All reviews

Rating Breakdown

  • 5
    93% (6,359 ratings)
  • 4
    4% (306 ratings)
  • 3
    1% (44 ratings)
  • 2
    0% (17 ratings)
  • 1
    2% (117 ratings)
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5 / 5 Share

Dec. 27, 2022

PL Help me so much when my store was blocked! I really appreciate his help. I was kind of getting frustrated but the problem is solve thank you pl!!!!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate your feedback, thank you!

5 / 5 Share

Dec. 27, 2022

My customer service girl went above and beyond for me. I was not exactly certain with what I was doing but she made sure that everything that I was doing was done correctly. Thank you "PL" for everything!!!!!!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

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5 / 5 Share

Dec. 27, 2022

Great experience,they help me a lot,they have great support like Quin and many others.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

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5 / 5 Share

Dec. 27, 2022

With the help and patience from Fhoel with chat support, I was able to easily understand and start using the app within no time. I definitely recommend installing this SMS Marketing & Email app.

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

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5 / 5 Share

Dec. 26, 2022

très bon service rapide et courtois. merci a Princess (PL) pour la rapidité d'exécution et son excellent service à la clientèle .

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your feedback, we really appreciate it.

5 / 5 Share

Dec. 26, 2022

Jeffery was the best, responded fast and was overall great. He's the best support tech, and helped me through everything

Store

TACHIM

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

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5 / 5 Share

Dec. 25, 2022

Amazing help in a short amount of time I've never experienced such good people acting so fast to make sure everything was in order.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

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5 / 5 Share

Dec. 25, 2022

Absolutely great app, on top of great customer support. Marnie E, my support agent, was really helpful and attentive to my needs. I feel like a valued user, while not having my work hindered by the speed of the responses I need. Hands-down the best SMS marketing app.

Using app

26 days

Total reviews

3

Average rating

5.0

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5 / 5 Share

Feb. 21, 2023

My support tech PL was extremely helpful in resolving my question with ease and quickness! This is my second team contacting them and support team has always goes above and beyond for their customers!

Using app

7 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for your feedback, we really appreciate it.

5 / 5 Share

Dec. 24, 2022

My helper did an amazing job Marnie made sure to quickly get my question answered and was so nice. I appreciate it

Using app

12 months

Total reviews

1

Average rating

5.0

Developer Reply

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5 / 5 Share

Dec. 24, 2022

Great help. Thank you.

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

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1 / 5 Share

Dec. 23, 2022

EXPENSIVE. Use Klaviyo instead. 3x the cost, limited liquid functionality, and non-compliant with SMS sending rules to the same degree as Klaviyo. Bad support.

Using app

Over 1 year

Total reviews

5

Average rating

4.0

5 / 5 Share

Dec. 23, 2022

Marnie helped me super well really was 100% clear and her courtesy was really the thing I appreciate the most she sent my document and my problem to the SMS team and I'm waiting to see what will happen pass later but everything looks good

Using app

About 1 year

Total reviews

1

Average rating

5.0

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5 / 5 Share

Dec. 23, 2022

Marnie E was very easy and usfull to help me i really appreciate the help and really respect the effort they used

Store

BNJ's

Using app

10 days

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate your feedback, thank you!

5 / 5 Share

Dec. 23, 2022

Joann C. was great. Very helpful, quick responses and polite advice. Would definitely recommend to others.

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for your feedback, we really appreciate it.

5 / 5 Share

Dec. 22, 2022

My issue was explained in detail by Marnie. Thanks! I'm looking forward to the resolution once the message failure is fixed.

Using app

11 months

Total reviews

4

Average rating

4.5

Developer Reply

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5 / 5 Share

Dec. 22, 2022

Support was amazing! PL was great. Straight to the point, quick replies and super friendly. Thanks so much again :)

Using app

18 days

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate your feedback, thank you!

5 / 5 Share

Dec. 22, 2022

Very good customer support especially Fhoel I had a frustrating issue on my end and he was able to help and get everything sorted with this amazing app.

Using app

16 days

Total reviews

2

Average rating

5.0

Developer Reply

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5 / 5 Share

Dec. 22, 2022

Timely and extremely helpful customer service agents! I worked with Fhoel and they got me on track with my SMS work flow while also making sure that all my policies were up to date and the way they should be to validate my SMSBump account. Thank you!

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

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5 / 5 Share

Sept. 1, 2023

Don B. Was amazing on helping me with verifying my Domain. I have contacted support before and got nowhere but today Don helped me so much. Thank you!!

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

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