All reviews

Rating Breakdown

  • 5
    80% (528 ratings)
  • 4
    8% (55 ratings)
  • 3
    1% (9 ratings)
  • 2
    2% (14 ratings)
  • 1
    8% (55 ratings)
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5 / 5 Share

Aug. 27, 2021

Very great support and it helps me to better set my promotion! The customer support is helpful to answer all my queries.

Using app

Over 2 years

Total reviews

7

Average rating

4.6

Developer Reply

So glad we could help! - Emily, Support Lead

5 / 5 Share

Aug. 24, 2021

I first reached out to Ultimate Special Offers support team to embed a free gift for abandoned customers. Rob, a representative from the support team assisted me more than I've expected. He responded in a timely manner offering help beyond what I needed. His advice, thoughts and feedback truly benefited me and my online website. Thank you Rob, you're the best!!

Using app

8 months

Total reviews

5

Average rating

4.8

Developer Reply

Rob truly is the best! Thanks for the kind words :) - Emily, Support Lead

5 / 5 Share

Aug. 21, 2021

I needed a bit of customer support to get it running smoothly. Rob was terrific and helped resolve the issues. App is running great and is already producing results!

Using app

27 days

Total reviews

3

Average rating

5.0

Developer Reply

That's awesome that the app is already producing results for you!! Thanks for the positive review :) - Liz, Marketing

5 / 5 Share

Aug. 12, 2021

Gran soporte y aplicación, me ayudó a resolver el problema de la oferta en el carrito de mi tienda, los recomiendo ..

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

¡Gracias por sus amables palabras! - Emily, Support Lead

4 / 5 Share

Aug. 10, 2021

Been using this app for almost 18 months. At times, we made good use of this app and it really turned out to be a game changer. Everything about this app is great and we do enjoy using it for our business. Given the dyanamics of the changing businesses, I think more could be done with this app in terms of customization and integration with store and other apps. But, Great potential, wonderful offerings and amazing support from the team :-)

Store

AMSUM

Using app

Over 2 years

Total reviews

7

Average rating

4.7

Developer Reply

I'm so glad to hear it's been working for you so far. I really appreciate the feedback too, we have lots of exciting updates in store so stay tuned! - Emily, Support Lead

4 / 5 Share

Aug. 9, 2021

I only used the free trial version but this app was exactly what we needed. After trying many apps, this was the only one that would do the 3 for a set price offer that we were trying to run on our site. There were no glitches or issues and the discount was applied as required.

Using app

5 months

Total reviews

2

Average rating

4.5

Developer Reply

Thank you so much for your kind words! Glad to hear you had a good experience :) - Emily, Support Lead

1 / 5 Share

Aug. 7, 2021

App does not work with my Theme even though my Theme is a Pixel Union Theme and was marked as "Compatible:" in the Shopify App store. App does not work with a slide out cart but nobody from Pixel Union can help with this situation. I was directed to use an expert from Storetasker at an additional expensive cost. I am paying for an App that I have not been able to use. Service & response is very slow. I hope the App works with the adjustments to my cart. The App does look good so I am hopeful.

Using app

8 months

Total reviews

5

Average rating

3.4

Developer Reply

I'm sorry to hear you're having trouble! We do have a solution for you and have emailed you the options. Please check your inbox and get back to us ASAP. Hope to hear from you!

1 / 5 Share

Aug. 3, 2021

The discount feature is not integrating properly. It doesnt show in my cart drawer. I asked for assistance but they they keep throwing random ans and no help. Very bad service. plan to uninstall if there is no help today also.

Store

Belora

Using app

9 days

Total reviews

9

Average rating

1.9

Developer Reply

Hi there! We are so sorry to hear about your experience with Ultimate Special Offers. We have our team actively fixing this and properly integrating the app with your theme. Thank you so much for your patience while we look into this!

5 / 5 Share

July 24, 2021

Great support and app, helped me solve the problem of the offer in my store cart, I recommend them..

