Yotpo Email Marketing & SMS

Nov. 15, 2022

Using this app provided me with a better understanding . Thanks so much to Fhoel for helping me out during this journey

Nov. 15, 2022

They claim that their app is working, but their partnered carrier is down so we cant send messages. This has been ongoing for the past 2 weeks and they refuse to reimburse payment for the messages that havent been sent/ the monthly charges for the app no one can use.

April 13, 2023

UPDATE: Thousands of subscribers vanished overnight for no reason. Tried contacting support and haven't gotten back. We are now trying to recover our subscribers. DO NOT USE THIS APP. We were overcharged $80 on our last billing cycle. When we brought up the fact all bills had been paid for for October (we sent the attachment from Shopify ) in which they claim the fees were for "usage fees" they ignored it. We also sent an attachment via email of a member of there team via chat acknowledging they made an error. We have not received a refund yet. We also attached our payments from October. We purchased a $200 credit in October on the 15th. The "4 Usage Fees" make no sense. We want a refund asap on this overcharge.

Nov. 14, 2022

Fhoel was an amazing help in setting up my sms messagres, she was patient and kind through the whole process.

Nov. 14, 2022

Princess S. helped me immensely in the chat on SMSBump. I'm really appreciative of her patience and time she used for my benefit.

Nov. 13, 2022

Customer support was excellent, making setting up very easy and straightforward to follow! Will be sure to use them again should I require SMS marketing :)

Nov. 13, 2022

Decent app, with good flows and automations. I upgraded my plan to utilize the A and B testing, sent a campaign, but the program didn't send the correct message that I configured, checked, double-checked, and sent off. Sent a couple emails to support with no response. Previous to this I wanted to upgrade to the higher tier plans, reached out twice within a few months span. Still haven't heard anything back. Overall the app is pretty good, the service isn't. The cost of sms is expensive already and with lackluster support may be better off finding an alternative.

Nov. 27, 2022

Jeffrey T was very helpful with a few questions I had with setting up and assisted me with all of them. Great customer service.

Nov. 11, 2022

very easy to use service, very fast support, they are also very respectful. If you have a question they will have an answer

Nov. 11, 2022

Very very nice and fast support. Always supportive team. SMSBump is really useful and I think it is worth the value.

Nov. 11, 2022

Great app! Fhoel was a massive help during the setup. They have a very robust app that helps with both email and sms marketing. Highly recommend!

Nov. 11, 2022

Great and fast support. Helps in solving all issues, I am satisfied with the work of this application

Nov. 11, 2022

Lord was very helpful! Solved my issues straight away with no complaints. If anything comes up again, i'll be fine.

Nov. 11, 2022

Joann C is great help! answered my questions and helped me fix my issues fast! thanks for the good support

Nov. 11, 2022

Lord was really helpful in getting my urgent issue fixed- thanks so much! SMS bump is also really easy to use :)

Nov. 11, 2022

Very useful app. The support team very good, Iven solved my problem and answered to all my question.

Jan. 9, 2023

Sempre molto veloci nella risposta e molto professionali...mi ha aiutato Ronnel v., grazie mille top.

Nov. 11, 2022

Muy contento con el funcionamiento La atención al cliente excelente e inmediata, concretamente me atendió Joann C

Nov. 11, 2022

I am very happy with smsbump and their customer service. The results are also very impressive so I am satisfied

Nov. 10, 2022

I just started with the app. On my first impression, I think it's a good app. But what I love the most is the customer service, or at least the one who helped me, "Princess PL." She was wonderful; she did her job with a lot of love, patience, and professionalism, despite my being a novice and not speaking good English. Just for her, I would have liked to give 10 Stars.