All reviews

Rating Breakdown

  • 5
    93% (6,359 ratings)
  • 4
    4% (306 ratings)
  • 3
    1% (44 ratings)
  • 2
    0% (17 ratings)
  • 1
    2% (117 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 18, 2023

Don was great an fast!

Using app

4 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 18, 2023

Really great application with quick and responsive support. Don B helped me configure my store. I recommend this app for anyone selling on Shopify!

Store

Ma boutique

Using app

21 minutes

5 / 5 Share

Sept. 18, 2023

Don helped me a lot. The installation went very quickly thanks to him. Thank you

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 18, 2023

I really like this app it can increase my aov and it's more simpler to contact customers and the customer service is great Regie did help me set up the app

Using app

21 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 18, 2023

Absolutely great support from Jeff!

Using app

About 4 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 18, 2023

I added the SMS Bump app to my online store and I'm enjoying it very much. The support is excellent. Regie helped me a lot especially being a beginner and fulfilled all my requests in no time. Thank you

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 18, 2023

Marnie E was Awesome! Spent about two hours with me to set up my pop ups, flows etc. No AI confusion lol, cause Marnie E is a Awesome Human! Well Done! :)

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 17, 2023

Marnie has been great with customer support - solved all my issues quickly. highly recommend

Using app

9 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 17, 2023

I contacted SMSbump because my SMS was not sending and they explained to me how the system worked and I understand better now. Many thanks to Jeffrey T. for helping me in just a few minutes :D

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 17, 2023

Great experience working with Don, he helped me set up my flows and fix the issues regarding my checkout.

Store

Hleam

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 17, 2023

Store

Lucid

Using app

9 months

Total reviews

18

Average rating

4.8

5 / 5 Share

Sept. 17, 2023

Customer service was great in helping me to get my account validated to send SMS to my customers. The rep Jeffrey was very knowledgeable and patient as I worked through the steps that he gave me. Would highly recommend!

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 16, 2023

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 25, 2023

thank you John D for your reactivity

Using app

9 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 16, 2023

Am new to this tool and I was stuck while setting up the things. I just contacted SMSBump via chat and got an immediate response. Executive "Elijah" helped me throughout the process and addressed my queries quickly in a humble manner. I loved the support

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 15, 2023

Great App! Fast,Polite and Efficient Support! Joann C-EFFECTIVE Support Member!

Using app

12 days

Total reviews

1

Average rating

5.0

4 / 5 Share

Sept. 15, 2023

Still figuring out how to use all the flows and campaigns and have run into some issues with the interface. However, I will say Customer Support is AMAZING. Shoutout Marnie for helping me out with all the issues I have been facing!

Using app

About 4 hours

Total reviews

1

Average rating

4.0

5 / 5 Share

Sept. 15, 2023

The support is amazing. John D. really helped us out.

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 15, 2023

Joann just helped and was incredible! For some reason I have a hard time working w/ your platform. I find it extremely confusing. Maybe it's me however Joann just held my 52 year old hand and helped me figure something very simple out. She is a keeper!

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 15, 2023

So far so good, great customer service

Using app

2 days

Total reviews

1

Average rating

5.0