the app :)))

5 / 5 Share

March 4, 2024

Fast, friendly, and professional support!

Using app

7 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for the 5-star rating 💖 If you need any help, please do not hesitate to reach out. Smile Team ✨

5 / 5 Share

March 4, 2024

Lisa Gallagher was extremely helpful in getting my questions answered!

Using app

About 1 year

Total reviews

8

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨

5 / 5 Share

March 4, 2024

Jade was very helpful! I did not expect a response so quickly and she answered all the additional questions I had!

Using app

About 1 hour

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave such a wonderful review! We are happy to hear that you are happy with Smile! Yours in Loyalty, ✨ Jade &The Smile Support Team

5 / 5 Share

March 3, 2024

Angie from Smile has been si patient & helpful while trying to integrate another app to our SMILE account. Not only this, but she went above & beyond helping me with other Smile functions, thank-you so much!

Store

YCL

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for taking the time to leave a review! I'm so glad I could help :D - Angie & the Smile Team ✨

5 / 5 Share

March 2, 2024

Top notch Customer service!

Using app

8 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨

5 / 5 Share

Oct. 7, 2025

Very easy to use and Shelby helped me set up a email workflow really easily!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨

5 / 5 Share

March 1, 2024

Merci à Jade qui m'a beaucoup aidé. J'ai pu régler mon problème rapidement grâce à elle, elle est super

Store

Boïa

Using app

9 days

Total reviews

2

Average rating

3.5

Developer Reply

Thank you so much for taking the time to leave such a wonderful review! We are happy to hear that you are happy with Smile! Yours in Loyalty, ✨ Jade &The Smile Support Team

5 / 5 Share

March 1, 2024

Using app

15 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for leaving us a review! Angie & the Smile Support Team ✨

5 / 5 Share

Feb. 29, 2024

We moved from another app to Smile. We have been avoiding to do this for years before because Smile doesn't offer point expiry on the basic pricing tiers, but the whole app is very well done and the interface is excellent so it was worth the change. It feels like a very steady and solid app, and the support from David was quick and responsive when we migrated from the previous app.

Using app

About 3 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨

5 / 5 Share

Feb. 29, 2024

I would definitely recommend this app to anyone running a business online. I love rewards points and referral incentives, personally, so I know my customers appreciate it as well. It's such a great way to build your business and give back. The app is super simple to navigate and makes it easy to customize your settings.

Using app

About 16 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

Feb. 29, 2024

Quick Support from Lynn ! Awesome app!

Store

LLBA CA

Using app

About 6 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the 5-star rating and kind words! We appreciate it 💛 -The Smile.io Team

5 / 5 Share

Feb. 29, 2024

Support was super fast and friendly. Wonderful service

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave a review! We are happy to hear that you are happy with Smile! Yours in Loyalty, ✨ Jade &The Smile Support Team

5 / 5 Share

Feb. 28, 2024

Awesome stuff

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your review! We are so glad you're enjoying the app!

5 / 5 Share

Feb. 28, 2024

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave a 5-star rating, we truly appreciate it! 💛 -The Smile.io Team

5 / 5 Share

Feb. 28, 2024

My customers absolutely love my new reward program, and of course this increases loyalty. Jade, sales rep, has been such a gem, helping me upgrade my plan and supporting me in the best ways! So nice to actually communicate with a human that is so helpful. Great job Smile- you make me SMILE!

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave such a wonderful review! We are happy to hear that you are happy with Smile! Yours in Loyalty, ✨ Jade &The Smile Support Team

5 / 5 Share

Feb. 27, 2024

Amazing! Work perfectly, great support and many opportunities! Love it, thank you

Using app

Over 1 year

Total reviews

2

Average rating

4.5

Developer Reply

Thank you so much for taking the time to leave a review! We are happy to hear that you are happy with Smile! The Smile Team ✨

5 / 5 Share

Feb. 27, 2024

Using app

28 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave a review! ✨ The Smile Team ✨

5 / 5 Share

Feb. 27, 2024

Great app all around - mature but modern. So easy to configure and integrate, full of well-thought-out features. Excellent support too! I've used it on many client stores over the years.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave a review! We are happy to hear that you are happy with Smile! Yours in Loyalty, ✨ The Smile Support Team ✨