Yotpo Email Marketing & SMS
Email & SMS Campaigns for Shopify | Yotpo Email &...
Rating
4.9
feedback
6,841
chart
#13,848
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Nov. 23, 2023
I recently received assistance from Quin and I couldn't be more pleased with the service. Quin was not only incredibly concise but also exceptionally helpful. Every step of the process went smoothly thanks to her guidance. I appreciate the efficiency and clarity she brought to the interaction.
Dec. 23, 2023
Experiencing challenges with the SMSBump app on Shopify. Despite sending messages to various segments, including predictive, high AOV, and multiple custom segments, there's no display of CTR or conversion stats. Customer service attributing it to delays doesn't address the issue. Additionally, the balance figure isn't updating upon sending SMS, creating uncertainty about consumption. Is there a bug affecting performance? Previously generated decent revenue, but now facing a decline, especially critical for our upcoming Black Friday sale. Urgent resolution needed for continued reliance on SMS revenue. Thank you. Update for 23 Dec 2023 Firstly, I submitted a refund request several weeks ago and, to date, have not received any email response regarding the status of my request. Given that we have been loyal users of your platform for many years, I expected a more prompt and efficient resolution to our concerns. It has come to my attention that due to new Singapore regulations, I am required to register a new sender ID. My frustration stems from the fact that this crucial information was not communicated to us earlier, especially considering the impact on our profitability. It is disheartening to discover such critical details only after running campaigns that yielded no revenue. Secondly, I encountered a perplexing issue with the app's functionality, which I brought to the attention of Joann from your customer service team. Unfortunately, the interaction only added to my frustration as Joann seemed to struggle to comprehend the nature of my concern. I explained that the preview text displayed a length of 1 SMS when I created my copy, but after sending it, I was charged for 2 SMS. Instead of addressing the issue at hand, Joann repeatedly duplicated the SMS to illustrate that it was indeed 2 SMS, completely missing the point of my inquiry. This lack of understanding and failure to acknowledge the challenge at hand was both unhelpful and frustrating. As a long-term user of your platform, I expected a higher level of service and communication. I urge you to address these issues promptly and transparently, as they significantly impact our trust in your service. I appreciate your attention to this matter and look forward to a swift resolution.
Nov. 22, 2023
The customer service is 10/10, I was attended by Marnie and she helped me a lot.
Nov. 22, 2023
Absurd cost, they consider an order converted even only due to send the SMS, the real sales (opened SMS and discount codes used) is too smaller that not worth this app taxes. I just noticed 400 dollars spent in this month but i have just done 100 orders this month, i don't know why this app spent this much and it spoiled my profit!
Thanks for sharing your feedback with us. Our team has tried contacting you to offer assistance, but we have not heard back. Please contact us at your earliest convenience.
Nov. 22, 2023
Needed help with something for my SMS Bump and PL was there to help me every step of the way.
Nov. 22, 2023
Marnie was very helpful and patient while I was setting up the policies via my phone. It took me a while, but Marie was available as soon as I completed the task.
Nov. 22, 2023
DOES NOT WORK PROPERLY! Have contacted them multiple times because users who unsubscribe can not resubscribe. A message is sent to the user saying they are already a subscriber, but it does not change the status of the user. Multiple chats created to get this issue resolved, but it is still not correct.
Thank you for taking the time to leave a review, we sincerely apologize for the inconvenience. Our support team has tried contacting you to offer assistance, but we have not heard back. We encourage you to reach out so that we can better understand the issue you're experiencing.
Nov. 22, 2023
Very responsive and helpful team. Thanks again Quin for sorting my problem out! Highly recommended!