Ultimate Special Offers
USO: Discounts & Promotions - Shopify App
Rating
4.6
feedback
667
chart
#701
All reviews
Rating Breakdown
Sept. 14, 2021
It's almost perfect - the upsell/cross-sell bits are great. The gift with purchase could be so much better though - it's very slow to load on the basket page and would be even better if it could be automatically added to the basket. I did speak to their support team about this and was given a generic response about improving site speed using tools like Google Page Speed.
Thanks for the feedback about the gift offer. I've shared it with my product team, we really appreciate it! - Emily, Support Lead
Sept. 6, 2021
Customer Support is excellent. I had a few issues setting everything up but they replied quickly and with screenshots to show me exactly what to do to get the offers working how I wanted. Any bugs found were sent to a developer and fixed as well. Amazing service. App interface is easy to use and customizeable. I currently use a bundle offer with a gift (shown to help advertise XX amount till you get free shipping).
Hello, Rosie here from the Success Team :) We're so glad we were able to get you up and running with Ultimate Special Offers. Thank you so much for your kind words!
Sept. 3, 2021
I had some conflict with my previous discount app but Special Offers team fixed the issue fast. Now I've very powerful discount app compared to previous one. After trying many apps, Ultimate Special Offers seems to be the most versatile discount app here in app store and allows to make multiple discount types at the same time. You can see the app in action https://www.pandoras.fi
We're so glad to hear you love Ultimate Special Offers for your store, and love its versatility! Our customer support team works really hard to ensure any issues are fixed quickly so you can get on with your Business. Thanks for the feedback! -Rosie from the Success Team
Feb. 16, 2022
This is a great app that meets a lot of my needs. The support team is very friendly and helpful, sorted out an issue quickly.
Thanks for the kind words! - Emily, Support Lead
Aug. 31, 2021
Had some issues that took a bit of time to resolve (conflicts with certain functionality between the app and our store) - otherwise I would have rated this 5 Stars. James, Patrick and Kay were very patient and helpful. The issues were resolved and the app functions as intended.
Happy to hear things have been resolved! Appreciate you taking the time to leave a review :) - Emily, Support Lead
Aug. 27, 2021
We have been using Ultimate Special Offers for a while now. We had a few issues to start with as the Theme needed some updates for the App to work perfectly. Although, we had a tricky start the support from the USO team (particularly Patrick) was absolutely brilliant that something we couldn't fault, hence a 5 Star rating for this App. App gives a lots of flexibility with the kind of products we have on offer. Highly recommended.
Thank you so much for the kind words! So glad to hear everything is working well for you :) - Emily, Support Lead
Aug. 27, 2021
Very great support and it helps me to better set my promotion! The customer support is helpful to answer all my queries.
So glad we could help! - Emily, Support Lead
Aug. 24, 2021
I first reached out to Ultimate Special Offers support team to embed a free gift for abandoned customers. Rob, a representative from the support team assisted me more than I've expected. He responded in a timely manner offering help beyond what I needed. His advice, thoughts and feedback truly benefited me and my online website. Thank you Rob, you're the best!!
Rob truly is the best! Thanks for the kind words :) - Emily, Support Lead
Aug. 21, 2021
I needed a bit of customer support to get it running smoothly. Rob was terrific and helped resolve the issues. App is running great and is already producing results!
That's awesome that the app is already producing results for you!! Thanks for the positive review :) - Liz, Marketing
Aug. 12, 2021
Gran soporte y aplicación, me ayudó a resolver el problema de la oferta en el carrito de mi tienda, los recomiendo ..
¡Gracias por sus amables palabras! - Emily, Support Lead
Aug. 10, 2021
Been using this app for almost 18 months. At times, we made good use of this app and it really turned out to be a game changer. Everything about this app is great and we do enjoy using it for our business. Given the dyanamics of the changing businesses, I think more could be done with this app in terms of customization and integration with store and other apps. But, Great potential, wonderful offerings and amazing support from the team :-)
I'm so glad to hear it's been working for you so far. I really appreciate the feedback too, we have lots of exciting updates in store so stay tuned! - Emily, Support Lead
Aug. 9, 2021
I only used the free trial version but this app was exactly what we needed. After trying many apps, this was the only one that would do the 3 for a set price offer that we were trying to run on our site. There were no glitches or issues and the discount was applied as required.
Thank you so much for your kind words! Glad to hear you had a good experience :) - Emily, Support Lead
Aug. 7, 2021
App does not work with my Theme even though my Theme is a Pixel Union Theme and was marked as "Compatible:" in the Shopify App store. App does not work with a slide out cart but nobody from Pixel Union can help with this situation. I was directed to use an expert from Storetasker at an additional expensive cost. I am paying for an App that I have not been able to use. Service & response is very slow. I hope the App works with the adjustments to my cart. The App does look good so I am hopeful.
I'm sorry to hear you're having trouble! We do have a solution for you and have emailed you the options. Please check your inbox and get back to us ASAP. Hope to hear from you!
Aug. 3, 2021
The discount feature is not integrating properly. It doesnt show in my cart drawer. I asked for assistance but they they keep throwing random ans and no help. Very bad service. plan to uninstall if there is no help today also.
Hi there! We are so sorry to hear about your experience with Ultimate Special Offers. We have our team actively fixing this and properly integrating the app with your theme. Thank you so much for your patience while we look into this!
July 24, 2021
Great support and app, helped me solve the problem of the offer in my store cart, I recommend them..
Thanks for taking the time to submit this review and share your experience! I’m glad to hear our support team were able to get you up and running. - Will, Head of Development
July 22, 2021
This is by far the best deals app around, I've tried a number of them and nobody has near as many options for the types of deals ie discounts, gifts, upsells, cross sells, bogos. I also like how they include banners above the collections and/or products that have deals running. It's a shame shopify a dedicated ecom platform doesn't support the most basic ecom functionality of running a sale but fortunately we have ultimate special offers. Most recently I reached out to them with a fairly complicated requet and they were more than happy to accomodate. WOuld highly recommend this app!
Wow, thanks so much for sharing your review and for using our app! ❤️ It's great to hear that after trying numerous deals & promotions apps, you found Ultimate Special Offers the best. Our team has worked hard to include many different types of deals and ways of visually promoting them. We're so happy that this has helped your business and our Support team was able to assist you as well! -Danny, CEO
July 22, 2021
excellent support with this app which is wonderful for many discounts plus all the other offers you can apply to your online website
Glad to hear you find the app's offers helpful! We appreciate the positive review :) - Liz, Marketing
July 21, 2021
Very poor after-sale service, didn't help me solve the problem, no one responded to the email. Definitely not recommended for installation
Hi there! We have sent you a few responses, most recently with an update about your issue. Please check your inbox and respond to us ASAP! Thank you :)
July 16, 2021
The app is great but the customer support is even better. We had an issue and they were quick to reply and fixed it for us. They also explained what was causing it. I'd definitely recommend using this app.
Thanks so much for this review! We're so glad you like the app and that our support team was able to help you out :) - Liz, Marketing
July 13, 2021
I have met some problem and they are very patient to help! That very good for me, i will keep using it.
Thank you for your review, Perri! We're so happy you enjoy the app and our support ☺️ - Rosie, Merchant Success