Smile: Loyalty Program Rewards
Build customer loyalty with points, rewards, referrals, VIP
Rating
4.9
feedback
4,131
chart
#56
All reviews
Review RSS Feed
June 10, 2025
We have been using the app for a few years, and have not had any problem. It has all the functions needed for a points royalty program. Added 2025/6/11 -- The support is very quick and helpful. We have asked for an additional function of free gifts and they have listened to us! We are quite happy using Smile.io
Thanks for the kind words about Smile and our support team! We're so glad that you've chosen to be a merchant of ours for so long. Cheers to many more 🥂 Yours in Loyalty, ✨ The Smile Support Team
Jan. 3, 2024
Very good app experience, it can meet my requirements, and the customer service team is also actively helping me solve problems.
Thanks for taking the time to leave us a review! So glad to hear that our support team was able to quickly resolve your issue 🤓 We'll be here if anything else comes up! Yours in Loyalty, ✨ The Smile Support Team ✨
March 1, 2024
Unable to customize what you want to earn point by customer. After several enquiries, they only provide you an unfeasible solutions, and do not want to optimize the common features. Mar 1, 2024 updates. Offered an acceptable alternative to show product page pts.
Hi there, Thank you for taking the time to share with us your concerns. I will follow up directly with you over email to understand exactly what you want to do and explore other possible solutions. - Sarah and the Smile team
Jan. 3, 2024
The overall experience has been fantastic. The interface is user-friendly, making it easy to set up and manage loyalty programs for my customers. The app's features are well-designed, and I appreciate how seamlessly it integrates with my business operations. Moreover, the team support has been exceptional. Anytime I've had questions or needed assistance, the Smile app team has been quick to respond and provided helpful solutions. Their dedication to customer support has truly made a positive impact on my experience with the app. I highly recommend Smile for businesses looking to implement a reliable and effective loyalty program.
Thank you so much for taking the time to leave this amazing review and for all your kind words about Smile and our team 💖 We really appreciate it!! Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Jan. 3, 2024
customer service is 10/10! Today I reached out and received a very quick and helpful reply from Lisa! Thank you so much
Thank you so much for taking the time to leave this review! We're so glad to hear that you had such a great experience with Lisa 🤩 Don't hesitate to reach out if you have any questions! 💖 - Smile Team ✨
Jan. 3, 2024
My technician Lisa was able to answer my question in a prompt and timely manner. Thanks!
Thank you so much for taking the time to leave this review 💛 It was a pleasure assisting you! Lisa - Smile Team✨
Jan. 3, 2024
Super fast and friendly customer service. Solved my issue immediately!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Cheers, - Smile Team ✨
Jan. 13, 2025
Andrea provided incredibly prompt snd helpful support!
Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with Hannah 🤩 Don't hesitate to reach out if you have any questions! We're always here when you need us 💖 - Smile Team ✨
Dec. 29, 2023
操作简单，免费版本也可以使用很多基本功能，对低预算新手很友好。
Thanks so much for taking the time to write this review! We really appreciate it 🤩 Smile Team ✨ 非常感谢您花时间写这篇评论！ 我们真的很感激 🤩 微笑团队✨
Dec. 28, 2023
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨
Dec. 28, 2023
Quick and kind service
Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with our support team 🤩 Don't hesitate to reach out if you have any questions! 💖 - Smile Team ✨
May 29, 2024
So far, so good. We transitioned from another (much pricier) loyalty program app. The CS team is very responsive, transparent, and friendly. I like the easy to navigate user interface / dashboard. Setup was super easy.
Thank you for your review - we really appreciate it! We are glad that our team was able to answer your questions quickly. We hope that you enjoy using the app :)
Dec. 26, 2023
5 stars
Thank you so much for taking the time to leave this review! We appreciate it so much 🤩 - Smile Team💛
Dec. 23, 2023
Leah was great! she was so helpful and patient with my questions. I really appreciate her.
Thank you for taking the time to leave this review 🥰 Everyone here at Smile really appreciates it 💛 We are so delighted to hear that you had great experience with our support team 🤩 Don't hesitate to reach out if you have any questions. We're always here if you need us! - Smile Team ✨
Dec. 22, 2023
Thank you so much for taking the time to leave this review 💛 It was a pleasure assisting you! Lisa - Smile Team✨
Dec. 22, 2023
We've used this app for a few years, and the customer support has always been great. I especially appreciate Ezra's help in figuring out the app integration with Shopify. He went above and beyond to help us resolve our issues.
Thanks so much for taking the time to leave a review with such kind words about Ezra and the rest of our support team! We agree, they rock 😎 Yours in Loyalty, ✨ The Smile Support Team ✨
Dec. 22, 2023
We have just started, but the customer service has been fantastic. Andy and Joaana have been a huge help to set up the program for us!
Thank you so much for leaving a review! We agree that Andy & Joana are indeed fantastic 🤩 Don't hesitate to reach out if you have any questions. We're always here if you need us! Smile Team ✨
Dec. 22, 2023
Just signed up today. We had tons of questions and Lynn was very patient and supportive to respond in a very detailed manner to each one. We are up and running and excited to offer rewards to our customer! Thanks Lynn!
Thank you so much for taking the time to leave this review! We're so glad to hear that you had such a great experience with Lynn 🤩 Don't hesitate to reach out if you have any questions! 💖 - Smile Team ✨
Dec. 22, 2023
excellent customer service and support!
Thank you for your kind words, we really appreciate it! We pride ourselves on our customer service and are delighted you got a great response 🤩 Cheers, Smile Team ✨