All reviews

Rating Breakdown

  • 5
    91% (3,744 ratings)
  • 4
    6% (246 ratings)
  • 3
    1% (55 ratings)
  • 2
    1% (24 ratings)
  • 1
    2% (67 ratings)

Reviews with Text

  • 92% (3,800)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 27, 2023

Great service from Nicole in helping me get on a different plan that actually saved me money and better fits the needs of our business.

Using app

Over 2 years

Total reviews

21

Average rating

5.0

Developer Reply

Thank you so much for your kind review we really appreciate it. 🙏 Please let us know if there is anything else we can do to help. Cheers, The Smile team 💛

5 / 5 Share

Oct. 3, 2024

Great service. Many thanks to Karen for her help and advice!

Using app

About 4 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

5 / 5 Share

Sept. 27, 2023

great support in no time

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind review we really appreciate it. 🙏 Please let us know if there is anything else we can do to help. Cheers, The Smile team 💛

5 / 5 Share

Sept. 26, 2023

Great loyalty rewards program app and great customer service. David went over adb above :)

Using app

Over 3 years

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for your kind review we really appreciate it. 🙏 We think David is pretty great as well :) Please let us know if there is anything else we can do to help.

5 / 5 Share

June 11, 2025

We have been using this app for years and we love it. It is clean, simple and user friendly for us, and for our customers. Whenever I have questions in implementing something new Smile support is amazing - everyone I have dealt with over the years has been so helpful, friendly and quick to resolve our problems! Thank you for your support, Jade!

Using app

Almost 6 years

Total reviews

10

Average rating

4.9

Developer Reply

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

5 / 5 Share

Sept. 26, 2023

David was so helpful answering very promptly even during the weekend. Big shoutout for David

Using app

Over 3 years

Total reviews

5

Average rating

4.2

Developer Reply

Thank you so much for your kind review we really appreciate it. 🙏 We think David is pretty great as well :) Please let us know if there is anything else we can do to help. Cheers, The Smile team 💛

5 / 5 Share

Sept. 26, 2023

I’ve just started using this app and so far everything appears to be functioning well. The customer service is great and there when you need them.

Using app

9 days

Total reviews

7

Average rating

5.0

Developer Reply

Thank you so much for your kind review we really appreciate it. 🙏 Please let us know if there is anything else we can do to help. Cheers, The Smile team 💛

5 / 5 Share

July 21, 2025

Customer service acts on quick and help with efficiency. Thank you Ezra and team :) Great support

Using app

Almost 3 years

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for your kind review we really appreciate it. 🙏 Please let us know if there is anything else we can do to help. Cheers, The Smile team 💛

5 / 5 Share

Sept. 25, 2023

Jade was so helpful and even followed up!

Using app

Over 4 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

5 / 5 Share

Sept. 25, 2023

We've been happy with the app so far. Customer service is responsive via chat, which is very helpful. Would recommend.

Using app

Almost 3 years

Total reviews

5

Average rating

4.8

Developer Reply

Thank you so much for your kind review we really appreciate it. 🙏 Please let us know if there is anything else we can do to help. Cheers, The Smile team 💛

5 / 5 Share

Sept. 23, 2023

Using app

8 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your kind review we really appreciate it. 🙏 Please let us know if there is anything else we can do to help. Cheers, The Smile team 💛

5 / 5 Share

Sept. 22, 2023

Stellar Customer Service - could not have asked for more. Hannah went above and beyond when helping us with issues regarding our account. And the rest of the team - David, Maggie etc. were just super helpful in getting us the data we needed in a timely manner. You guys rock!

Using app

About 2 years

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for leaving such a lovely review we were delighted you could speak to so many of us and even more delighted we could help you. It was our pleasure to assist 🤓 Cheers The Smile Team

5 / 5 Share

Sept. 21, 2023

We just activated our account a few days ago but have had exceptional customer service while in the beginning stages of setting up our account! I've spoken with both Jade and Lisa over the last few days and they have walked me through all of my questions/concerns. Looking forward to implementing the loyalty program with our customers!!

Using app

3 days

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

5 / 5 Share

Sept. 21, 2023

Great, reliable app with excellent customer service. Thanks for all your help!

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your kind review we really appreciate it. 🙏 Please let us know if there is anything else we can do to help. Cheers, The Smile team 💛

5 / 5 Share

Sept. 21, 2023

Très bon échange avec Jade, réactive et une réponse ok.

Using app

6 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

5 / 5 Share

May 29, 2024

Lynn from Smile was absolutely amazing! Managed to help me very quickly. Happy with Smile! Highly recommend!

Using app

About 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the kind words and for taking the time to leave this review! We really appreciate it 💖 And we are so glad that you've had a good support experience with Hannah — we think she's pretty great, too! 😊 Please let us know if there is anything else we can do to support you! Cheers, Smile Team✨

5 / 5 Share

Sept. 20, 2023

Quick responses

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave this review! We really appreciate it 🤩 Smile Team ✨

5 / 5 Share

Sept. 20, 2023

Great interface and great customer service. Smile has definitely been a game changer for our company and our customers.

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

5 / 5 Share

Sept. 19, 2023

Easy to use, excellent customer service.

Using app

1 day

Total reviews

4

Average rating

4.0

Developer Reply

Thanks so much for taking the time to write this review! We really appreciate it 🤩 Smile Team ✨

5 / 5 Share

Sept. 19, 2023

Great app, with a user-friendly interface and they have amazing customer service!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this lovely review 🤩 It was a pleasure assisting you! Lisa - Smile Team ✨