Yotpo Email Marketing & SMS
Email & SMS Campaigns for Shopify | Yotpo Email &...
Rating
4.9
feedback
6,841
chart
#12,135
All reviews
Rating Breakdown
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June 13, 2023
WOW ok this App is great! Shoutout to KEANO and GEN who literally helped me set everything up AND understand how this app works thoroughly when I had NO idea what I was doing, thanks Keano and Gen!!! They were BOTH so patient, understanding, and kind. This app is user-friendly and the customer support, especially Keano & Gen, is great!
June 2, 2023
the support team is very helpfull and quick i requested for help 2 times and my issues were resolved within a minute i thank Joann for helping me out
June 2, 2023
Marnie did an awesome job helping me validate my account!! costumer service is the best here definitely would recommend to other brand owners
June 2, 2023
I couldn't be more disappointed after losing thousands of SMS subscribers.... When I used this service, I had no issues and no problems and it always worked great. One day I am no longer to access the app via the Shopify Sales Channel nor login on their website and am in a pinch to access for a memorial day weekend sale to send out texts. I reach out to support, no answer due to it being the weekend. Due to a time crunch, I uninstall the app and re-install in hopes it will work because I desperately need to send something out, but unfortunately get the same issue I started at. I reach out to support again first thing Monday morning via chat and they cannot help me and say they will follow up end of day. 3 days go by, still no response. I get into another chat today and I'm told they emailed me, but of course, I received nothing. I ask them to copy and paste the email in the chat which claims they fixed it, but of course the issue was not resolved and still couldnt access my account at all. Now it gets worse... I ask for them to export me a list of all my contacts so I can use another service, and they only send me 500 contacts, though I had over 2100 which is a lot for a small business like mine. SMS was a massive driver for sales and now I'm left with a 75% loss of subscribers and the support team telling me they cant retrieve anything which I believe is false. I greatly look forward to never using Yotpo ever again. Your support sucks, your pricing sucks, and I promise you can find a better option. ✌
We apologize for the inconveniences. Per our records, our team was able to contact you, resolve the issues around login, and export the information you requested. If you're still experiencing difficulties on your end, please let us know.
June 2, 2023
Marnie was so nice and patient to help me out :) Marnie was so nice and patient to help me out :) Marnie was so nice and patient to help me out :)
June 2, 2023
awesome help and I 100% would recommend :) they were very quick to help me validate and set up my SMS bump marketing
June 2, 2023
I recently used SMS Bump to enhance my SMS marketing strategy, and I must say it's an absolutely amazing solution! Not only are the features powerful, but Agent "Gen" made my experience even more enjoyable. One of the most impressive aspects of SMS Bump is its user-friendliness. The platform is intuitive and easy to navigate, allowing me to effortlessly create targeted SMS campaigns for my business. I could customize my messages, schedule sends, and even segment my contact list based on various criteria. This enabled me to provide my customers with relevant offers and information, significantly improving my conversion rates. However, what truly sets SMS Bump apart is Agent "Gen." Gen is a true professional who provided exceptional customer service from start to finish. Whenever I had questions or concerns, Gen responded promptly and with great accuracy. Their expertise in SMS marketing allowed me to benefit from valuable insights and personalized recommendations to optimize my campaigns.
June 2, 2023
Pretty easy to use, and very helpful with good customer service. I will try this more with my marketing.
June 2, 2023
I like the simplicity of the app. It's very user friendly and cuts down on time spent on marketing. Gen was very helpful with my QR code flow and with my integration questions.
June 1, 2023
Gen was very helpful and solved our issue! Thanks so much for Gen’s fast and great assistance, we’re back up and running!
June 1, 2023
Gen helped me get everything very quickly. Very nice and friendly customer service Thank you Gen.
June 1, 2023
Great support, helped me with the compliance issues. Overall a great company and a great service. Thank you.
June 1, 2023
MARNIE E is a very good agent ! speed and efficiently i'm very satisfied thanks you to have valided my account
Using app
About 12 hours
Total reviews
1
Average rating
5.0
June 1, 2023
Love the app! Marnie was super helpful and nice. App is user friendly and they give great step by step instructions
June 1, 2023
joanne was great, great. customer support! the service is easy to use and the conversion rate really does improve
June 1, 2023
Great support from Joann C to set up the app. Was having some challenges getting it to work right (my fault) but good customer support made it easy
June 1, 2023
Marnie was amazing, fast and kind. I recommend this app for all the abandoned carts and checkout we got, 100
June 1, 2023
Quin, the customer support rep, was extremely fast and helpful when it came to setting up my SMSBump account.
June 1, 2023
John was simply amazing!!!!1 Patient, kind and attentive! He really took his time to make sure I understood and that he back tracked to make sure of accuracy.
June 1, 2023
I got helped by the support and It was really great and fast, I recommand it, thank you for the support.