Smile: Loyalty Program Rewards

Yesterday, I got an error message while trying to access the Smile app via Shopify, so I asked for help in Smile's website's chat window. Lisa answered and let me know that Smile was experiencing some database issues, but that the team was working on sorting things out. It was reassuring to get such a quick and transparent response, and also to be able to sign up for updates to the situation via e-mail. This morning, everything was fixed. I'm very pleased with Smile's customer service with regards to this issue, and glad to leave a positive review.

Very fast service ! All good ;)

Setting up a loyalty program has been a big project for us to tackle for a long time. We did extensive research on the best loyalty programs for Shopify. We compared the super high offers of certain app developers and found we would pay so much each month without a complete program. We tried other loyalty apps from some lower-entry apps and had to deal with bugs, lag time, and errors. After suffering these disappointments, we reluctantly tried Smile.io and quickly regretted not starting sooner. Smile is a breath of fresh air! It took us over two weeks with other apps to attempt a complete setup, but NOT WITH SMILE. When I reached out to Smile.io's team for advice on setting up our program, Brandon was a lifesaver. He swiftly took over my ticket, understood my requirements, and provided the proper guidance. His professionalism, empathy, and urgency were commendable. We had our loyalty program set up in less than 24 hours. Brandon is a true genius! If you want to launch your program quickly and start re-engaging your customers, SMILE is the app you need. If you desire an on-brand loyalty program and want to save time and money, SMILE is the way to go. P.S. The results were immediate. Installing Smile.io saved our sales numbers that weekend. Customers were quick to engage, redeem, and order. If you're still reading this, you're missing out. Install the app now and start boosting your retention revenue.

The response time is always quick, and their team always goes above and beyond to help. Great customer service and a smooth experience overall. Highly recommended!

Bill and the Team at Smile were wonderful in listening and understanding the issue I had due to a recent change to my account that I brought to their attention. Within 48 hours they proposed a solution and implemented it with care and concern. I wish EVERY one of my vendors, software suppliers and more worked this way, the world would be a much better place with much bigger SMILEs, thats for sure! Thank you Bill & Team.

Lisa's help was great when I needed customer service.

I love this app! Very user friendly and their customer service is amazing

Extremely simple to setup, support is just as amazing. Will definitely recommend this to friends as well.

Everything works great, was a nice addition to the store for our members

Wonderful.

Updated 4th August 2025: I needed further help (due to my own doing) with the app, Andrea was incredibly helpful and super kind, and helped me out almost immediately. Thank you again! Original Review: Awesome experience so far, I needed a little bit of help and was expecting to wait a few days but Karen replied with everything I needed to know within 24 hours. I'm just moving from WooCommerce to Shopify and totally not used to the excellent support. The app is amazing so far, there's still a heap more for me to explore which I'm pretty excited about. 10/10 experience.

Great app, easy to set up and amazing support and customer service from Lynn when I needed assistance with anything.

The app provides what you need for good loyalty program. I wish there would support for more languages (even to translate manually).

Great app and support. I had some questions for app functionalities. Jade from support replied immediately and explained everything clearly. Highly recommend.

Love this app. Customers enjoy it as well. David from support has been very helpful!

Great solution and support for our retail fashion store.

Fantastic customer support! Fast response time.