All reviews

Rating Breakdown

  • 5
    93% (6,359 ratings)
  • 4
    4% (306 ratings)
  • 3
    1% (44 ratings)
  • 2
    0% (17 ratings)
  • 1
    2% (117 ratings)
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5 / 5 Share

Sept. 20, 2023

Regie was super helpful during the setup phase and I look forward to adding this to my store!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 20, 2023

Alex was great helped me get my account setup so I can start sending my campaigns to my subscribers.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 20, 2023

this app is a superstar, Alex from the support helped me setting up my account. big thumbs up

Store

ZenZone

Using app

About 2 months

Total reviews

14

Average rating

4.6

5 / 5 Share

Sept. 20, 2023

Teeodor was fast and efficicient as always

Using app

24 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 19, 2023

The service was on point! At first, i thought the wait to be served would be less, but when "Joann C" got in touch with me, I was happy to realize that I was NOT comunicating with a bot!! (Which made it so much better) Joann was quite quick and helpful at answering my questions. Service is a 5!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 19, 2023

Princess (PL) was awesome and very friendly

Store

Mikey's

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 19, 2023

PL was great and patient and really helped me understand and get the help i needed. Great worker.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 19, 2023

Great app and excellent customer support.

Using app

3 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 19, 2023

he was good and communicate well with me

Using app

5 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 19, 2023

The truth is that I am new to shopify and these technological platforms and I have found it very easy thanks to the excellent customer service, for example I just activated SMSBump and if it wasn't for the excellent customer service I would not have been able to do it, I thank you very much Regie for the collaboration, I am very satisfied and happy.

Using app

24 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 19, 2023

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 19, 2023

customer service was great and helpful.

Store

Layer 8

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 19, 2023

Very helpful the guy who helped me was Jeffery T. Amazing work

Store

Splurge

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 19, 2023

John D. was excellent at helping me out. They know their stuff and were able to make my experience a lot better. Thank you and please give them a raise!

Using app

3 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 19, 2023

L'application est top, merci à Don pour son professionnalisme. Merci bcp

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 4, 2023

Irene S. Landa, was fantastic to deal with and really went out of her way to help me and also went to the trouble of setting things up for me, not only that her advice to me was invaluable and an absolute pleasure to talk to and i cant thank her enough for everything she has done for me

Store

Bon-ito

Using app

15 days

Total reviews

10

Average rating

4.2

5 / 5 Share

Sept. 19, 2023

There is a good customer service representative in application installation and support, and Alex does this job really well.

Store

My Store

Using app

2 months

1 / 5 Share

Sept. 19, 2023

I have downloaded the app multiple times to try and use it and every single time I open it, it does not load and just has a blank screen. Really disappointed.

Using app

1 day

Total reviews

1

Average rating

1.0

Developer Reply

Thanks for sharing your feedback with us — we sincerely apologize for the inconvenience. Our team has tried contacting you to offer assistance, but we have not heard back. If you're still experiencing issues, please reach out to our team.

5 / 5 Share

Sept. 18, 2023

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 18, 2023

John D was incredibly helpful when setting up SMS Bump app for the first time. He gave timely responses and detailed instructions with photos. I am looking forwarded to using this app more to help grow our new business and knowing a great support staff is a click away gives me great peace of mind.

Using app

28 days

Total reviews

3

Average rating

5.0