All reviews

Rating Breakdown

  • 5
    80% (528 ratings)
  • 4
    8% (55 ratings)
  • 3
    1% (9 ratings)
  • 2
    2% (14 ratings)
  • 1
    8% (55 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 3, 2021

I use this app to help with monthly promos and love it! I had some coding issues with the app and the team was very quick and helpful with resolving the issue. Would highly recommend! I feel like I have a team of IT with this company which helps me as a small business owner.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Oh I am so glad to hear this! We are definitely here to help you :) Thank you for the review! - Emily, Support Lead

5 / 5 Share

Nov. 1, 2021

The Ultimate Special Offer service team is brilliant. They helped me code a custom bundle for my French market. I highly recommend this product as the service team is profesionnal and very nice. Thank you James !

Using app

About 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Super happy to hear this! Thanks so much for sharing :) - Emily, Support Lead

5 / 5 Share

Oct. 28, 2021

This app has a ton of awesome features to really customize offers to customers, not only is the app great but the customer service team is so fast to respond and fix any issues that I might have. 10/10 recommend!

Using app

About 4 years

Total reviews

5

Average rating

5.0

Developer Reply

Thanks so much for sharing your review and for using Ultimate Special Offers! We're thrilled about your 10/10 recommendation 👍 I'll pass on your kudos to the support team! ~Jamie, Designer

5 / 5 Share

Oct. 28, 2021

I love this app! It's really easy to install and navigate - even for the regular user like me. Using the cross sell option I had a conversion rate of 88%! Also a post sale offer of around 11%. It looks professional on my site, I can change the colours to match my theme. It's so easy to go in and change offers on a regular basis. Thank you USO!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the kind words! Happy to hear your experience has been great so far :) - Emily, Support Lead

5 / 5 Share

Oct. 27, 2021

Amazing support! I'm using the app for their multiple gifts to choose from and my theme was having an issue...they fixed the issue before my developer even responded. Now that it is fixed, working seamlessly.

Using app

7 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for sharing this positive experience. We appreciate it! - Emily, Support Lead

5 / 5 Share

Oct. 27, 2021

Very prompt and responsive customer support/dev team. Lots of offer options and display options. Very easy to use and setup.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Glad to hear your experience has been so positive! - Emily, Support Lead

5 / 5 Share

Oct. 27, 2021

I used for gifts in my store and it works perfectly, also their support was amazing. Really good experience

Using app

8 days

Total reviews

1

Average rating

5.0

Developer Reply

Happy to hear this. Thanks for the review! - Emily, Support Lead

5 / 5 Share

Oct. 26, 2021

We used this app to upsell accessories and also to incentivize customers to purchase extra products at a discount. The conversion and sales have been phenomenal since we started using this app. We didn't have anything like this before so we were definitely missing out on sales.

Store

REFYNE

Using app

11 months

Total reviews

2

Average rating

5.0

Developer Reply

I'm so glad to hear Ultimate Special Offers has been so successful for you. Thank you for sharing! - Emily, Support Lead

5 / 5 Share

Oct. 22, 2021

This app is going to allow us to do a myriad of different offers both online AND in store which is huge for us! The versatility is great and the service has been phenomenal too! So happy to have found this!

Using app

About 1 month

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for the kind words! - Emily, Support Lead

5 / 5 Share

Oct. 8, 2021

Great support service! Even when the app does not have some specific features we would like to have (such as the option to give to the customer only one gift at a time when you want to have different gifts available to choose at the same time), the support has always been very kind with us and solved any issue or personalization request.

Using app

About 1 month

Total reviews

4

Average rating

4.8

Developer Reply

I am happy to hear you had a good experience! Glad my team could help :) - Emily, Support Lead

5 / 5 Share

Sept. 30, 2021

Great App and wonderful support team. Had an issue while I was trying to create an offer, approached the support team, and got it resolved. Would definitely recommend it. Good Luck

Using app

2 months

Total reviews

13

Average rating

5.0

Developer Reply

Thanks for the review! Glad we could help :) - Emily, Support Lead

2 / 5 Share

Sept. 24, 2021

It's OK, but very tricky to get working correctly. The various appearance options to promote the special offer are confusing and usually don't work well without a lot of trial and error. (we have never got the banner to appear in product images). The pop-up appearing in the checkout is so slow, that most customers click on before it even appears. It has potential but seems buggy and the user interface is poorly thought out and confusing. Support is also slow and responses are normally next day if you are lucky.

