Ultimate Special Offers
USO: Discounts & Promotions - Shopify App
Rating
4.6
feedback
667
chart
#701
All reviews
Rating Breakdown
Jan. 25, 2022
I have been using this app for sometime now and it has helped us grow while increasing business. It is incredibility versatile and can be used in so many ways and easy to use. But I must add, more importantly, the support has been ABSOLUTELY SUPERB throughout whenever I have needed assistance to make sure everything work smoothly. While everyone has been great, may I mention ROB has been brilliant in coming back to me and helping me make adjustments when I changed my template. Many Thanks again, Alex Italian food Traders
WOW, thank you for this amazing review!! I'm so glad to hear you had such an excellent experience! - Emily, Support Lead
Jan. 19, 2022
Great app, great customer service! They reach out to you very fast, responsive and helpful. Highly recommend.
Thanks so much for sharing! - Emily, Support Lead
Jan. 14, 2022
Muy bersatil y buen soporte al cliente, aunque no puedes tener ofertas con precio fijo si usas multi divisa
¡Gracias por la reseña! - Emily, Support Lead
Dec. 27, 2021
Great app, great customer service! They reach out to you very fast, responsive and helpful. Thank you.
So glad to hear this :) We're happy to help! - Emily, Support Lead
Dec. 24, 2021
My developers were consistently responsive to my unique needs; they give very helpful feedback and even included screenshots and helpful details to guide me through every challenge I needed. This quality customer service makes this app a keeper!
Thanks so much for the kind words! - Emily, Support Lead
Dec. 16, 2021
This app is so wonderful! It's easy to use and customize to your theme. We've been using it for awhile now and have had really great results (increased aov in particular!). I highly recommend trying it out.
Thanks so much for your review! I'm glad to hear you had such a great experience :) - Emily, Support Lead
Dec. 13, 2021
A very versatile app, allowing you to create all kind of discounts you'd like for your store! I can't think of a better app to use because it allows me to apply any conditions I want for my customers. My favorite part, however, is the customer support - AMAZING customer support who are always there to help: They never left a question unanswered and I know I can rely on them, which is something I never experienced in any app/platform before. Sometimes it may take working your way around Shopify's default discount system to get exactly what you want, for me Paige from customer support has always made this possible (Thank you so much Paige!).
WOW this is such a nice review, thank you so much for your kind words! I'm so happy to hear this! - Emily, Support Lead
Dec. 8, 2021
The app is great for increasing your average order value and has great support. I was faced with a particular issue within the app, submitted a support ticket and they solved the issue in a short amount of time. Recommend.
Really happy to hear this, glad we could help! - Emily, Support Lead
Dec. 7, 2021
Customer Service (James this time) is really quick and helpful. The app is easy to use and we can find a solution to any challenge that might arise. Only downside is using a Shopify Code and USO at the same time.
Thank you so much for this review! We are a bit bound by Shopify limitations when it comes to combining discount codes, but I really appreciate this feedback and will be passing it along to my team. - Emily, Support Lead
Dec. 4, 2021
The app damaged my theme and there's no customer service. end up paying for a developer to fix the code. DO NOT USE
It looks like we didn't receive an email from you about this damaged theme, so I've sent you a new email to address your concerns. Please reply to me ASAP so we can sort this out together! - Emily, Support Lead
Dec. 4, 2021
Why would someone use this app? JUST CHECK THE REVIEWS! Terrible support, no live chat, the app wont stick together discounts and will work partially.
Hi there, I'm sorry to hear you're having trouble getting in touch with us. I don't see any messages from you in our system, so I've sent you a fresh email to connect with you - please check your spam and reply ASAP. - Emily, Support Lead
Dec. 3, 2021
STAY AWAY FROM!!!!! Multiple discounts wont work together, and they will bait you with the $9 but charges you so much more hidden charges!! DO NOT USE
Dec. 5, 2021
The App works great and I enjoy the features and ability to offer many discounts at once, and the support is amazing, but for me it ends up costing ALOT as you pay $1 every time someone takes up an offer. Can't find another app which does all of these offers are once though, but I'm just not sure paying hundreds of dollars a month is worth it?
Hi there! Our billing is a usage-based pricing model. This means that you’re only paying for the orders using discounts from our app. So while it can be higher in the busier months, you’re never paying for something you don’t use. For context, we did an analysis of all our users and what they were paying with our previous subscription model, and found that the majority of merchants were paying more on months they had slower sales, like January. We wanted to change to a model that had the merchant’s best interest in mind. I have sent you an email to chat more in depth about this. I appreciate your feedback! - Emily, Support Lead
Dec. 1, 2021
We've been using this Ultimate Special Offers for some years now and have not encountered any problems yet. It is perfect for providing special offers to your customers and truly helps deliver more revenue for your store. Moreover, their support team is great and very responsive! Highly recommend. Special thanks to Rob (Pixel Union)
So happy to hear your positive experience! Thanks for sharing! - Emily, Support Lead
Nov. 25, 2021
Great and responsive support team, really appreciate their prompt response when there is a bug, special thanks to Kay from Pixel Union.
So happy to hear this, I'm glad we were able to get everything sorted out for you. Will be passing this feedback along to Kay, thank you! - Emily, Support Lead
Nov. 23, 2021
very happy. great app. like the new changes/features that have been added over the years like different USO sale/discount types.
Thanks so much for your review! - Emily, Support Lead
Nov. 23, 2021
I needed help setting up my offer and they responded the same day with great information and a solution for my question. 10/10 recommend :)
Very glad we could help!! Hope you have a great BFCM :) - Emily, Support Lead
Nov. 23, 2021
Kay as been awesome through this whole experience trying to get my deals setup correctly for black friday. She has been there every step of the way had no issues with helping me when I had issues with the app. Awesome customer service and the app is great also
Thank you so much for this review! - Emily, Support Lead
Nov. 23, 2021
From all the apps I've used for promotions this has been BY FAR the most user-friendly and effective. Kay from customer service helped us in no time to have it all set for our site. Highly recommend you try this app for your store!.
I'm so happy to hear this, and will definitely pass this feedback on to Kay! Glad we could help :) - Emily, Support Lead
Nov. 22, 2021
I've had this installed for a couple of years and it works great. If I have any problems, the support team gets back to me instantly and fixes the issue ASAP. This reassurance alone is worth the cost.
Thank you for the feedback about our support team! I'm happy to hear this :) - Emily, Support Lead