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for taking the time to submit this review and share your experience! I’m glad to hear our support team were able to get you up and running. - Will, Head of Development

5 / 5 Share

July 22, 2021

This is by far the best deals app around, I've tried a number of them and nobody has near as many options for the types of deals ie discounts, gifts, upsells, cross sells, bogos. I also like how they include banners above the collections and/or products that have deals running. It's a shame shopify a dedicated ecom platform doesn't support the most basic ecom functionality of running a sale but fortunately we have ultimate special offers. Most recently I reached out to them with a fairly complicated requet and they were more than happy to accomodate. WOuld highly recommend this app!

Using app

About 5 years

Total reviews

6

Average rating

3.7

Developer Reply

Wow, thanks so much for sharing your review and for using our app! ❤️ It's great to hear that after trying numerous deals & promotions apps, you found Ultimate Special Offers the best. Our team has worked hard to include many different types of deals and ways of visually promoting them. We're so happy that this has helped your business and our Support team was able to assist you as well! -Danny, CEO

5 / 5 Share

July 22, 2021

excellent support with this app which is wonderful for many discounts plus all the other offers you can apply to your online website

Using app

11 months

Total reviews

6

Average rating

5.0

Developer Reply

Glad to hear you find the app's offers helpful! We appreciate the positive review :) - Liz, Marketing

1 / 5 Share

July 21, 2021

Very poor after-sale service, didn't help me solve the problem, no one responded to the email. Definitely not recommended for installation

Using app

About 1 month

Total reviews

7

Average rating

3.9

Developer Reply

Hi there! We have sent you a few responses, most recently with an update about your issue. Please check your inbox and respond to us ASAP! Thank you :)

5 / 5 Share

July 16, 2021

The app is great but the customer support is even better. We had an issue and they were quick to reply and fixed it for us. They also explained what was causing it. I'd definitely recommend using this app.

Using app

Over 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for this review! We're so glad you like the app and that our support team was able to help you out :) - Liz, Marketing

5 / 5 Share

July 13, 2021

I have met some problem and they are very patient to help! That very good for me, i will keep using it.

Using app

21 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review, Perri! We're so happy you enjoy the app and our support ☺️ - Rosie, Merchant Success

5 / 5 Share

July 9, 2021

Great support and app, helped me solve the problem of the offer in my store cart, I recommend them..

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! Glad to hear everything is going well so far 🙂 - Emily, Support Lead

5 / 5 Share

July 8, 2021

This app is already making a big difference to my profit margins. Definitely recommend for such a low price!

Using app

4 months

Total reviews

2

Average rating

4.5

Developer Reply

Hello, I'm Kyle the Director of Operations for Pixel Union. Thank you so much for choosing Ultimate Special Offers. We are really happy to see it helping your store. We built it for merchants just like you! 🎉

5 / 5 Share

July 7, 2021

Excellent attention from Rob and the entire team of developers who helped me solve some problems I had with the store code. Recommended.

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your kind words, you made our day! Glad to see we could get your mobile storefront code integrated there. Happy selling, Kate, Merchant Success Lead

5 / 5 Share

June 21, 2021

Excellent customer service, they have helped me with all my stores, I recommend them with my eyes closed.

Store

Oferfy

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

June 21, 2021

I'm running a store in Japan and needed to translate it into Japanese. I asked for support and they made the change in less than 24hrs. The app does help me increase the sale a lot !!

Using app

12 months

Total reviews

2

Average rating

5.0

1 / 5 Share

June 16, 2021

This app is very inconsistent and has lots of loopholes that allows customers to receive a much deeper discount than intended, in some instances customers were able to receive 100% discount. In other instances, customer will not receive any discounts at all leading to countless abandoned carts and which results in thousands of dollars in wasted marketing expense because of the advertised incentives are not delivered The support team suggested for us to disable all of the checkout shortcuts and despite following all their instructions, we're still having all sorts of Inconsistent results. This is been going on since 2018. It's time to move on and find a reliable solution that actually works.

Using app

Over 3 years

Total reviews

4

Average rating

3.3

Developer Reply

I'm sorry to hear you're experiencing trouble! There aren't "loopholes" that cause 100% discounts in the app, this issue must be relating to a conflict of some kind. I have followed up with you via email to resolve this, please check your inbox and respond ASAP! Thank you :)