Smile: Loyalty Program Rewards

Oct. 27, 2023

I'm just starting with the app, and the customer service - even for customers on the free plan - is outstanding. Jade answered my multiple questions with clarity and understanding...and humor! I'm looking forward to testing out the app and seeing results, particularly with regards to a referral program. Keep up the great work!

Oct. 27, 2023

Oct. 27, 2023

The Smile Team has provided great help through their chat system. It does take a while for a team member to respond, but it is great that the chat is always active so you can jump back into conversation at any time. Their YouTube channel has been helpful as well! One challenge I have been met with through this app is that it requires an email in order for customers to redeem points. No complaints, just something to get used to. So far so good with the free option!

Oct. 27, 2023

The help team has been great in assisting us with all of our questions!

Oct. 27, 2023

Exceptional technical support provided. Lynn, in particular, was exceedingly kind and displayed proactive cooperation throughout our interaction. Thank you!

Oct. 26, 2023

Jan. 23, 2025

Thanks for the help!

Oct. 26, 2023

The app is great for loyalty points and rewards. It works great with our POS setup. Needs a few feature enhancements like being able to use multiples of a discount amount for the POS instead of having to create multiple redemption rules (like currently you can only do $3 off, $6 off, $9 off instead of just a single $3 off and then automatically showing the option for its multiples). Great app otherwise and has features like VIP tiers, being able to exclude certain customers, adjusting points etc.

Nov. 21, 2023

Smile.io has helped us establish our custom rewards program and grow our returning customer base. for the past several years. Our customers enjoy using this platform and have grown to know and trust our program. The support team is always helpful and quickly helps us resolve any issues. Would recommend to other companies and brands!

Oct. 26, 2023

Fantastic support

Oct. 26, 2023

Lisa was amazing! Helped me instantly resolve my issue.

Oct. 26, 2023

Jade was a great help when I did have clue what was wrong with my point system.

Oct. 26, 2023

Service client exceptionnel. Adorable, serviable, compétent, franchement je ne peux pas demander plus. Application au top et vraiment toute l'équipe est génial, un grand BRAVO !!!

Oct. 26, 2023

March 24, 2024

I am immensely grateful for the exceptional service provided by the Smile.io team. Their assistance in handling my requests for downloading and sending information from the points transactions on a weekly basis was truly remarkable. The promptness of Eza, Joana, Maggie, Lynn, Andreandana, and others in sending the points and ensuring the accuracy and completeness of the information was highly commendable.

April 19, 2025

Great app, easy to use for customers to redeem rewards and responsive customer service from team member Andreandana

Oct. 25, 2023

David was so helpful and gave great recommendations to make my website and rewards program even better!

Oct. 25, 2023

Estamos comenzando a usar esta excelente aplicacion y esperamos ir avanzando en mejorar los planes de pago para tener mas opciones de programa de lealtad y recompensas...el servico de atencion al cliente es excelente

Oct. 25, 2023

Oct. 31, 2023

The support personnel were helpful and problem free. Thank you!!