Yotpo Email Marketing & SMS

Aug. 24, 2020

Great app, super easy to use! Easy to learn and is a HUGE help for retargeting and remarketing to consumers. A MUST HAVE TOOL.

Aug. 24, 2020

I am so happy I found this app. The team is great, the setup was easy and I'm excited to have them on my site.

Aug. 24, 2020

I used this app to send SMS to abandonment cart, ROI is insane. Thanks alot SMS bump! keep growing :)

Aug. 23, 2020

Great customer service. A very effective marketing tool that will guarantee conversions for every store.

Aug. 23, 2020

I use this app to manage my SMS automations, really appreciate the support team, they are very responsive.

Aug. 23, 2020

The help, service, and instant live chat is absolutely amazing with this app. I had a few issues and instantly was helped. Thanks so much!

Aug. 25, 2020

This is my 1st ever bad review and it's because I'm well and truly disappointed with the customer support which is the worst I've ever experienced considering I use much smaller apps who take their customer support actually seriously. I've asked customer service my questions over 5 times each time I have politely elaborated and clarified my enquiry making it as clear as possible for the evidently outsourced VAs in the Philippines. Let me show you my exact last clarification of the question I have asked so many times yet to no avail have I received a clear answer and you'll see it's not obscure or bizarre it is perfectly legitimate: "Let me explain my enquiry once again that way we are on the same page :) I just got SMS bump and I was watching Kamil who you interviewed, make an abandon cart automation on SMS bump I noticed however that he would say something along the lines of "you forgot some items in your cart" but what if they just had 1 item in their cart you agree that saying "you forgot some items in your cart" wouldn't be correct nor would say "you have 1 item left in your cart" be correct if they indeed have 2. Do you see what I mean? I was hoping you could give me a solution to this or at least give me advice on how other people are going around this issue?" So that is my question which I have already clarified countless amounts of time through my chat history and let me show you the responses I've received which honestly are so irrelevant and nonsensical that I can almost feel as if it is the job of the customer service to led their clients astray so that they end up giving up on customer service. Let me also inform the readers once again that this is my first ever bad review as a matter of fact, I've only given 5 star reviews but as I said let me show you just some of the uninformative answers I received to my question: "Would you be able to elaborate on this please, if there's something you found in the automations that you would like to clarify with us please tell us" - How on earth is this answering my question? Elaborate on what?? Specify for goodness sake I made it as clear as day! "Hey there! To cash-out your affiliate funds you need a minimum of 100$" - I mean that one speaks for itself. SMS Bump you can check my full history of chat with customer service I never asked anything at all regarding the above irrelevant answer. "Okay, let me know if my understanding is correct. You said my abandon cart automation there is the short code for order items count. You have a short code which will be in a number for the quantity of a customer's cart so 1, 2 or even 3 and so on." - If this seems like it is informative then read my question and then the answer again, it is literally the opposite of what I want. Any half fluent English speaker would be able to know that saying "3 item left in your cart" is grammatically incorrect. On top of that the syntax is beyond comprehendible. All in all I am extremely disappointed and frankly frustrated at the poor and indecent customer service from such an established and otherwise great app. To the point where I have to warn others of how counterproductive the customer service is for SMS bump absolutely baffles me and what's truly sad about writing a 1 star review is that you aren't expecting to be helped and have your issues solved otherwise why would you write a bad review? I've always remained polite with the customer support as SMS Bump will be able to verify however I am not holding back in this review and I hope you can understand my frustration. Lastly and in all fairness, I will say that if you don't rely on customer service then the app is still truly amazing and very helpful. Let me make it clear that I have no problem with the app itself, as a matter of fact I appreciate it's relative ease of access and its useful offers however to me customer support is fundamentally as important as an app itself and that is what sadly SMS Bump lacks. If I do get a response to this trying to discredit my complaint let me say in advance that everything in quotations was word for word and were just some of the unhelpful answers I received, nothing on my part was taken out of context and I have made an effort to put my emotions aside and remain fair on the overall app's utility I hope this same integrity will be kept if I even do receive an answer.

Aug. 22, 2020

TOP customers service so helpful, so patient i'm so happy with that they have fixed my issue in few minutes thanks a lot

Aug. 22, 2020

They have amazing support I needed to have my account validated and it took about a few minutes to get connected. Angelica was amazing very helpful got my issue resolved. What I like about this app is how easy the layout is its not overly complicated.

Aug. 21, 2020

Talked with Angelica. Great service and great person. She had humour, a great attidute and made the experience seamless. Thank you so much!

Aug. 21, 2020

I was asking to transfer my balance between two account! They made it in 1 min!! Their Support team is amazing!! Thank you guys for such an expert!

Aug. 20, 2020

Excellent customer service. Had some issues setting up but the customer chat bar on the side is very helpful and paired me up with someone very fast. Issues were instantly resolved.

Aug. 20, 2020

Angelica helped us validate our account, she was friendly and very knowledgeable, great customer service.

Aug. 20, 2020

Great customer service. We just get installed the app and now we are expetcing for the results!!! :)

Aug. 20, 2020

I just started using this app and it charged me $20 for auto recharge out of now where, luckily the customer service is very clear and polite. Harry really assisted me and gave me my refund, I do not have any comments yet for the App. But the customer service, oh wow...

Aug. 20, 2020

Appliquation très facile d'utilisation, et le service client est vraiment très réactif. Je reccomande sans hésitation. Les prix des SMS sont très petit par rapport a la conversion que ceux ci peuvent apporter ! Very easy to use application, and customer service is very responsive. I recommend without hesitation. The prices of SMS are very small compared to the conversion that these can bring!

Aug. 20, 2020

This is by far the best SMS marketing & Retargeting app that I've tried. I'm using it on all my shops.

Aug. 19, 2020

SMSBump is an amazing tool and the support is both very friendly and helpful! Thanks so much for getting me up and running!

Aug. 19, 2020

Very nice way to get in touch with your customers! Nowadays everyone is using the phone to do everything and SMS is an easy and effective way!

Aug. 19, 2020

I used this app for SMS marketing. Really well optimized. The support is great, i got an answer 5 minutes after I contacted them.