SparkLayer B2B & Wholesale
Shopify B2B and Wholesale App
Rating
4.9
feedback
233
chart
#944
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
1%
-
Less than a month
28%
-
Less than a year
58%
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More than a year
10%
Reviews Summary
The reviews for the SparkLayer B2B & Wholesale app are overwhelmingly positive, highlighting the excellent customer service, ease of setup, and valuable features for B2B operations. Users praise the quick response times from the support team, the helpfulness of the staff in customizing the app to meet specific needs, and the overall effectiveness of the app in streamlining B2B processes. Many reviewers mention that the app has significantly improved their ability to serve B2B customers and manage wholesale operations efficiently. However, there are a few negative reviews that mention technical errors, laggy performance, and difficulties in getting timely solutions to issues. Despite these challenges, the majority of users highly recommend SparkLayer for its functionality and support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 20, 2024
I have been so impressed with the responsiveness and support from the Sparklayer team. We have been a Sparklayer customer for over a year now. Dom is our Customer Success Manager and periodically checks in with us to make sure we are happy with our app experience. Recently we wanted to make several enhancements to our B2B site. Dom promptly setup a Zoom meeting so he could understand the request in detail and included Ben, a Support Engineer, who helped us understand our options and offered to execute these changes on our behalf. Our B2B site has been transformed for the better. Thank you to the Sparklayer team! Nate Founder - KOHV
Dec. 18, 2024
Fast and convenience support
Thank you, it's great to be working with you!
Dec. 16, 2024
Unbelievable App. We are a B2B business and to use Shopify Plus is a huge and extremely expensive step up from the lower plans, so when I found Spark Layer was purpose built for B2B businesses but at a fraction of the price of Shopify Plus, it was a no brainer. And it hasn't disappointed. Our customer's regularly tell us how much they love ordering products from our store compared to other stores. Also, their support is very good. If you have any suggestions or queries they are very quick to respond and genuinely care about what you are saying. Unbelievable app and company. Thanks for everything!
Wow, thanks for taking the time to leave such great feedback! We're so glad you're enjoying using SparkLayer and will pass this onto our team :)
Dec. 16, 2024
If you are looking to sell B2B or wholesale, Sparklayer is a must have. They gave us the ability to have a D2C & B2B all in one. Sparklayer integrates perfectly with your theme and looks the same. Their customer support is 2nd to none. They are amazing and very responsive. Best decision we made, was going with Sparklayer for our B2B sales.
This is great to hear, thanks so much for leaving feedback! We'll pass this onto our Support team :)
Dec. 11, 2024
Before looking at Sparklayer, I looked and tried many of the other wholesale / b2b apps on shopify. Sparklayer blew me away compared to them in terms of comprehensive features for b2b and ease of use. All the other apps were super ugly and hard to use. Sparklayer is robust and can handle so many different situations. Plus their support is pretty good (although I wish they had support that overlapped more with USA times zones) and their documentation is extensive. Downsides: sometimes there's technical bugs that require a developer or support, their support is on UK time, and its fairly expensive.
Thanks so much for taking the time to leave a review - it's great to hear you're enjoying using SparkLayer! We now have non-UK Support teams, so we can cover multiple timezones for our global customers :)
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