All reviews

Rating Breakdown

  • 5
    91% (160 ratings)
  • 4
    3% (6 ratings)
  • 3
    3% (5 ratings)
  • 2
    1% (1 ratings)
  • 1
    1% (2 ratings)

Reviews with Text

  • 99% (173)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 29, 2022

Excellent customer service with super fast responses, Duaas has been a very helpful, easy-to-use app.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 15, 2022

This app has been crucial in turning our customers into affiliates and increasing brand awareness and revenue. The software is intuitive and the support is fantastic.

Store

OUTWAY

Using app

4 months

Total reviews

4

Average rating

4.8

5 / 5 Share

Nov. 18, 2022

Awesome straight forward customer support. Thanks so much again, you helped us a lot to setup our store. Best Michael.

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 11, 2022

We have not fully deployed the app but it is showing great potential. User-friendliness comes to mind, and the support team deserves 6 stars out of 5. Onboarding with them is a dream!

Store

GROOM

Using app

About 2 months

Total reviews

5

Average rating

4.6

5 / 5 Share

Nov. 10, 2022

Really easy-to-use app and the support go above and beyond to help. I've just set it up, but so far so good!

Using app

About 7 hours

Total reviews

7

Average rating

5.0

5 / 5 Share

Nov. 9, 2022

Highly intuitive affiliate platform! Easy to onboard and around-the-clock customer service to make sure everything goes smoothly. Highly recommend!

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 9, 2022

One of the best features I like about the product is the fact that we can convert our customers into affiliates instantly, and show them their affiliate promo codes right on the thank you page, which I think is brilliant! Overall, simple, intuitive, and amazing product! And not to mention, amazing support and the team has been extremely responsive and very helpful. Tyler is the man!

Using app

2 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 27, 2022

This app is worth every penny. Social snowball has automated tasks that uses to take me hours on end. From onboarding affiliates, to tracking results, to seamlessly paying commissions in just one click- this app has been an absolute life saver for me.

Using app

3 months

Total reviews

4

Average rating

4.0

5 / 5 Share

Oct. 26, 2022

Social Snowball is amazing app that has helped me automate my affiliate program. Also, their customer support is top tier!

Using app

12 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 26, 2022

The app is tremendously well put together and can work well as an additional sales generator. Good service also

Using app

2 months

Total reviews

7

Average rating

4.7

5 / 5 Share

Aug. 22, 2022

so far so good, great help with the questions we had. looking forward to growing our business with the help of this affiliate app.

Store

Clutch

Using app

4 days

Total reviews

12

Average rating

4.6

4 / 5 Share

Aug. 17, 2022

This is a good app. Helps with auto payouts compared to other apps where you have to manually do the payouts.. Support was really helpful to customize for us since we already had affiliates we were working with.

Using app

About 1 month

Total reviews

3

Average rating

4.3

5 / 5 Share

July 15, 2022

All I can say is WOW! An amazing platform with an amazing CEO behind the company, I recently switched to Snowball after seeing all the hype on twitter, the on boarding process was a smooth sail, after you sign up - the founders put you in a slack channel to answer any questions and they respond as fast as humanely possible - lots of care and a strong foundation behind an amazing service!

Using app

4 days

Total reviews

4

Average rating

5.0

5 / 5 Share

July 15, 2022

Such a great addition to our marketing strategy and easily generates sales! Plus, the Snowball team is the BEST! Always quick to provide support and so pleasant to work with.

Using app

8 months

Total reviews

7

Average rating

5.0

3 / 5 Share

July 15, 2022

I've been using this app for a few months. The idea is brilliant but there are quite a few bugs to beware of. The support is pretty responsive but it takes them ages to iron out bugs as they pop up. When we launched our program the Klaviyo integration didn't work properly at all and it took 4 weeks for them to actually make it work. They have "creatives/emails" that you can send using their platform but the text is really gamie and you can't change it. I recently noticed they started sending automated emails to customers even though the settings were off. It's confusing for our customers as they get a Klaviyo email and then a crappy social snowball one too encouraging them to make an account in their platform -another thing that really should be store brand able. I mentioned it to support 3 weeks ago and thought they turned it off only to find it was still on. If your a small store that doesn't really need a product to have a strong branded experience this app can do the job. If you want to customise your messaging and touchpoints to be a smooth experience unfortunately this app needs more focus and dev support. Also support is based in Asia but works on California time so if your not there expect waiting the whole day for a response. I'm giving this a 3 as they do listen but the fact that customer facing bugs pop up and stay around for more than a week is painful as you're trying to build an e-commerce experience that rocks.

Store

SURI

Using app

4 months

Total reviews

6

Average rating

4.0

5 / 5 Share

July 13, 2022

Duaas is so incredibly helpful in answer all of our hundreds of questions AND wildly helpful during the installation process!!! Excited to get this up and running later this week!!!!

Store

Flewd

Using app

7 days

Total reviews

3

Average rating

3.7

5 / 5 Share

June 14, 2022

Great support! Software is simple to set up. Codes are stored nicely in a folder in the discounts tab on Shopify.

Using app

About 24 hours

Total reviews

9

Average rating

5.0

5 / 5 Share

June 13, 2022

Social snowball is a great app. I was having a difficult time managing the payouts of my affiliates but I got helped by of the support guys, Duaas. He made sure that my issue will be taken care of and will connect to the payment providers connected to my account. Thank you!

Using app

7 months

Total reviews

3

Average rating

5.0

5 / 5 Share

June 9, 2022

Just started using Social Snowball. Great so far! Awesome support team. Thanks to Duaas and Noah for the careful onboarding

Using app

27 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 19, 2022

Finally found an app which makes spreading word of mouth fun! Plus the support is amazing! Duaas walked me through everything to get completely setup. Highly recommend

Using app

3 months

Total reviews

5

Average rating

5.0