All reviews

Rating Breakdown

  • 5
    93% (6,359 ratings)
  • 4
    4% (306 ratings)
  • 3
    1% (44 ratings)
  • 2
    0% (17 ratings)
  • 1
    2% (117 ratings)
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5 / 5 Share

Feb. 8, 2023

Gen was very efficient. She was very knowledgeable about her job. Validating my account was fast and easy.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

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5 / 5 Share

Feb. 8, 2023

PL was amazing, very helpful and helped me down to the T , SMS bump is definitely worth it, great sales channel to elevate your store and make more money.

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

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5 / 5 Share

Feb. 8, 2023

My sms flow doesn’t work. I wrote to support and Marnie told me which mistakes I did and helped me to solve it. Thank you

Using app

5 days

Total reviews

2

Average rating

5.0

Developer Reply

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5 / 5 Share

Feb. 8, 2023

got customer support from agent jeff today, support was first class, would highly recommend sms bump.

Store

OODOO

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your feedback, we really appreciate it.

5 / 5 Share

Feb. 8, 2023

toptoptop bin sehr zufrieden mit diesem anbieter. guter support und schnelle antwort. preise sind auch ok

Store

Noawo

Using app

5 months

Total reviews

1

Average rating

5.0

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5 / 5 Share

Feb. 8, 2023

Djan helps me on validate my account, he's very kind and quick doing his job! Great app, recommend it!

Store

NordGlo

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your feedback, we really appreciate it.

5 / 5 Share

July 20, 2023

Love this tool! Support is fast, efficient and friendly as well. Had a small issue and they were able to fix me right up within 15-20 minutes. Definitely recommend! Edited to add: I always appreciate it when folks come back later to edit their posts. Here I am in July after leaving the initial review in Feb, and just needed a little help with something. PL on the support team fixed me up quickly. Love this app.

Using app

8 months

Total reviews

2

Average rating

5.0

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5 / 5 Share

Feb. 8, 2023

lord was very helpful and professional. also my case was resolved fast. the app is highly recommended

Using app

9 months

Total reviews

1

Average rating

5.0

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5 / 5 Share

Feb. 8, 2023

Ronnie V was truly helpful and gave me great advice on how to improve my service for my customers. I really appreciate the time and effort. Truly a painless experience. I was very pleased.

Using app

2 days

Total reviews

1

Average rating

5.0

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5 / 5 Share

Feb. 7, 2023

very easy and helpful! very useful for shopify and everything is setup very well, chat support is also very good

Store

44

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

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5 / 5 Share

Feb. 7, 2023

"I just wanted to express my gratitude for the amazing support I received from PL. Their attention to detail and willingness to go above and beyond made all the difference. I truly appreciate the time and effort PL put into helping me, and I couldn't be happier with the outcome. Thank you so much for everything PL, you are a true asset to the company!"

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

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5 / 5 Share

Feb. 7, 2023

I would recommend this app to other for the fast and friendly support they offer. Joann c. was a tremendous help. looking forward to seeing how my business does in the future.

Using app

14 days

Total reviews

3

Average rating

5.0

Developer Reply

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5 / 5 Share

Feb. 7, 2023

Fast and they solve the issues, I don't know why i have to text 100 letters, but like i said, it was a good customer service, using sms bump since 2020 and still works

Store

LUNNE

Using app

12 days

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate your feedback, thank you!

5 / 5 Share

Feb. 7, 2023

PL was perfect and really quick. that helped me a lot and she was really reactive and really comprehensive

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

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5 / 5 Share

Feb. 7, 2023

PL was super friendly and quick to help me solve my problem. Agent was very knowledgeable. Will definitely recommend this application. Excellent customer service. Very happy.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

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5 / 5 Share

Feb. 7, 2023

Aleksandar V was so helpful today! Really fast CSR and support. Sent me a screenshot of what I needed to do which was really helpful!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

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5 / 5 Share

Feb. 7, 2023

i recommend it. i have all what i need. here. the service is very fast. you answer my question quikly.

Store

Ma boutique

Using app

12 months

Developer Reply

Thanks for your feedback, we really appreciate it.

5 / 5 Share

Feb. 7, 2023

Thanks to Mylene, very friendly and helpful, the setup was fast and clear. I've had a great experience using this app so far.

Store

Hype Up

Using app

33 minutes

Total reviews

2

Average rating

4.5

Developer Reply

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5 / 5 Share

April 12, 2023

Great support from Mylene. Patience & resourceful. I had trouble finding where the analytics of AB tests where & she directed me

Using app

Almost 2 years

Total reviews

7

Average rating

5.0

Developer Reply

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5 / 5 Share

Feb. 7, 2023

amazing way to market your brand, easy to navigate the app, customer support is very helpful. overall great app to use.

Using app

15 days

Total reviews

1

Average rating

5.0

Developer Reply

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