SparkLayer B2B & Wholesale

The SparkLayer team are excellent! They have been incredibly responsive and have made the entire process of setting up our Shopify integration as streamlined and easy as possible. They’ve been extremely helpful with every question we’ve had along the way and are always quick to troubleshoot and resolve any issues we encounter. We couldn’t recommend the SparkLayer app or their team highly enough. The support has been fantastic from start to finish!

Incredible service and everything works, just as I needed.

So far, their support has been very quick and responsive, always available to our questions!

After initially having a wrestle to get SparkLayer set up, as a code illiterate person, I have to say the features and functionality are way ahead of any app we've used for b2b before. Support documentation and their team are friendly and helpful (Especially Ben). I'd recommend this app to anyone.

I've been a paying SparkLayer customer and rely on this app to onboard and process wholesale accounts. Yesterday, their system stopped allowing me to complete a new customer account setup, which is blocking a sizable order from a real customer ready to buy. SparkLayer acknowledged the issue, said they deployed a fix, and told me everything tested fine. It does not work. I have been attempting to reach their support team for over 4 hours and have received zero response. This is unacceptable for a paid B2B tool where downtime directly costs revenue. I will update this review if the situation is resolved promptly, but I cannot recommend this app to any merchant who depends on it for wholesale operations. UPDATE: Upgrading to 3 stars. After the initial review was posted, SparkLayer customer service and tech support finally jumped on the situation. They apologized, acknowledged and took responsibility for the issues, and finally resolved the problem by Saturday afternoon. The customer who had tried to complete their application last week wasn't able to get back to me for another two days, but they have since returned, and their account is now approved. I am still frustrated for the hours wasted and for the 5-day delay before we are able to bring in revenue from this new customer, but I am glad things are finally resolved. To the SparkLayer team, it should never take having to air dirty laundry in public to get the kind of support necessary to solve a tech issue. I'm sorry it became necessary to do so.

Great onboarding and support so far. Functionality can get as complicated or as simple as one needs

Only just started using this app but so far so good. Support is excellent.

Very good onboarding experience. They are super quick and support is very quick as well!

Delivers what is advertised and support is awesome!!

The onboarding team at Sparklayer was very helpful in getting our B2B sales integrated with Shopify.

So far, the app aligns well with what we need. We’re still testing it, but Clifford from their support team has been really helpful throughout the process.

The team at SparkLayer have been absolutely fantastic from day one. Anything we need they're quick to reply and are happy to get stuck in making changes. The level of support is second to none & the app works seamlessly with our Shopify site making our B2B experience smooth and friction free.

Building a B2B site is always a challenge and usually quite unique for each business. With SparkLayer the core functionality is solid, reliable and simply works (which is surprisingly uncommon). The customer support and response times are consistently good too, the team is knowledgeable and always willing to work with us to overcome challenges. SparkLayer have done a good job with delivering a trade experience on Shopify and we're excited to work with them to help improve over time.

The Sparklayer app allowed me to completely avoid moving to Shopify Plus! Saved me thousands of dollars. I needed to add wholesale and b2b pricing to my site but, traditionally, using Shopify Plus was the only way to do it. I'm so happy I found this app. Also, I wanted to do some customizations and the support team at SparkLayer got on a live video call with me AND ended up doing a number of custom coding requests for me, free of charge. They are fantastic! I've been using Shopify for over a decade and this is one of the better apps I've used. Highly recommend!

The best customer support I've ever experienced, hands down. Fast, knowledgeable, and genuinely invested in solving the problem rather than just closing the ticket. Rare to find these days, and worth every penny.

Great people to work with and a really nice piece of software. SparkLayer is easy to use, well thought out, and makes managing B2B customers much simpler. The team are helpful, responsive, and genuinely care about making the experience smooth.

Very knowledgeable and helpful team who provide excellent support throughout. They are friendly, responsive, and quick to answer any questions I have. The app is easy to use and straightforward to navigate, making the whole process smooth and efficient. I would highly recommend their services to anyone looking for a professional and reliable experience.