All reviews

Rating Breakdown

  • 5
    91% (3,747 ratings)
  • 4
    6% (243 ratings)
  • 3
    1% (53 ratings)
  • 2
    1% (22 ratings)
  • 1
    2% (67 ratings)

Reviews with Text

  • 92% (3,790)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 8, 2024

Lynn was so patient and persistent with getting us the help we needed!

Using app

Over 4 years

Total reviews

2

Average rating

5.0

Developer Reply

WE are delighted Brandon was able to resolve your issue. Please reach out if there is anything else we can help with. Cheers The Smile team 🤩

5 / 5 Share

Aug. 13, 2025

Excellent customer service

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for the kind words! We really appreciate it 🙏 Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

Feb. 8, 2024

Great service

Using app

17 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! We really appreciate it 🙏 If you need anything else, please do reach out. We're happy to help :) Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

Feb. 7, 2024

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for leaving us a review! We really appreciate you taking the time to do so 🙏 Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

Feb. 7, 2024

Customer service is available, friendly & responsive. Thank you for making my customers happy!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for leaving us a review! We're happy to be available, friendly, and responsive. It's what we do 🤓 Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

Feb. 7, 2024

Jade was extremely helpful with adding the App to my checkout on Shopify. I really appreciate the support!!

Using app

About 3 years

Total reviews

3

Average rating

5.0

Developer Reply

So glad to hear Jade was able to help you with adding Smile to your checkout experience! If you need anything else, we're happy to help 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

Feb. 6, 2024

We have been running the Smile.io app for five years now and our ladies love the point and discount system. It is super easy and can be used online, in-store, and on our mobile app. The support team has been very helpful whenever we have questions, recently Lisa helped us figure out how to expand our account. Much appreciated!

Using app

Over 4 years

Total reviews

4

Average rating

5.0

Developer Reply

We're so glad to hear that you and your ladies are enjoying using Smile! Thanks for taking the time to let us know about your experience with Smile and with Lisa. We love to hear about experiences like this one 🫶 Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

Feb. 6, 2024

Easy to use & modify points for customers!

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for taking the time to write this review! We really appreciate it 🤩 Smile Team ✨

5 / 5 Share

Feb. 6, 2024

this has been great for our store, the team are always ready to help, they quickly solve any issues - highly recommended

Using app

About 4 years

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for leaving us a review! We appreciate it so very much and are so glad to hear you are happy with both our support and our app 🫶 - Smile Team ✨

5 / 5 Share

Feb. 6, 2024

Muy buena la atención

Using app

23 days

Total reviews

3

Average rating

5.0

Developer Reply

¡Muchas gracias por tomarse el tiempo para dejar esta reseña! Realmente lo apreciamos 💖 No dude en comunicarse si tiene alguna pregunta. ¡Siempre estamos aquí cuando nos necesitas! - Smile Team ✨

5 / 5 Share

Sept. 10, 2024

Joana was very friendly while helping to resolve my issue and managed to get everything sorted very quickly :)

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for leaving us a review! We are so glad to hear that you found Brandon's support to be great 🙂 Don't hesitate to reach out if you have any questions. We're always here when you need us! - Smile Team ✨

5 / 5 Share

Feb. 6, 2024

outstanding customer support and big shout out to Maggie for her prompt responses and really go above and beyond to help me install extra features.

Using app

9 days

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for taking the time to write this review and let us know how helpful Maggie was during your support experience with her! We appreciate the feedback and will be sure that she sees it 🫶 - Smile Team✨

5 / 5 Share

Feb. 5, 2024

It's working out fine - the customers seem to know what they're doing too

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for taking the time to write this review! We really appreciate it 🤩 Smile Team ✨

5 / 5 Share

Feb. 5, 2024

Agent responded timely and provided the information I needed really fast.

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review 💛 It was a pleasure assisting you! Lisa - Smile Team✨

5 / 5 Share

Feb. 4, 2024

easy to navigate!

Using app

8 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

5 / 5 Share

Feb. 4, 2024

Excellent app!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 - Smile Team ✨

5 / 5 Share

Feb. 3, 2024

She helped with information about the app.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! Don't hesitate to reach out if you have any questions. We're always here when you need us 🙌 - Smile Team ✨

5 / 5 Share

Feb. 3, 2024

Great app, best features, and amazing support!

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for leaving us a review! We appreciate it so very much and are so glad to hear you are happy with both our support and our app 🫶 - Smile Team ✨

5 / 5 Share

Feb. 3, 2024

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! We really appreciate it 💖

5 / 5 Share

Feb. 2, 2024

Joana sorted out my issue out in seconds. Great service.

Using app

Over 2 years

Total reviews

6

Average rating

5.0

Developer Reply

Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