All reviews

Rating Breakdown

  • 5
    91% (3,743 ratings)
  • 4
    6% (246 ratings)
  • 3
    1% (55 ratings)
  • 2
    1% (24 ratings)
  • 1
    2% (66 ratings)

Reviews with Text

  • 92% (3,798)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 3, 2024

The overall experience has been fantastic. The interface is user-friendly, making it easy to set up and manage loyalty programs for my customers. The app's features are well-designed, and I appreciate how seamlessly it integrates with my business operations. Moreover, the team support has been exceptional. Anytime I've had questions or needed assistance, the Smile app team has been quick to respond and provided helpful solutions. Their dedication to customer support has truly made a positive impact on my experience with the app. I highly recommend Smile for businesses looking to implement a reliable and effective loyalty program.

Using app

6 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this amazing review and for all your kind words about Smile and our team 💖 We really appreciate it!! Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨

5 / 5 Share

Jan. 3, 2024

customer service is 10/10! Today I reached out and received a very quick and helpful reply from Lisa! Thank you so much

Using app

Over 6 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We're so glad to hear that you had such a great experience with Lisa 🤩 Don't hesitate to reach out if you have any questions! 💖 - Smile Team ✨

5 / 5 Share

Jan. 3, 2024

My technician Lisa was able to answer my question in a prompt and timely manner. Thanks!

Store

Hush

Using app

Over 3 years

Total reviews

8

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review 💛 It was a pleasure assisting you! Lisa - Smile Team✨

5 / 5 Share

Jan. 3, 2024

Super fast and friendly customer service. Solved my issue immediately!

Using app

9 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Cheers, - Smile Team ✨

5 / 5 Share

Jan. 3, 2024

Using app

6 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your 5 star review!

5 / 5 Share

Jan. 13, 2025

Andrea provided incredibly prompt snd helpful support!

Using app

Over 1 year

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with Hannah 🤩 Don't hesitate to reach out if you have any questions! We're always here when you need us 💖 - Smile Team ✨

5 / 5 Share

Dec. 29, 2023

操作简单,免费版本也可以使用很多基本功能,对低预算新手很友好。

Using app

About 5 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to write this review! We really appreciate it 🤩 Smile Team ✨ 非常感谢您花时间写这篇评论! 我们真的很感激 🤩 微笑团队✨

5 / 5 Share

Dec. 28, 2023

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

Dec. 28, 2023

Quick and kind service

Using app

About 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with our support team 🤩 Don't hesitate to reach out if you have any questions! 💖 - Smile Team ✨

5 / 5 Share

May 29, 2024

So far, so good. We transitioned from another (much pricier) loyalty program app. The CS team is very responsive, transparent, and friendly. I like the easy to navigate user interface / dashboard. Setup was super easy.

Using app

6 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for your review - we really appreciate it! We are glad that our team was able to answer your questions quickly. We hope that you enjoy using the app :)

5 / 5 Share

Dec. 26, 2023

5 stars

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We appreciate it so much 🤩 - Smile Team💛

5 / 5 Share

Dec. 23, 2023

Leah was great! she was so helpful and patient with my questions. I really appreciate her.

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this review 🥰 Everyone here at Smile really appreciates it 💛 We are so delighted to hear that you had great experience with our support team 🤩 Don't hesitate to reach out if you have any questions. We're always here if you need us! - Smile Team ✨

5 / 5 Share

Dec. 22, 2023

Using app

About 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review 💛 It was a pleasure assisting you! Lisa - Smile Team✨

5 / 5 Share

Dec. 22, 2023

We've used this app for a few years, and the customer support has always been great. I especially appreciate Ezra's help in figuring out the app integration with Shopify. He went above and beyond to help us resolve our issues.

Using app

2 months

Total reviews

5

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review with such kind words about Ezra and the rest of our support team! We agree, they rock 😎 Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

Dec. 22, 2023

We have just started, but the customer service has been fantastic. Andy and Joaana have been a huge help to set up the program for us!

Using app

8 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for leaving a review! We agree that Andy & Joana are indeed fantastic 🤩 Don't hesitate to reach out if you have any questions. We're always here if you need us! Smile Team ✨

5 / 5 Share

Dec. 22, 2023

Just signed up today. We had tons of questions and Lynn was very patient and supportive to respond in a very detailed manner to each one. We are up and running and excited to offer rewards to our customer! Thanks Lynn!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We're so glad to hear that you had such a great experience with Lynn 🤩 Don't hesitate to reach out if you have any questions! 💖 - Smile Team ✨

5 / 5 Share

Dec. 22, 2023

excellent customer service and support!

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your kind words, we really appreciate it! We pride ourselves on our customer service and are delighted you got a great response 🤩 Cheers, Smile Team ✨

5 / 5 Share

Dec. 21, 2023

We've been using Smile since 2017 and just wanted to drop a review to say they're great. Having a rewards program that's easy to use and manage is amazing. Lots of good features and helpful customer support.

Using app

Almost 8 years

Total reviews

9

Average rating

5.0

Developer Reply

Thanks so much for taking the time to write this review!! We appreciate it so, so much & look forward to seeing your business continue to grow 🤩🚀🌈 It's wonderful to hear that you find Smile easy to use and our Support Team to be helpful 😊 Don't hesitate to reach out if there is anything we can help you with! 💖 - Smile Team ✨

5 / 5 Share

Dec. 20, 2023

Great, they have live chat to help with any issue.

Using app

About 10 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 🤩 Don't hesitate to reach out if there is anything we can help you with! 💖 - Smile Team ✨

5 / 5 Share

Dec. 20, 2023

Using app

About 23 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the 5-star rating 💖 If you need any help, please do not hesitate to reach out. Smile Team ✨