Smile: Loyalty Program Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.9
feedback
4,136
chart
#36
All reviews
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Oct. 10, 2023
I love the Smile Loyalty and Rewards app. I worked personally with Karen, Joana, and Hannah, who were all individually helpful, friendly, quick to respond, and great in their expertise within the business. They helped me set up a wonderful program that my customers will love and feel absolutely spoiled. :) But most importantly, one that I could feel confident in, knowing that it will work alongside me on autopilot to grow an awesome wood and resin jewelry boutique for women who define their own beauty!
Thanks for leaving a review! We agree that Joana, Hannah and Karen are indeed excellent 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Oct. 9, 2023
I had an absolutely amazing experience with customer service, and I found the app to be incredibly easy and intuitive to use.
Store
My Store
Using app
About 2 hours
Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Oct. 9, 2023
Great support team who helped us with setup! We're looking forward to testing the referral and points program!
Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Oct. 9, 2023
I received assistance very quickly and Jade even followed up with an email that had all the links and info I was looking for to assist a customer. This app is great for our small business and it's so nice to talk to a real human.
Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team
Oct. 9, 2023
Great platform and great customer service. Had a great refresher call with Nicole today because we've been a customer since 2019. Some great new features.
Thanks for leaving a review! We agree that Nicole is indeed excellent 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Oct. 9, 2023
I haven't used the app yet, but Jade was very helpful in helping me set it up.
Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team
Oct. 8, 2023
Only just installed it but its definitely providng me with everything ive been looking for
Thanks for leaving a review! Let us know if there is anything we can do for you! 💖 Smile Team ✨
Oct. 7, 2023
Bon service client! Très rapide même le weekend. Jade m'a donné un excellent service. Merci
Merci d'avoir laissé un avis ! On est d'accord que Jade est effectivement excellente 💖 N'hésitez pas à nous contacter si vous avez des questions. Nous sommes toujours là quand vous avez besoin de nous ! Smile Team ✨
Oct. 6, 2023
We researched several Apps to add a Loyalty program for our retail and eCommerce customers a few months ago. It was easy to integrate with Shopify. We did run into a few issues with customers using points to pay, and although SMILE & Shopify will need to resolve the conflict, David offered us a manual work-around as a possible temporary solution. Although we decided this wasn't for us, his extra work was very much appreciated. And recently we had an issue with upgrading, and David once again offered us a solution that was helpful and demonstrated SMILE's desire to work with all types of vendors, small & big. I would highly recommend this App to anyone...............Lydia
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Oct. 6, 2023
Great product. Great support. Jade has been especially helpful!
Thanks for leaving a review! We agree that Jade is indeed excellent 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Oct. 6, 2023
Thank you for the useful help of Daivd, appreciate it , will keep it use
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Smile Team ✨
Oct. 25, 2025
Lynn did an AMAZING job. She was super patient and she helped me step by step. In a world where everything is digital it's annoying sometimes dealing with customer service via chat. She made the process so easy. I REALLY appreciate it. Thank you Lynn
Thank you so much for leaving a 5 star review, We are always here if you need us💖
Nov. 27, 2024
We really like our Smile rewards account and always get great service when we have questions or when an issue comes up (which is pretty rare). Thanks for the great app and awesome service!
Thank you so much for taking the time to leave this review & for all your kind words 💛 It was a pleasure assisting you! Lisa - Smile Team✨
Oct. 5, 2023
I just got off a chat with Lisa and she was phenomenal! So friendly and HELPFUL! She solved all my problems! You're lucky to have her!
Oh my goodness! This made my day 😊 Thank you so much for your lovely, kind words and for taking the time to leave this review! I really appreciate it 💖 Please don't hesitate to reach out if you ever need more assistance 🤩 It was a pleasure chatting with you! Lisa - Smile Team✨
Oct. 5, 2023
Good customer service. I was helped by Jade, she was quick and provided the information I needed!
Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team
Oct. 4, 2023
Lisa, was amazing and quick. She helped me with my situation within minutes and got us back on track. Highly recommend this app to others, their service is great!.
Thanks for leaving a review! We think Lisa is pretty excellent too :) Don't hesitate to reach back out if you have any questions. We're always here when you need us!
Oct. 4, 2023
Smile has changed the game for us. We have been a customer since 2021 and have not been disappointed since. Their online chat support is a breath of fresh air and is always super helpful. Lynn in particular went above and beyond for us and we greatly appreciate it. We look forward to many more years with Smile!
Thanks for leaving a review! We think Lynn is pretty excellent too :) We are happy that you have been enjoying Smile and our service over the years! Don't hesitate to reach back out if you have any questions. We're always here when you need us!
Oct. 4, 2023
Very complete and easy to use :)
Thank you so much for leaving a 5 star review, We are always here if you need us💖
Oct. 6, 2023
Update, Thank you to Smile for being flexible and working with small business. *Like many other small businesses here, we're looking for an alternative after the huge price hike. We're not using any of the features of the highest tier plan except the points.*
Thank you for taking the time to leave us your feedback. It is helpful for us to learn how we can improve for small businesses. I've reached out via email to see if we can help resolve this situation for you.