Smile: Loyalty Program Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.9
feedback
4,134
chart
#28
All reviews
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Feb. 7, 2025
As a long-standing customer of Smile, I can confidently say that their support is top-notch. Any time we've had a question or needed assistance, their team has been incredibly responsive and helpful. The features of the app are excellent, making it easy to set up and manage our loyalty programme seamlessly. It integrates perfectly with our store and has been a great tool for increasing customer engagement and retention. Highly recommend Smile to any business looking for a reliable and effective rewards solution!
Thank you so much for your review, we really appreciate your kind words. Cheers David
Dec. 5, 2023
Smile Rewards is loved by our customers. We set the amount of points they earn for various things : Birthday Points, redeemable for larger discounts, following us on Social Media, anything we want to inspire our customers to do in order to earn more points. Smile is super easy to use and gives points to customer purchases accurately. I chatted today with Smile and the rep was friendly, fast, and accurate. It was so refreshing to get my questions answered without having to ask the same question multiple times while the rep went through their standard script. This time and EVERY time I have chatted with Smile, the reps have read the question posted, and respond with an answer or a question for more clarity. Smile's customer service is AAA grade.
Thank you for the kind words and for taking the time to leave this review 🥰 It means so much and everyone here at Smile really appreciates it 💛 We are so delighted to hear that your customers are loving Smile and that you have had great experiences with our support team 🤩 Don't hesitate to reach out if you have any questions. We're always here if you need us! - Smile Team ✨
Dec. 5, 2023
Lisa such an angel for helping me with my current program!
Thank you so much for taking the time to leave this review & for your kind words 💛 It was a pleasure assisting you! Lisa - Smile Team✨
Dec. 5, 2023
Smile.io is a game-changer for loyalty programs, effortlessly rewarding customers with points. Its seamless integration and intuitive interface make managing rewards a breeze. The standout, however, is the exceptional support, notably Brandon's. With prompt responses and a deep understanding of the app, Brandon elevates the user experience, earning Smile.io a solid 5-star rating.
Thanks so much for the 5-star rating! It means so much and everyone here at Smile really appreciates it 🫶 Yours in Loyalty, ✨ The Smile Support Team ✨
Dec. 4, 2023
The customer service was on point. Lisa was very helpful and quick at answering all my questions and helped me resolve an issue I had promptly. Thank you Lisa for all your help
Ah, so glad to hear that Lisa was able to help you and that you found her to be on point! This is what we love to see 💖 We'll be here if you need anything else at all 🤓 Yours in Loyalty, ✨ The Smile Support Team ✨
Dec. 4, 2023
Brandon in their support department was lightning-quick and very helpful.
So glad to hear that Brandon was able to help you in lightning-quick fashion! Thanks so much for taking the time to leave a review about him 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨
Dec. 4, 2023
Thanks so much for rating us 5/5 stars! We genuinely appreciate you taking the time to do this 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨
Dec. 2, 2023
Best app ever!
Thanks for taking the time to leave us a review and for such stellar comments! We appreciate the kind words and you being a merchant of ours so very much 🙏 Yours in Loyalty, ✨ The Smile Support Team ✨
Nov. 9, 2024
The support is outstanding. I had questions about the referral feature which were addressed promptly and clearly. It was my second engagement with Smile support, and both were equally impressive. Nice job(s)!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Dec. 1, 2023
Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Smile Team ✨
Nov. 30, 2023
David has been absolute amazing, delivering a personal service to a question I had and taking time out to send a video on how to use a feature. Super quick and polite. Signed up straight away!
Thank you for the kind review we really appreciate it. Please reach out if there is anything else we can help with. Cheers The Smile team
Nov. 30, 2023
Thank you for the review we really appreciate it. Cheers The Smile Team
Nov. 30, 2023
Lynn's response was very quick and easy to communicate, which quickly and perfectly solved my problem
We are delighted Lynn was able to solve your problem. Please reach out if we can help with anything else. Cheers The Smile Team
Nov. 29, 2023
Super modern cool system and the staff are so friendly on the other end. Highly recommended, especially for a speciality coffee shop like ours
Thank you for the kind words. We really appreciate your review. Cheers The Smile Team
Nov. 29, 2023
Angie was quick and very helpful in resolving our issue. Exactly what customers want from cs.
We agree Angie is awesome! Thank you so much for the kind words. All the best The Smile team
Aug. 12, 2025
Over and over again smile exceeds my expectations of their customer service! So helpful and willing to walk me through all of my questions - no matter how silly. Thank you Shelby!
Wow, thank you so much for these kind words! They really inspire us to keep pushing to provide an awesome product for you 💖 We are always delighted to help. Thank you Smile Team ✨ The Smile team.
Nov. 29, 2023
Super helpful, solved our problem quickly.
Thank you for your review we really appreciate it. Please reach out if there is anything we can help with. Cheers The Smile team
Nov. 28, 2023
Thank you for your review we really appreciate it. Cheers The Smile team
Nov. 28, 2023
Thank you for your review, we really appreciate it. Cheers The Smile team
Nov. 9, 2025
Great customer service from Ezra. Always super quick at getting back to me and is super timely at resolving any issues.
We really appreciate your kind words thank you for taking the time to leave us a review. Best The Smile team