All reviews

Rating Breakdown

  • 5
    93% (6,359 ratings)
  • 4
    4% (306 ratings)
  • 3
    1% (44 ratings)
  • 2
    0% (17 ratings)
  • 1
    2% (117 ratings)
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4 / 5 Share

Feb. 10, 2023

Great customer service with Djan. They took care of a issue with the layout of the app on my website. Unfortunately, this meant I had to disable the popup feature altogether. But I'm looking forward to using this app now that its all setup.

Using app

About 1 hour

Total reviews

3

Average rating

4.3

5 / 5 Share

Feb. 10, 2023

Djan helped me with my concern very smoothly and the customer service of this company never fails. My business has been working with them for a long time and I never regret that I chose this company for my marketing needs.

Using app

12 months

Total reviews

4

Average rating

5.0

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5 / 5 Share

Feb. 10, 2023

fast and easy set up. customer service agents are on point! Lord helped me out throught the whole process

Using app

3 months

Total reviews

1

Average rating

5.0

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5 / 5 Share

Feb. 10, 2023

I recently had the pleasure of using the SMSBump app and I must say I am thoroughly impressed! The app itself is user-friendly and offers a wide range of features that make managing SMS marketing campaigns a breeze. But what really sets SMSBump apart is their customer support. During my setup, I had a few questions and concerns, and that's when I was introduced to Djan, a customer agent who went above and beyond to help me. He was patient, knowledgeable, and most importantly, he resolved all my issues quickly.

Using app

29 days

Total reviews

3

Average rating

5.0

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5 / 5 Share

Feb. 10, 2023

Very fast and responsive support. Aleksandar V was very helpful. We needed to know how to localize the SMS bump pop up, and within minutes, he guided us professionally.

Store

Kounouz

Using app

7 months

Total reviews

2

Average rating

5.0

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5 / 5 Share

Feb. 10, 2023

i love this app!! makes easy to market on shopify! i love this app!! makes easy to market on shopify!

Using app

5 months

Total reviews

1

Average rating

5.0

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5 / 5 Share

Feb. 9, 2023

PL was extremely helpful. She was very knowledgeable. I will definitely use the chat feature in the future.

Using app

10 months

Total reviews

1

Average rating

5.0

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5 / 5 Share

Feb. 9, 2023

thanks to PL i got everything verified with no problems. with her help i was able to get help link also sent to my email for easier way to keep them thanks again

Using app

5 months

Total reviews

1

Average rating

5.0

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5 / 5 Share

Feb. 9, 2023

Joann C was amazing and helped me quickly and effectively. I needed help with validating my account because my messages were failing and she gave me all the information I needed to fix. 10/10

Using app

About 1 month

Total reviews

1

Average rating

5.0

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5 / 5 Share

Feb. 9, 2023

Joann C. Was absolutely the best support I've ever had hands down! 5/5 stars. I had no clue what to do and I was guided the whole way.

Using app

3 months

Total reviews

2

Average rating

5.0

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5 / 5 Share

Feb. 9, 2023

A good help from the support (Marnie), I recommend. They reply fast and they care about the success of their customers

Using app

About 1 month

Total reviews

1

Average rating

5.0

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5 / 5 Share

Feb. 9, 2023

Really reliable app. Their customer support member, Lord, really helped me out a lot. Definitely recommend

Using app

4 months

Total reviews

1

Average rating

5.0

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5 / 5 Share

Feb. 9, 2023

Just getting started with this app, and I'm already very impressed. The implementation process was easy to follow, and the chat feature was amazing. I was connected with Lord, and my questions and concerns were answered immediately and thoroughly. I appreciated the personal interest in taking care of my problem. Excited to see what this app can do for our business.

Using app

About 17 hours

Total reviews

1

Average rating

5.0

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5 / 5 Share

Feb. 9, 2023

Super application que j'utilise depuis des années, le marketing SMS est indispensable ! le SAV est top, Lord est très réactif et professionnel ! Merci !

Using app

20 days

Total reviews

2

Average rating

5.0

Developer Reply

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5 / 5 Share

Feb. 9, 2023

Merci Aleksandar V pour votre réactivité ! Vous avez su débloquer la situation en peu de temps. Très professionnel je recommande

Store

AXCIO

Using app

23 days

Total reviews

2

Average rating

5.0

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5 / 5 Share

Feb. 9, 2023

This application should be in every online store :) Technical support the best. Fast and quality! Recommend

Using app

8 months

Total reviews

1

Average rating

5.0

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5 / 5 Share

Feb. 9, 2023

Aleksandar V was a very good support, very helpful to solve my issue! Amazing experience! i really like it!

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

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5 / 5 Share

Feb. 8, 2023

Had questions about being validated. My questions were promptly answered and response time was quick.

Using app

About 1 year

Total reviews

2

Average rating

5.0

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5 / 5 Share

Feb. 8, 2023

Marine was awesome! the support I received from her was thorough and timely and my issue was addressed with a single interaction.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

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5 / 5 Share

Feb. 8, 2023

100% recommend this app the support services are amazing, they get back to you in seconds. Gen was amazing and help me set up, the information Gen gave me is super easy to follow.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

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