Yotpo Email Marketing & SMS

Oct. 10, 2022

I have been locked out of my accounts of MONTHS and it is still not resolved. I have escalated this to Shopify support after not hearing back from SMSBump for weeks. Now that Shopify Support is involved, they have replied to my messages. Yet, I am still locked out of my account. They reply so they aren't in danger of being kicked off of the platform due to Shopify's TOS but they don't fix the issue. I am going to continue reporting them to Shopify everyday until they fix this issue. This is freaking ridiculous. I wrote them in September and they didn't get back to me until nearly October. I hate this app, I'll be uninstalling and finding a different one. They replied to my emails weeks later saying "sorry we took so long, this slipped through the cracks". Absolutely infuriating and unprofessional.

Oct. 10, 2022

This app has been extremely helpful to me in my business. I have only ever needed to ask customer service a question one time and they were quick to respond. Definitely recommend!

Oct. 9, 2022

Honnêtement le service est incroyable ! Vraiment rapide et facile a comprendre, si comme moi vous avez des difficultés on vous aides jusqu'au bout ! Donc encore merci pour tous :)

Oct. 9, 2022

Helpful customer support by Lord R, love the app and would recommend to all. It's definitely a necessary tool to get additional revenue.

Feb. 9, 2023

Quick and good customer service! I wanna thank Gen for assisting me and providing useful information.

Oct. 8, 2022

Anytime I am unsure of what to do I receive a quick, thorough and timely response from your customer service team. Thank you!

Oct. 8, 2022

Excellent customer service. They responded immediately via chat and took care of my issue. Thanks for your help. :)

Oct. 8, 2022

Quick and kind customer service. I particularly want to thank "Lord" for following me step by step and being super fast in solving my needs

Oct. 8, 2022

Quin was great. Enjoyed using this app. Comments really helped me and other merchants decide whether to use this app.

Oct. 8, 2022

Great app, they are very responsive. I was going to be sent to the email support and they were able to attend me in the online chat.

Oct. 8, 2022

Everything awesome... "Jeffrey" Helped me out so well. cheers :) It took me 10 min and they patiently waited along with me. Thanks again

Oct. 8, 2022

Lord from chat support is amazing! She helped validation and helped set up my abandoned check out flows....Lord is the BEST!!!

Oct. 8, 2022

Ivan was amazing, stepped up and made validation and confirmation happen very quickly. That way, I was able to get my campaign up and running

Oct. 8, 2022

Amazing how this app makes my life easier. i don't have to worry about sending sms to Customers. all thanks to this amazing app.

Oct. 7, 2022

rapidité et efficacité incroyable, l'agent à été excellent. wwwwwwwwwwooooooooooouuuuuuuuuuuuuuuhhhhhhhpppppy!

Oct. 7, 2022

The customer service is great in this app! Fast answers and good communication. I haven´t tested the SMS yet, but I think it will work great. Thanks a lot Quin!

Oct. 7, 2022

SMSBump is a really cool app. I like that how easy it add SMS & Email campaign to store. I don't enjoy the editing template process but I'm sure they make it easier to edit in the future

Oct. 7, 2022

Great app highly recommend Lord R from support was a great he helped us with all questions and issues straight away to make sure we up and running perfectly

Nov. 25, 2022

The customer support helps me a lot , thank you so much ' Genebie M ' for the help , I really appreciate your time and your help , sms bump is the best sms app for Shopify stores , I highly recommend it

Oct. 6, 2022

Lord was very patient and helpful through the process of getting my SMS Bump Marketing validation...