SparkLayer B2B & Wholesale
Shopify B2B and Wholesale App
Rating
4.9
feedback
222
chart
#932
All reviews
Rating Breakdown
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July 3, 2024
I don't think I've ever had so many issues with an app not functioning properly in my life. The fact that there is such a major time difference makes it impossible to get immediate help. So its always wait for a few hours, sometimes not quite as long...and then they come back with a fix that they haven't actually looked at the whole problem. So tired of this. I have this app on 2 stores because I didn't want to run a 3rd site, but now I am regretting that decision and will probably just pay for another site and cancel these both after paying someone many hours of work trying to get this to work properly.
We're sorry to hear you've not had a great experience using our app. We've recently hired new Support staff in different timezones and will work to resolve the issues you've faced quickly. We hope to get you up and running soon!
March 11, 2024
Currently not so satisfied with the app service. Our page suddenly disappeared where customers can sign up to view the B2B section. This page was thoroughly tested through so we know it existed.... The website goes online tomorrow so I open the chat, see the person typing and suddenly no response.
Thank you for your feedback and we're sorry if you're experienced issues with your registration form. Our team have been in contact to clarify the exact issue and we're on hand as soon as you're ready! We hope you're enjoying using SparkLayer and just let us know if we can help any further.
Dec. 17, 2022
The app is sooooo complicated. You have to upload pricing via a CSV file. Customer support only available mon-friday. I do not recommend!
We work hard to constantly improve our product, customer support, and feature-set and take onboard your feedback. On pricing specifically, our price upload system does offer great flexibility for merchants and there are plans in place to make this even easier to manage. We pride ourselves on our customer support, offering comprehensive onboarding and handholding during the setup process and would encourage this should you need any further assistance!
Dec. 11, 2022
Great application , probably the best out there right now. The problem is with their costumer service and support , very disrespectful , logging out in the middle of the conversation you had with them , replying after 4 days , some of my tickets were never replied and my problems have yet to be fixed - not the best experience .
We take feedback very seriously, we pride ourselves on our customer support and delivering a great experience for users of our app. We will investigate your points raised and ensure these are remedied.