All reviews

Rating Breakdown

  • 5
    80% (528 ratings)
  • 4
    8% (55 ratings)
  • 3
    1% (9 ratings)
  • 2
    2% (14 ratings)
  • 1
    8% (55 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 8, 2022

I launched my site only a week ago but suddenly found an issue with the app. I submitted an urgent request for support and Rob assisted within a couple of hours and fixed the issue (which was to do with the Shopify theme not being set up properly). Very happy for such responsive service, given they are in Canada and I am in the UK. I would definitely recommend Ultimate Special Offers.

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for this review! I will pass the feedback along to Rob :) - Emily, Support Lead

5 / 5 Share

March 24, 2022

So far the app is working great and helps with our promotions and sales. The support is also very helpful and promptly solved a slight issue we had.

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

I'm happy to hear the app is working so well for you! - Emily, Support Lead

5 / 5 Share

March 18, 2022

very good app for discounting. I was having issue, and the developer resolved it quickly. Great experience!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

I'm glad to hear you had such a positive experience! Thanks for sharing :) - Emily, Support Lead

5 / 5 Share

March 17, 2022

This app has many special offers we can use to promo our products. It is very convenient for us to improve our conversion rate. And the customer service is very kind. Have many patients to help us solve the problem.

Using app

7 months

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for your review! - Emily, Support Lead

3 / 5 Share

March 17, 2022

Easy to use app, however, does NOT work with Smile.io. Able to stack Smile.io coupon codes, but USO does not change coupon from Issued to Used. The customer sees used coupons from the launcher as still active, but they are disabled. Didn't realize the issue was coming from USO after giving Smile.io a headache trying to figure out why. I've wasted a ton of money trying to make it right with customers. I hope they fix the issue in the future.

Using app

11 months

Total reviews

2

Average rating

4.0

Developer Reply

Hi! I'm so sorry to hear you're experiencing trouble with the app and its compatibility with another app. I've sent you an email just now, looking forward to hearing from you! - Emily, Support Lead

5 / 5 Share

March 11, 2022

I haven't been able to use the app yet because I had a few issues with theme-coding since I was using another similar app, however, the customer service is absolutely fantastic. I wrote them and a very kind guy named Jack helped me all the way through and helped me identify the issue. Absolutely recommend.

Using app

8 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for sharing this review!! I'm glad to hear you had such a good experience with Jack :) - Emily, Support Lead

4 / 5 Share

March 3, 2022

REALLY great service - quick + they got to the bottom of our issue. Rarely do reviews but after they fixed our issue - felt looked after by a real person which isn't always the case with an app you sign up for.

Using app

About 4 years

Total reviews

2

Average rating

4.5

Developer Reply

I really appreciate you taking the time to leave a review!! Thanks :) - Emily, Support Lead

4 / 5 Share

Feb. 24, 2022

Overall, the app is good. Support is super responsive. There are a few shortfalls that cause our company not to be able to operate optimally and one might need to consider. 1. When giving away a free product with the order, the free product can not simply be added to the cart automatically. The shopper needs to see a popup in the shopping cart/checkout where they need to click add to cart or a skip button. It looks sort of like an add, so I might think as a shopper just to close that window. In addition, that popup does not always show up. The developer recognizes this problem and has no way around either issue. I no longer offer free products with orders, because I received too many emails and phone calls from customers that complained that they didn't get the free gift with the order which is because of these issues. 2. You can not use this product together with one time coupons from Shopify. Sometimes, we like to compensate customers for order issues with a one time coupon. Also, we like to reward customers for some task that perform with a one time coupon and we will not be able to do this with this product. Other than these 2 issues, the product has worked well.

Using app

Almost 2 years

Total reviews

20

Average rating

3.3

Developer Reply

Thanks so much for this review! I really appreciate you taking the time to share this feedback. I will be discussing it internally with our product team. -Emily, Support Lead

5 / 5 Share

Feb. 10, 2022

not bad. the app does what it advertises. so far, it's been easy to set up, operates accordingly, versatile in the discounts you can create. The app is designed well, very logically which makes it easy to use. I have no complaints thus far. To the developers: Great job!!! Oh, the price is reasonable.....big plus...

Using app

4 months

Total reviews

15

Average rating

4.7

Developer Reply

Thanks for sharing these kind words! - Emily, Support Lead

5 / 5 Share

Feb. 10, 2022

Very helpful app and an excellent support team! The team was able to help me immediately and implement my wishes!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

I'm really happy to hear this. Glad you had such a positive experience! - Emily, Support Lead

5 / 5 Share

Feb. 8, 2022

Highly recommend, fully 24/7 technical support ! I was facing some problems of setting up, the support team figure out for me immediately.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the review! - Emily, Support Lead

5 / 5 Share

Feb. 4, 2022

Excellent program for providing promotional offers in various ways. We extensively use this program to provide incentives and give additional value to our customers beyond a simple discount.

Using app

Over 5 years

Total reviews

6

Average rating

5.0

Developer Reply

I'm glad to hear you've had such a great experience, thanks for sharing! - Emily, Support Lead

5 / 5 Share

Feb. 3, 2022

Great app, does have a few let downs mostly due to limitations with Shopify coding. But fabulous support that has overcome 99% of our questions and custom coding!

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for your review! Happy to hear my team was able to help :) - Emily, Support Lead

5 / 5 Share

Jan. 26, 2022

L'app funziona bene, facilmente configurabile. Sarebbe bello se lo sconto venisse applicato direttamente nel carrello e non solo nella fase di pagamento.

Using app

About 2 years

Total reviews

9

Average rating

5.0

Developer Reply

Grazie per aver condiviso! - Emily, Support Lead

5 / 5 Share

Jan. 25, 2022

I have been using this app for sometime now and it has helped us grow while increasing business. It is incredibility versatile and can be used in so many ways and easy to use. But I must add, more importantly, the support has been ABSOLUTELY SUPERB throughout whenever I have needed assistance to make sure everything work smoothly. While everyone has been great, may I mention ROB has been brilliant in coming back to me and helping me make adjustments when I changed my template. Many Thanks again, Alex Italian food Traders

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

WOW, thank you for this amazing review!! I'm so glad to hear you had such an excellent experience! - Emily, Support Lead

5 / 5 Share

Jan. 19, 2022

Great app, great customer service! They reach out to you very fast, responsive and helpful. Highly recommend.

Using app

10 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for sharing! - Emily, Support Lead

4 / 5 Share

Jan. 14, 2022

Muy bersatil y buen soporte al cliente, aunque no puedes tener ofertas con precio fijo si usas multi divisa

Store

Vershar

Using app

2 months

Total reviews

1

Average rating

4.0

Developer Reply

¡Gracias por la reseña! - Emily, Support Lead

5 / 5 Share

Dec. 27, 2021

Great app, great customer service! They reach out to you very fast, responsive and helpful. Thank you.

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

So glad to hear this :) We're happy to help! - Emily, Support Lead

5 / 5 Share

Dec. 24, 2021

My developers were consistently responsive to my unique needs; they give very helpful feedback and even included screenshots and helpful details to guide me through every challenge I needed. This quality customer service makes this app a keeper!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the kind words! - Emily, Support Lead

5 / 5 Share

Dec. 16, 2021

This app is so wonderful! It's easy to use and customize to your theme. We've been using it for awhile now and have had really great results (increased aov in particular!). I highly recommend trying it out.

Using app

Over 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for your review! I'm glad to hear you had such a great experience :) - Emily, Support Lead