All reviews

Rating Breakdown

  • 5
    91% (3,743 ratings)
  • 4
    6% (246 ratings)
  • 3
    1% (55 ratings)
  • 2
    1% (24 ratings)
  • 1
    2% (66 ratings)

Reviews with Text

  • 92% (3,798)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 23, 2024

Done. Great app and support from Brandon great.

Using app

Over 4 years

Total reviews

10

Average rating

5.0

Developer Reply

Thanks for leaving us a review! Glad to hear that you found both Smile and Brandon's support to be great 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

Nov. 8, 2024

I had a problem with my rewards icon covering key aspects of my shop chat feature on the mobile platform and Lynn provided me with all the info I needed to fix it. Thank you!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for taking the time to leave us a review! So glad Lynn was able to help you resolve the UI conflict you were experiencing 🤓 Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

Jan. 22, 2024

Lynn is great! The app is amazing! Has really helped my business continue to grow.

Using app

10 months

Total reviews

8

Average rating

5.0

Developer Reply

Thanks for leaving us a review! So happy to hear that Lynn was able to help you and that Smile has helped your business grow. This is what we're here for :) Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

Jan. 20, 2024

These guys are amazing with their after-sales services. Joana responded to me within 2-3 minutes, even though I was told that I wouldn't get a reply until Monday, which is 2 days from now. I've been using this app, and my clients love collecting those points. I definitely recommend this app to build your e-commerce the right way and have your clients race to collect and redeem their points.

Using app

10 months

Total reviews

2

Average rating

3.0

Developer Reply

Thanks so much for your review! So glad I was able to assist you, don't hesitate to reach out in the future! -Joana & The Smile Team :)

5 / 5 Share

Jan. 20, 2024

loved the team, app and service, highly recommended

Store

Lebazon

Using app

About 7 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖

5 / 5 Share

Jan. 19, 2024

Great platform with a super helpful team. Our customers seem to love it!

Using app

2 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨

5 / 5 Share

Jan. 19, 2024

quick customer service! Lynn has been extremely helpful navigating some customizations!

Store

Proper

Using app

Over 3 years

Total reviews

10

Average rating

5.0

Developer Reply

Thanks for leaving a review! We agree that Lynn is indeed helpful 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨

5 / 5 Share

April 24, 2025

Erin was so helpful with my query. I always find the app easy to use and customer service is so helpful :)

Using app

Over 1 year

Total reviews

15

Average rating

4.9

Developer Reply

Thank you so much for taking the time to leave this review 💛 It was a pleasure assisting you! Jade - Smile Team✨

5 / 5 Share

Jan. 17, 2024

Great customer service

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review 💛 We are happy our support team could assist! -The Smile Team✨

5 / 5 Share

Jan. 17, 2024

Great communication and feedback from Lisa on figuring out this new system :) Really appreciate it!

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review 💛 We are happy Lisa was able to help :) -The Smile Team✨

5 / 5 Share

Jan. 17, 2024

Great rewards program app. The customer service team is really friendly and helpful. Shoutout to Jade!

Using app

About 4 years

Total reviews

11

Average rating

4.6

Developer Reply

Thank you so much for taking the time to leave this review 💛 It was a pleasure assisting you! Jade - Smile Team✨

5 / 5 Share

Jan. 17, 2024

Best experience!

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review 💛 Jade - Smile Team✨

5 / 5 Share

Jan. 17, 2024

Simple and easy-to-use app. A great way of driving repeat custom with our customers. Support has been excellent, with any questions answered promptly and explained in words we can digest and understand.

Using app

Almost 4 years

Total reviews

3

Average rating

3.7

Developer Reply

Thanks for leaving a review! We're so glad to hear that you're enjoying Smile and find it easy-to-use :) Yours in Loyalty, The Smile Support Team

5 / 5 Share

Jan. 17, 2024

Great app, more importantly, great suppot. We had a bug that caused the launcher to not show up properly, the team was amazing in resolving the issue :)

Using app

Over 3 years

Total reviews

9

Average rating

5.0

Developer Reply

Thanks for your kind words! I'm really glad we were able to help :) - Angie, Smile Team

5 / 5 Share

Jan. 16, 2024

Very helpful and responsive customer service chat.

Using app

12 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review 💛 It was a pleasure assisting you! Lisa - Smile Team✨

5 / 5 Share

Jan. 16, 2024

I had been struggling with a technical issue between two apps (Termly) and the Smile Team were quick to sort it and look into it. They kept me updated and also helped get Smile back up and running on my site. Really grateful to them!

Using app

4 months

Total reviews

9

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this review 🥰 It means so much and everyone here at Smile really appreciates it 💛 We are so delighted to hear that you have had great experiences with our support team 🤩 Don't hesitate to reach out if you have any questions. We're always here if you need us! - Smile Team ✨

5 / 5 Share

Jan. 16, 2024

Great app! The team is efficient, understanding and really nice, don't regret using it!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review 💛 It was a pleasure assisting you! Lisa - Smile Team✨

5 / 5 Share

Jan. 16, 2024

Great app for rewards with always helpful and fast customer service.

Using app

Over 8 years

Total reviews

8

Average rating

5.0

Developer Reply

Thanks so much for leaving your review! I'm so glad we could help :) - Angie, Smile Team

5 / 5 Share

Jan. 16, 2024

David was very helpful and so kind!

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your 5 star review! 🤩

5 / 5 Share

Jan. 16, 2024

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂 - Smile Team ✨