Smile: Loyalty Program Rewards

Karen was very helpful, and the app has been great so far.

I encountered an issue with the referral program, but Lynn promptly assisted me in resolving it within minutes. Highly recommended!

by far the best customer service provided by an app and one of the easiest to use interfaces

Very good service team

First time using it, very satisfied! The customer service response is also very fast!

I’m a new Shopify owner and Andreandana Fitriah has been helping me get my Smile app set up. She got back to me so quickly and the set up has gone smoothly! Thanks for your help!

Very helpful staffs!

Great app and quick and very helpful staff. Would recommend!

Awesome customer service, quick response time, but most importantly - pointed me to the right solution.

Excellent customer service from Jade with updating our rewards program to ensure we can continue to bring this service to our customers. Happy to be a loyal user of Smile!

We have been very pleased with Smile running our Coffee Perks reward program. We have used it for over 4 years. The integrations are great as well which helps us be more productive in answering customer issues. We are getting ready to push out the referral program to drive loyalty. I recommend this app highly!

We have used this awesome app for several years now and have been extremely happy with it -- and the results. HIGHLY recommend!

Yesterday, I got an error message while trying to access the Smile app via Shopify, so I asked for help in Smile's website's chat window. Lisa answered and let me know that Smile was experiencing some database issues, but that the team was working on sorting things out. It was reassuring to get such a quick and transparent response, and also to be able to sign up for updates to the situation via e-mail. This morning, everything was fixed. I'm very pleased with Smile's customer service with regards to this issue, and glad to leave a positive review.

Very fast service ! All good ;)

Setting up a loyalty program has been a big project for us to tackle for a long time. We did extensive research on the best loyalty programs for Shopify. We compared the super high offers of certain app developers and found we would pay so much each month without a complete program. We tried other loyalty apps from some lower-entry apps and had to deal with bugs, lag time, and errors. After suffering these disappointments, we reluctantly tried Smile.io and quickly regretted not starting sooner. Smile is a breath of fresh air! It took us over two weeks with other apps to attempt a complete setup, but NOT WITH SMILE. When I reached out to Smile.io's team for advice on setting up our program, Brandon was a lifesaver. He swiftly took over my ticket, understood my requirements, and provided the proper guidance. His professionalism, empathy, and urgency were commendable. We had our loyalty program set up in less than 24 hours. Brandon is a true genius! If you want to launch your program quickly and start re-engaging your customers, SMILE is the app you need. If you desire an on-brand loyalty program and want to save time and money, SMILE is the way to go. P.S. The results were immediate. Installing Smile.io saved our sales numbers that weekend. Customers were quick to engage, redeem, and order. If you're still reading this, you're missing out. Install the app now and start boosting your retention revenue.

The response time is always quick, and their team always goes above and beyond to help. Great customer service and a smooth experience overall. Highly recommended!