Smile: Loyalty Program Rewards
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great customer service. solved my issue immediately and followed up by email to make sure I don't have any other issues.
Thank you so much for your review! We are glad you found our customer service great and that your issues were resolved quickly. Hannah & The Smile Team
Best rewards app ever and the support team is quick and super helpful ! Thank you Lynn for helping me out so quickly and got my problem solved.
Thank you for your review - we are happy to hear Lynn was super helpful to you! Enjoy the app :) - The Smile Team
Lisa was beyond quick with her response and solutions offered. I was able to get the rewards program running, and have a link for social. Thank you again!
Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
The Smile customer service is so helpful to get our programs up and running. Really appreciate the quick turnaround on responses and level of detail provided in the instructions.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Great platform that combines everything you need to build brand loyalty (rewards/referrals). It's what we recommend to all our clients. And the customer support is even better. In particular, Jade on their support team accommodated a customized request we had and her response time was blazing fast. It's hard to find product support like that these days...so it's greatly appreciated and a big reason why we love Smile.io
Thanks for leaving a review! We agree that Jade is indeed excellent 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
very nice service !
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Amazing service and such a short turnaround time when responding to an online chat. Well done!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
We have been using Smile for a couple of years now and it has been working well for us. Support has always been responsive and helpful when we have had questions or issues. I would like to see the option for retailers to be able to create their own ways to earn. Such as giving double points on certain products not all. Or giving extra points for selecting Click + Collect on their order for example. We have tiers for our customers and would love to see this push across to shopify so we don't have to manually tag our customers which can be time consuming. Would also love to see the option for better bespoke design with the templates so it is more on brand/inline with our own look. Overall, it does work very well.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 We'll be sure to send this over as feedback to our product team for you! We'll let you know if this becomes available :) Smile Team ✨
It’s been a great help to my customers and sales. The customer service is fantastic. She answered all my questions and went well and above to help me.
Thanks so much for taking the time to write this review 🤩 We appreciate it so, so much 💖 We're so glad to hear you're loving Smile & look forward to seeing your business grow 🚀🌈 Let us know if there is ever anything else we can help you with 😊 Smile Team✨
I got the best service I could have asked for. Joana walked me through the exact steps I needed to follow and was really patient with me (I admittedly had some brain fog). Would definitely recommend to anyone.
We are so glad Lynn was really helpful! We think so too ;) We look forward to supporting your business! -The Smile Team
Great support
Thank you for your kind review!
Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Fantastic program and fantastic service from Lynn especially!!
Thank you so much for your review. We agree that Lynn is awesome! 🤩 Please reach out if we can help with anything else 🙏 Cheers The Smile team 🤗
Thank you Lynn for your great service! You were really helpful and efficient!
Thank you so much for taking the time to leave this review 💛 We are happy Lynn was able to help :) -The Smile Team✨
Excellent and quick customer service
Thanks so much for taking the time to leave us a review! We really do appreciate your taking the time to leave feedback and would love to hear if there's anything else we can do better to earn that extra star in the future 🙏 Yours in Loyalty, ✨ The Smile Support Team ✨
Thank you so much for taking the time to leave this review 💛
Our loyalty program is still fairly new. The implementation was simple and the customer respone has been positive. Customer service has always been helpful and responsilve. The only thing that I would like to see added is a full page for the customer to login to, instead of the landing page just pushing them to the popup.
Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Lynn was so patient and persistent with getting us the help we needed!
WE are delighted Brandon was able to resolve your issue. Please reach out if there is anything else we can help with. Cheers The Smile team 🤩
Excellent customer service
Thanks for the kind words! We really appreciate it 🙏 Yours in Loyalty, ✨ The Smile Support Team ✨
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