Yotpo Email Marketing & SMS

May 26, 2020

Great when it works, but seem to have bugs somewhat frequently. The team is very responsive though and addresses them quickly when notified.

May 18, 2020

The app works great, But same time it does not deliver messages to some countries..But it is considered the best App for me

May 12, 2020

I just installed the app and am going through its setup. It is a bit intimidating - the items/service descriptions are not intuitive. Having said that, the support team has been OUTSTANDING. I would probably have moved to something else if it were not for the support team.

May 8, 2020

This app is super easy to use when trying to send mass texts. Just upload your contacts, purchase some credits and it's so quick to send out. Wish the pricing was lower, hence the 4-stars. But it works.

May 7, 2020

Très bonne application, bon service client qui aide à paramétrer et à répondre a toutes vos questions, au top !

May 7, 2020

Just started using so not able to rate the performance of this app on my store as yet. However, the customer service support is highly responsive so far.

May 2, 2020

I have just installed it and I hope all will be good. I'll give it 4 stars since I have not used it and I will get back to review again once I see the results. Thank you

May 2, 2020

Customer service is outstanding. Had some issues pasting the code in the proper spot customer service stayed on the line with me until it was resolved.

April 29, 2020

This app is new to me but they recommended it to me, I still can't judge the usefulness but the customer service is excellent

April 28, 2020

Small glitch setting up on my end. they are helpful. excited to get started and increasing sales. Response time was about 1hr.

April 19, 2020

I liked this app because it was very easy to use. It’s definitely good for recovering lost carts and other marketing.

April 16, 2020

I had some issues with setting it up. But they helped me fix everything. Cstomer service from Simeon was amazing!

March 30, 2020

Very good app for text marketing. I love it. I hope that the quality of the global app will be more user friendly for managing.

Dec. 26, 2019

Very rude staff. I created an affiliated account and transferred funds from my current to the new one and they refused to activate my campaigns quoting i'm not verifed. Also whenever I switch my campaigns to active, I come back a few minutes after to find them inactive potential losing me money Update: This was fixed later but it did take a while. I most certainly lost out on some potential conversion so 4 stars.

Dec. 9, 2019

It seems the tool had some bugs. - Case 1: I configured successfully to send SMS after 1 hour for abandoned cart. Then I tested my website with abandoned cart, but the SMSBump system didn't send text message to my phone number (real phone number, not fake). - Case 2: I tested another case for abandoned cart, message in Pending list. I tried to send manually by hand, it shown sending successful, but I also didn't receive message. I also checked on the system at Latest Messages, I didn't see the result. I tried to contact with their supporter, but no response (maybe different timezone). I spent more times for this tool, but didn't get good results as my expectation. I feel disappointed with the tool. I hope that their supporter will help us soon to resolve the issue. Updated: SMSBump's supporter carefully took care, support us, then the issues have been resolved successfully. The root cause is related to quiet hours (DND), I didn't read before that. Thank Chris from Bump so much for your help. We've rated 4 star because we expect an improvement to help Users check message's status easier. I will update to 5 star when they complete it.

Nov. 16, 2019

My Partner originally had a bad experience with a customer service rep but the owner like Superman jumps in immediately and corrects the situation living up to the high standard of customer satisfaction they are known for. Updating rating and will update review more after spending some time with this app.

Nov. 12, 2019

gonna try it. looks promising and ive heard a lot of good things about it. i will update my review if anything significant happens

Oct. 24, 2019

There was a technical glitch in which our charged amount was not reflected. The founder reached out to us to apologise but has since stopped replying (4 days ago) after we asked for a refund. Updated: Founder has refunded the amount.

Aug. 7, 2019

Pretty good app. Could use a bit more functionality in the automation department. Really outstanding customer service. I think they work 24 hours / day. They're very responsive to feature requests.

July 20, 2019

Estou usando o app e estou gostando. A parte negativa na minha opniao é que os creditos gastos são do meu cartao de credito entao isso limita um pouco campanhas extras