All reviews

Rating Breakdown

  • 5
    91% (3,744 ratings)
  • 4
    6% (246 ratings)
  • 3
    1% (55 ratings)
  • 2
    1% (24 ratings)
  • 1
    2% (67 ratings)

Reviews with Text

  • 92% (3,800)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 25, 2023

Using app

Over 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for taking the time to write this review! We really appreciate it 🀩 Smile Team ✨

5 / 5 Share

Oct. 31, 2023

The support personnel were helpful and problem free. Thank you!!

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to write this review! We really appreciate it 🀩 Smile Team ✨

5 / 5 Share

Oct. 24, 2023

Tech support is very helpful

Using app

About 3 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for leaving a review! Please don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨

5 / 5 Share

Oct. 24, 2023

I'm still learning about all it has to offer. David was helpful in getting me going in the right direction, when I had some questions.

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for leaving a review! We agree that David always goes the extra mile πŸ’– Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨

5 / 5 Share

Oct. 24, 2023

customer service is incredible so helpful and patient for IT eejits like me x

Using app

9 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for taking the time to leave your kind review ❀️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

5 / 5 Share

Oct. 24, 2023

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your review we really appreciate it.

5 / 5 Share

Oct. 24, 2023

I set the entire thing up in 3 hours, and I really do think it's going to add value to my website. The small test group I used was excited by it and I had fun setting it up.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words. We are delighted you found Smile easy to set up and your customers are excited about your program Cheers The Smile Team

5 / 5 Share

Oct. 23, 2023

Excellent customer service and easy implementation! We're just getting started, but the set up has been easy to do and it looks great on our site! Looking forward to launching!

Using app

2 months

Total reviews

8

Average rating

5.0

Developer Reply

Thank you so much for your kind review. We really appreciate it! πŸ’– Smile Team ✨

5 / 5 Share

Oct. 23, 2023

Had a great experience with Jade! They answered all my questions, were super helpful and I appreciate how they went above and beyond to help me out.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for taking the time to leave your kind review ❀️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

5 / 5 Share

Oct. 23, 2023

David delivered exceptional customer service in order to make Smile work for our company.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave this review! We agree that David is exceptional 🀩 Don't hesitate to reach out if you have any questions. We're always here if you need us! Smile Team ✨

5 / 5 Share

Oct. 23, 2023

Great so far. The live support has helped a lot.

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave your kind review ❀️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

5 / 5 Share

Oct. 23, 2023

Great explanation from Hannah!

Using app

Over 2 years

Total reviews

2

Average rating

4.5

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it πŸ’– We think Hannah is awesome too! Let us know if you need anymore help :)

5 / 5 Share

Oct. 21, 2023

After transitioning our store to Shopify, we needed to replace our rewards program. From the very beginning, I knew we chose the right company. David answered all our questions and helped simplify the process. More importantly, our customer retention is at an all time high. Thank you David!

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for leaving a review! We agree that David is indeed excellent πŸ’– Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨

5 / 5 Share

Jan. 30, 2025

The reps are very helpful, especially Shelby!!!!! =D

Store

Blissy

Using app

Over 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for leaving a review! We agree that Jade is indeed excellent πŸ’– Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨

5 / 5 Share

Oct. 20, 2023

Customer service was wonderful!

Using app

About 6 years

Total reviews

13

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it πŸ’– Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨

5 / 5 Share

Oct. 20, 2023

I have been using Smile: Loyalty & Rewards App for my Shopify store for a few months now and I have been very satisfied. My customers love earning points, and they love redeeming those points even more! Smile was easy to set up and when I needed help, the customer support team was quick to reply and super helpful. Currently, I am using the free app, but I will probably upgrade soon to take advantage of some additional features, such as integrations and customizable email messages.

Using app

9 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for leaving a review! We are glad that you find Smile easy to set up :) Let us know if there is anything we can do for you! Smile Team ✨

5 / 5 Share

Sept. 9, 2024

Lisa and Jade were super helpful and responsive. We had an issue that we were able to resolve with their help.

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for leaving a review! We agree that David is indeed excellent πŸ’– Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨

5 / 5 Share

Oct. 20, 2023

Great App. David@ Smile helped to optimize the App with its great features.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it πŸ’– Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨

5 / 5 Share

Oct. 20, 2023

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review. We really appreciate it. Cheers The Smile Team

5 / 5 Share

Oct. 20, 2023

Great App and super responsive Help Team that quickly address any question. I have been using this for a few years and find it the best Loyalty Program on the market. Very easy to navigate and set up. Great features for the customers.

Using app

Almost 3 years

Total reviews

10

Average rating

4.9

Developer Reply

Thank you for your kind words we really appreciate it. We are delighted you have liked using Smile for so long. Cheers The Smile Team