Using app

Over 1 year

Total reviews

17

Average rating

4.2

Developer Reply

Hi there! It looks like our app was conflicting with some of your theme settings. We've manually placed the app now and the issue has been resolved! Please check your inbox and respond ASAP :) - Emily, Support Lead

5 / 5 Share

Sept. 21, 2021

During the process of building a site for a Fortune 500 company, we studied 30+ apps related to promotion campaign management. Our ideal app should support the following patterns of promotion campaign. (1) buy A with discount type. (2) buy A and B with discount type. (3) buy quantity A with discount type. (4) buy A over amount with discount type. (5) buy A, get C with discount type. (6) buy A, get C with discount type in next purchase. Ultimate Special Offers came out at the top of the list for several reasons. (a) User interface compatible in style with Shopify native user interface. (b) Able to support most of our target campaign management patterns. (c) Speedy support from the team led by Rob. The support team helped to identify incompatibility with another app and rectify the situation to allow us to proceed with the testing of USO. All in all, it has been a pleasant experience working with the USO team.

Store

HSHK

Using app

25 days

Total reviews

5

Average rating

5.0

Developer Reply

I am *SO* happy to hear this! It's great to hear such positive feedback. Thanks! - Emily, Support Lead

1 / 5 Share

Sept. 16, 2021

We cant use it because the support team its ineficient. Plase can you contact us as soon as possible because its really importat for this company setting our offers

Using app

7 months

Total reviews

1

Average rating

1.0

Developer Reply

Hello! It looks like we've sent you a few replies, and we're waiting to hear back from you now. :) Please have a look in your inbox and respond ASAP. Looking forward to hearing from you! - Emily, Support Lead

4 / 5 Share

Sept. 14, 2021

It's almost perfect - the upsell/cross-sell bits are great. The gift with purchase could be so much better though - it's very slow to load on the basket page and would be even better if it could be automatically added to the basket. I did speak to their support team about this and was given a generic response about improving site speed using tools like Google Page Speed.

Using app

Over 1 year

Total reviews

3

Average rating

3.7

Developer Reply

Thanks for the feedback about the gift offer. I've shared it with my product team, we really appreciate it! - Emily, Support Lead

5 / 5 Share

Sept. 6, 2021

Customer Support is excellent. I had a few issues setting everything up but they replied quickly and with screenshots to show me exactly what to do to get the offers working how I wanted. Any bugs found were sent to a developer and fixed as well. Amazing service. App interface is easy to use and customizeable. I currently use a bundle offer with a gift (shown to help advertise XX amount till you get free shipping).

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Hello, Rosie here from the Success Team :) We're so glad we were able to get you up and running with Ultimate Special Offers. Thank you so much for your kind words!

5 / 5 Share

Sept. 3, 2021

I had some conflict with my previous discount app but Special Offers team fixed the issue fast. Now I've very powerful discount app compared to previous one. After trying many apps, Ultimate Special Offers seems to be the most versatile discount app here in app store and allows to make multiple discount types at the same time. You can see the app in action https://www.pandoras.fi

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

We're so glad to hear you love Ultimate Special Offers for your store, and love its versatility! Our customer support team works really hard to ensure any issues are fixed quickly so you can get on with your Business. Thanks for the feedback! -Rosie from the Success Team

5 / 5 Share

Feb. 16, 2022

This is a great app that meets a lot of my needs. The support team is very friendly and helpful, sorted out an issue quickly.

Using app

Over 2 years

Total reviews

6

Average rating

5.0

Developer Reply

Thanks for the kind words! - Emily, Support Lead

4 / 5 Share

Aug. 31, 2021

Had some issues that took a bit of time to resolve (conflicts with certain functionality between the app and our store) - otherwise I would have rated this 5 Stars. James, Patrick and Kay were very patient and helpful. The issues were resolved and the app functions as intended.

Using app

Over 1 year

Total reviews

2

Average rating

4.5

Developer Reply

Happy to hear things have been resolved! Appreciate you taking the time to leave a review :) - Emily, Support Lead

5 / 5 Share

Aug. 27, 2021

We have been using Ultimate Special Offers for a while now. We had a few issues to start with as the Theme needed some updates for the App to work perfectly. Although, we had a tricky start the support from the USO team (particularly Patrick) was absolutely brilliant that something we couldn't fault, hence a 5 Star rating for this App. App gives a lots of flexibility with the kind of products we have on offer. Highly recommended.

Using app

About 1 year

Total reviews

6

Average rating

4.7

Developer Reply

Thank you so much for the kind words! So glad to hear everything is working well for you :) - Emily, Support Lead