SparkLayer B2B & Wholesale
Shopify B2B and Wholesale App
Rating
4.9
feedback
222
chart
#932
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
29%
-
Less than a year
58%
-
More than a year
10%
Reviews Summary
The reviews for the SparkLayer B2B & Wholesale app are overwhelmingly positive, with users praising its functionality, ease of use, and excellent customer support. Many users highlight the app's ability to streamline B2B operations, provide customizable solutions, and offer a seamless onboarding process. The customer support team, including individuals like Ben, Daniel, Cameron, and Chris, receives high praise for being responsive, knowledgeable, and helpful in resolving issues quickly. Users appreciate the app's features for setting up B2B options, managing pricing, and integrating seamlessly with Shopify stores. However, there are a few negative reviews mentioning technical errors, delayed responses from customer support, and initial setup challenges.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 13, 2024
Great product and wonderful customer service!
Thank you for taking time to leave a review, we really appreciate it! We'll pass this onto our Support team :)
Nov. 12, 2024
I demo'd four or five alternatives before finally choosing SparkLayer. The features are amazing, the tech suport is among the best I have ever encountered and the onboarding is first class. I nornally dont bother writing reviews but feel I owe it to Cameron and the rest of the team as they are outstanding.
Thanks so much for taking the time to leave a review - we'll pass this onto Cameron, too!
Nov. 5, 2024
This app has brought a lot of value to our company. Not only helping us service our customers better but also helping our sales agents to promote our products and portal. And if that was not enough, the team and support is awesome. They've really helped us not only use the SparkLayer but to refine our business to best serve our customers.
Thank you for taking the time to leave such a great review - brilliant to hear you're enjoying using SparkLayer! :)
Oct. 30, 2024
Absolute worse B2B we have ever tried. We have had it for 2 years and I can not say it has been working well a single month. There are constant technical errors and we get emails every month from stockists not being able to order. We have lost so, so much on using this app - both on the app cost itself but also lost orders for customers being annoyed of the constant problems. Why we haven't changed in 2 years if we have been unsatisfied - our B2B has not been our priority as we have had focus on opening physical stores and was hoping that the app would have become better at the time we are able to focus on b2b again but unfortunately it is still as laggy as before. Can not recommend anyone this app. When we mentioned this to the customer support they always say they will come back with a compensation suggestion but that has never happened - they never come back with what they say they will get back on and we are done with this now. /BabyMocs
We’re really sorry to hear that you’ve not had a great experience with us, we’ve not had this type of feedback before and want to ensure it’s dealt with seriously. We’ve suggested a call a few times over the past year and are yet to hear back on this. If you’re open to discussing this further, we’d love the opportunity to correct any issues with you and work towards a solution together.
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