Snowball: Affiliate Marketing
Scale your influencer, affiliate, and referral marketing
Rating
4.5
feedback
182
chart
#1,311
All reviews
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Jan. 22, 2026
Terrible customer support - I paid $249 and couldn't even access the platform as I was stuck on onboarding. They would reply once per day and then wouldn't reply for another 24 hours. Furthermore, you need to book a call with them for which I now have to wait 4 full days to attend before my account is "unlocked". Absolutely horrendous experience and the worst I've seen from any SaaS.
Jan. 22, 2026
We’ve had a really solid experience using Social Snowball for Quinton. The platform makes it genuinely easy to turn happy customers (and ambassadors) into affiliates without adding friction to the purchase journey, and the automations save our team a ton of time. What we’ve loved most is how clean the setup is, how well it tracks referrals, and how straightforward it is for creators/customers to share their links and see results. The UI is simple, the reporting is clear, and it integrates smoothly into our Shopify workflow. If you’re looking for a proper affiliate/referral engine that feels modern (and not clunky), Social Snowball is a great choice. Highly recommended.
Jan. 14, 2026
Customer service was fantastic. I am so impressed. We had a very urgent issue before launching a major campaign & their team solved it flawlessly.
Jan. 14, 2026
Social Snowball is user friendly and their customer service team is helpful and easy to access.
Jan. 14, 2026
A lot of sales will get tagged as an "affiliate referral" when it is not. I have facebook utms on a ton of orders that also got tagged for being from an affiliate.
Sept. 23, 2025
Honestly it was a good app until we got flooded with scammers abusing the system. We have been threatened multiple times that they will create fake trustpilot reviews and use bots to spam our socials. I reached out to social snowball on assistance and some guidance on how to deal with the scammers, unfortunately they weren't of any help. Very disappointed.
Sept. 3, 2025
Social Snowball has been incredibly helpful in getting our affiliate program up and running, and we’ve been very happy with the platform and results so far! Katie and her team have been amazing — friendly, professional, and so supportive throughout the entire process. I was truly impressed by the level of care and support she provided. 10/10 would recommend!
Aug. 28, 2025
The customer service is quite poor - borderline making the platform unusable, as it does have a few issues. They dont man the chat or respond to the support@ email address. Even once you are a paying customer and they send you an invite to schedule a meeting with a CSM via Hubspot, no meeting actually gets booked. So you are just wasting your time contacting them. I had high hopes for the platform, so i am hoping they will fix this up, but so far it is about as bad as it can be for a SaaS provider.
Aug. 19, 2025
I don’t know where I would be without Tara! She saved my affiliate program which kinda saved my life. For weeks I was struggling to figure out what was wrong with the Payout feature and just couldn’t get it to work. Then Tara stepped in and set everything up properly so that all of the features work and she explained it all in the most thorough way possible. I really appreciate it!! Now my program is running smoothly and I’m ready to take it to the next level. Thanks so much Tara!! I'm not sure what Social Snowball is paying you, but you deserve a raise!
April 22, 2025
Very user friendly! Onboarding is a breeze and the Customer Service is amazing!
May 6, 2025
There is a payment wall to check the product. I checked it didn't like it. Got a refund so that's all set. Does it do the job, probably but still thinking it's way overpriced for what you get.
March 31, 2025
Mirna and the team are incredibly helpful with answering questions and making sure our company fully understands how to get the most out of Social Snowball. The system itself is straightforward, and they’re consistently rolling out new features.
April 1, 2025
We had an issue. Social Snowball was proactive in resolving it - doing the right thing for the customer. We look forward to using the platform again.
March 25, 2025
So far, so great! Awesome support during onboarding and setup. I'll write another review once we've lived with it a bit. I expect it to be fabulous.
March 20, 2025
Works well, does what its supposed to, but the funding options in Canada will cost you bank fees each time, and small startups will take a long time to have this pay for itself unless you are already generating significant sales per day or have a team dedicated to influencer hounding and/or are already gaining traction with content creators. I wouldn't suggest using this for new stores with modest budgets. Smaller pricing tier needed.