All reviews

Rating Breakdown

  • 5
    94% (180 ratings)
  • 4
    3% (6 ratings)
  • 3
    2% (4 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (1 ratings)
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4 / 5 Share

Aug. 17, 2022

This is a good app. Helps with auto payouts compared to other apps where you have to manually do the payouts.. Support was really helpful to customize for us since we already had affiliates we were working with.

Using app

About 1 month

Total reviews

2

Average rating

4.5

5 / 5 Share

July 25, 2022

Amazing app. Great team. Super easy to use and implement. Already seeing new customers come in!!!!! Legit so easy to give my loyal customer's money for selling my product.

Using app

About 2 months

Total reviews

7

Average rating

5.0

5 / 5 Share

July 22, 2022

Experience so far has been quite good! I like the multiple affiliate program functionality a lot & think it's the only referral software for SMBs that has that feature. Pricing is on the high side, either flat rate or commission % should be lowered to be competitive with the market, but solid software.

Using app

6 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 15, 2022

All I can say is WOW! An amazing platform with an amazing CEO behind the company, I recently switched to Snowball after seeing all the hype on twitter, the on boarding process was a smooth sail, after you sign up - the founders put you in a slack channel to answer any questions and they respond as fast as humanely possible - lots of care and a strong foundation behind an amazing service!

Using app

12 months

Total reviews

4

Average rating

5.0

5 / 5 Share

July 15, 2022

Such a great addition to our marketing strategy and easily generates sales! Plus, the Snowball team is the BEST! Always quick to provide support and so pleasant to work with.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

3 / 5 Share

July 15, 2022

I've been using this app for a few months. The idea is brilliant but there are quite a few bugs to beware of. The support is pretty responsive but it takes them ages to iron out bugs as they pop up. When we launched our program the Klaviyo integration didn't work properly at all and it took 4 weeks for them to actually make it work. They have "creatives/emails" that you can send using their platform but the text is really gamie and you can't change it. I recently noticed they started sending automated emails to customers even though the settings were off. It's confusing for our customers as they get a Klaviyo email and then a crappy social snowball one too encouraging them to make an account in their platform -another thing that really should be store brand able. I mentioned it to support 3 weeks ago and thought they turned it off only to find it was still on. If your a small store that doesn't really need a product to have a strong branded experience this app can do the job. If you want to customise your messaging and touchpoints to be a smooth experience unfortunately this app needs more focus and dev support. Also support is based in Asia but works on California time so if your not there expect waiting the whole day for a response. I'm giving this a 3 as they do listen but the fact that customer facing bugs pop up and stay around for more than a week is painful as you're trying to build an e-commerce experience that rocks.

Store

SURI

Using app

Almost 2 years

Total reviews

4

Average rating

4.0

5 / 5 Share

July 13, 2022

Duaas is so incredibly helpful in answer all of our hundreds of questions AND wildly helpful during the installation process!!! Excited to get this up and running later this week!!!!

Store

Flewd

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 7, 2022

Wow! I'm super impressed. This app has been helpful in growing our affiliate program. It's very easy to use and the customer service/experience is top-notch! I highly suggest trying it out!

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 1, 2022

Really impressed with this app! Automating sign ups takes the stress out of having an affiliate programme and the website is super easy and simple to use. Support is also prompt and very willing to help - would recommend!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 14, 2022

Great support! Software is simple to set up. Codes are stored nicely in a folder in the discounts tab on Shopify.

Using app

7 months

Total reviews

9

Average rating

5.0

5 / 5 Share

June 13, 2022

Social snowball is a great app. I was having a difficult time managing the payouts of my affiliates but I got helped by of the support guys, Duaas. He made sure that my issue will be taken care of and will connect to the payment providers connected to my account. Thank you!

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 9, 2022

Just started using Social Snowball. Great so far! Awesome support team. Thanks to Duaas and Noah for the careful onboarding

Using app

27 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 19, 2022

Finally found an app which makes spreading word of mouth fun! Plus the support is amazing! Duaas walked me through everything to get completely setup. Highly recommend

Using app

3 months

Total reviews

5

Average rating

5.0

5 / 5 Share

May 16, 2022

Love the customer support from Duaas. He helped me set up my thank you page. We're going to make a lot of money using this platform. Thanks!

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

May 10, 2022

Setup was easy & the support team is great! Looking forward to growing my affiliate program with it.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 29, 2022

So simple and easy to use from a setup standpoint and because of its simplicity customers find it easy as well. The best part is the very responsive support!

Using app

5 months

Total reviews

4

Average rating

5.0

5 / 5 Share

April 29, 2022

Well-designed app with a very good support team! I needed help with setting up and integration and they offered to hop on a call and walk me through it that very second! Problem solved!

Using app

16 days

Total reviews

4

Average rating

5.0

5 / 5 Share

April 27, 2022

I am using this App for the last 3 months and found this quite helpful. Next level of customer support, I look forward to growing our Affiliate base with Social Snowball over the next few months. Helpful (0) Market Thrill Rating 5 of 5 stars Posted April 19, 2022 Great Customer Service And The App Is very helpful when increasing more orders from word of mouth/affiliate marketing!

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 25, 2022

Excellent addition to our referral and affiliate marketing stack. Top-notch team and support for the app!

Using app

Almost 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

April 20, 2022

Next level customer support from Duaas, I look forward to growing with SS over the next few months.

Using app

About 1 month

Total reviews

10

Average rating

5.0