Smile: Loyalty Program Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.9
feedback
4,136
chart
#36
All reviews
Review RSS Feed
Oct. 17, 2023
Excellent communication and support from David @ Smile
Thank you for your kind words. We think David is excellent too. Cheers The Smile team
May 20, 2025
Super thankful to Ezra who went the extra mile to assist me in my queries! Thank you for jumping on a call with me to run through the technical issues I was facing across multiple Shopify stores which gave me clarity on next steps! Thank you!
We are so grateful to have you as a merchant and really appreciate your kind review. Please reach out if we can help with anything else. Cheers The Smile Team
Oct. 16, 2023
it's a great tool to boost your sales
Thank you for your review we are so happy you think so. feel free to reach out if you need any help Best regards The Smile team
Oct. 16, 2023
I must have accidentally clicked the upgrade button when signing up for my account for the first time and didn't realize it until months later. But to my relief, the prompt and courteous customer service folks reversed the payments as there had been no activity on my account until today. This left a positive impression on me, and makes me more confident that I'll intentionally upgrade once I start using Smile. Thank you!
Thank you so much for your kind review. We are delighted we could help with your upgrade issue. We are always happy to look for the best outcome for our merchants. Cheers The Smile Team
Oct. 16, 2023
Support has been very helpful so far. Thank you!
Thank you so much for your kind review we are delighted we could help you. Best regards The Smile Team
Oct. 16, 2023
We have been using Smile for two years, and it's been great. Their support is incredible.
Thank you so very much for being a merchant with us these last 2 years! We also love to hear the word 'incredible' when it comes to our support team, so thank you for that as well 💖 Yours in loyalty, ✨ Smile Support Team ✨
Oct. 16, 2023
great support
Thanks so much for taking the time to leave us a review! Please do let us know if there's anything else we can be of assistance with 🤓 Yours in loyalty, ✨ Brandon & the Smile Support team ✨
Oct. 16, 2023
Great customer support, I've got detailed and great explanations to all my questions. Highly recommend.
It was a pleasure assisting you yesterday and thank you so much for taking the time to leave a review with such kind words. We'll be here if you need anything else at all! Yours in loyalty, ✨ Brandon & the Smile Support team ✨
Oct. 15, 2023
Lovely work!
Thank you so much for your kind review. We really appreciate it! 💖 Smile Team ✨
Aug. 28, 2024
Smile app is easy to work with, but if you do need help, their customer service team (thanks, Nicole!) is right there and ready to help you out. Special thanks to Lisa for the prompt answers to my questions (Aug 28, 2024)!
Thank you so much for your kind review. We really appreciate it! 💖 Smile Team ✨
Oct. 12, 2023
Excellent company to deal with, they are so prompt at replying to any queries. I had recent dealings with Hannah and she went above and beyond to assist our query. Definitely would recommend.
Thanks for leaving a review! We agree that Hannah always goes the extra mile 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Oct. 12, 2023
Thanks for leaving a rating! Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Oct. 11, 2023
The service works well for our needs, the staff is friendly and responsive and helped us get set up quick. Our customers love the loyalty system!
Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Oct. 11, 2023
Excellent support, just finishing setting it up now. Looking good. Fingers crossed.
Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team
Oct. 11, 2023
Smile has always been so flexible for us and allowed us to build the best plan around our needs. The functionality of Smile has also always met our needs and helped us to increase our CVR. We switched away from Smile to Rise but quickly found that wasn't the best choice for our platform. Smile allows for much greater customization of our program to meet our needs. We definitely recommend Smile for all of your loyalty needs.
Welcome back and thanks for leaving a review! Don't hesitate to reach out if you have any further questions. We're always here when you need us! Smile Team ✨
Oct. 11, 2023
Highly recommend this app to other small businesses looking for a loyalty partner. The app is stable, easy to use and customizable for your brand. On the rare occasion of system outages or data delays, they proactively notify you of issues and expected resolution times. More importantly, the support team at Smile is fantastic. We moved to another e-commerce platform that wasn't integrated with Smile (so sad to leave!) and they took such good care of us in the off-boarding and data migration process. 10/10 would recommend.
Thank you for your wonderful review! We are so sad to see you go too, but we'll be here in the future if you ever need us again! Smile Team ✨
Nov. 7, 2024
Works with our web store and Shopify POS seamlessly, when not much else does. Integrated with our Stamped.io product reviews so we can reward customers who leave reviews.
Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Oct. 10, 2023
jade was great!
Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team
Oct. 10, 2023
Easy to use and great support. Thanks, Jade.
Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team
Oct. 10, 2023
Great app, does everything it is supposed to. Encourages more sales!
Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