SS ‑ Social media AI Auto Post
Auto post shopify products to Instagram, Facebook,Linkedin,X
Rating
4.8
feedback
75
chart
#2,211
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May 28, 2025
Support is never online. Worked great for awhile and it stopped working for no known reason. I contacted support and they fixed the issue after a couple of days which is reasonable enough time. However They asked me to modify my review and I was happy to after the solution was fixed but the holiday and I was ill kept me from doing so. I went today and I noticed that the app was uninstalled from my shop in which I did not uninstall. I go into my shop logs and it was uninstall and canceled by them since I had to grant them access to my store. This is not how you treat customers.
Sorry to hear you had a bad experience. That’s not the experience we aim to provide. Our support hours are 9 AM to 5 PM, Monday to Friday, and we've consistently responded to your queries within a few minutes. We also reached out to you via Instagram DM to assist further. If you still feel we’re the right fit for your needs, please reply to our emails so we can help resolve this for you. Wishing Blue Ridge Whispers Team in United States continued success in business!
April 10, 2025
I found it challenging to use. Even after upgrading, I could not figure out how to create reels. The below print says a 7-day free trial, but the subscription says 3. It feels like a bait-and-switch. Will try something else.
Hello John and Team, We reviewed your case and wanted to share a few details. Our app was installed on the store for about 28 minutes and you reached out with a specific question —our team replied within 3 hours with a detailed response. Our team also noticed community awareness work you’re doing and, as a small gesture, offered a paid feature at no cost (before the review). After seeing your review, we sent a helpdesk article to guide you on creating Reel videos—something we weren’t aware was unclear earlier. Regarding the trial, we’ve been offering a 3-day free trial since April 1st. Since you installed the app after that date, your account is on the updated plan and you seeing 3-days free trial. We’ve also shared more details about this in our email. We noticed our emails have been read by your team but haven’t heard back. If you’re still open to it, we’d be happy to assist you further—just reply to our email.
Jan. 30, 2024
Just downloaded and it's been saying 502 Bad Gateway all day
Thank you for your feedback. We apologize for the inconvenience. Please know we've reached out via email to resolve this issue swiftly. This seems to be an isolated incident, however we're committed to ensuring all our customers receive the support they need. Your understanding and cooperation is greatly appreciated as we work to offer seamless experience for all our customers.