Ultimate Special Offers
USO: Discounts & Promotions - Shopify App
Rating
4.6
feedback
667
chart
#701
All reviews
Rating Breakdown
May 25, 2022
Easy to use platform with simple and noticeable promos. This app allows lots of different promos unlike other apps I found that just offer one promo per app purchase. Also I've received quick and friendly support from Jack.
Wow thanks for sharing! I'm glad it worked out so well for you :) - Emily, Support Lead
May 17, 2022
We use this app to run concurrent automatic discounts during promotional months and the holidays. I love how easy it is to get up and running (truly, it only takes a few minutes) and how top-notch their customer service is (Rob went above and beyond). If you're looking for a dependable discount app at stellar price, look no further.
I'm so glad to hear this, thanks for leaving this review! Happy to hear you had such a positive experience :) - Emily, Support Lead
May 10, 2022
Great app, it's really increased sales - but even better support, they go the extra mile with all the help needed
I'm super happy to hear this, thank you for taking the time to leave a review! - Emily, Support Lead
April 26, 2022
We've been able to uninstall several individual apps because Ultimate Offers provided all that functionality and then some. Their customer support has been helpful and quick to respond to questions regarding the implementation to our theme. Nothing but good things to say!
Woohoo!! This means a lot, thanks for sharing :) - Emily, Support Lead
April 20, 2022
With the many options, getting started seemed a little overwhelming. Got the app to do what I wanted it to do quite quickly though. Great to use for sales periods and to have some more customizable sales. Great support too, quick response, and helped me greatly. Would very much recommend this app!
Happy to hear we got you all set up! Thanks for leaving a review! - Emily, Support Lead
April 12, 2022
We encountered an issue with elements of the app not displaying properly (our theme had prevented it from fully installing). Rob was very quick to help and managed to resolve the problem in no time at all. Excellent communication and more than happy to help. I cannot recommend their support enough and the app is now doing everything it is supposed to.
So happy to hear this, thanks for sharing!! - Emily, Support Lead
April 8, 2022
I launched my site only a week ago but suddenly found an issue with the app. I submitted an urgent request for support and Rob assisted within a couple of hours and fixed the issue (which was to do with the Shopify theme not being set up properly). Very happy for such responsive service, given they are in Canada and I am in the UK. I would definitely recommend Ultimate Special Offers.
Thank you so much for this review! I will pass the feedback along to Rob :) - Emily, Support Lead
March 24, 2022
So far the app is working great and helps with our promotions and sales. The support is also very helpful and promptly solved a slight issue we had.
I'm happy to hear the app is working so well for you! - Emily, Support Lead
March 18, 2022
very good app for discounting. I was having issue, and the developer resolved it quickly. Great experience!
I'm glad to hear you had such a positive experience! Thanks for sharing :) - Emily, Support Lead
March 17, 2022
This app has many special offers we can use to promo our products. It is very convenient for us to improve our conversion rate. And the customer service is very kind. Have many patients to help us solve the problem.
Thanks so much for your review! - Emily, Support Lead
March 17, 2022
Easy to use app, however, does NOT work with Smile.io. Able to stack Smile.io coupon codes, but USO does not change coupon from Issued to Used. The customer sees used coupons from the launcher as still active, but they are disabled. Didn't realize the issue was coming from USO after giving Smile.io a headache trying to figure out why. I've wasted a ton of money trying to make it right with customers. I hope they fix the issue in the future.
Hi! I'm so sorry to hear you're experiencing trouble with the app and its compatibility with another app. I've sent you an email just now, looking forward to hearing from you! - Emily, Support Lead
March 11, 2022
I haven't been able to use the app yet because I had a few issues with theme-coding since I was using another similar app, however, the customer service is absolutely fantastic. I wrote them and a very kind guy named Jack helped me all the way through and helped me identify the issue. Absolutely recommend.
Thank you for sharing this review!! I'm glad to hear you had such a good experience with Jack :) - Emily, Support Lead
March 3, 2022
REALLY great service - quick + they got to the bottom of our issue. Rarely do reviews but after they fixed our issue - felt looked after by a real person which isn't always the case with an app you sign up for.
I really appreciate you taking the time to leave a review!! Thanks :) - Emily, Support Lead
Feb. 24, 2022
Overall, the app is good. Support is super responsive. There are a few shortfalls that cause our company not to be able to operate optimally and one might need to consider. 1. When giving away a free product with the order, the free product can not simply be added to the cart automatically. The shopper needs to see a popup in the shopping cart/checkout where they need to click add to cart or a skip button. It looks sort of like an add, so I might think as a shopper just to close that window. In addition, that popup does not always show up. The developer recognizes this problem and has no way around either issue. I no longer offer free products with orders, because I received too many emails and phone calls from customers that complained that they didn't get the free gift with the order which is because of these issues. 2. You can not use this product together with one time coupons from Shopify. Sometimes, we like to compensate customers for order issues with a one time coupon. Also, we like to reward customers for some task that perform with a one time coupon and we will not be able to do this with this product. Other than these 2 issues, the product has worked well.
Thanks so much for this review! I really appreciate you taking the time to share this feedback. I will be discussing it internally with our product team. -Emily, Support Lead
Feb. 10, 2022
not bad. the app does what it advertises. so far, it's been easy to set up, operates accordingly, versatile in the discounts you can create. The app is designed well, very logically which makes it easy to use. I have no complaints thus far. To the developers: Great job!!! Oh, the price is reasonable.....big plus...
Thanks for sharing these kind words! - Emily, Support Lead
Feb. 10, 2022
Very helpful app and an excellent support team! The team was able to help me immediately and implement my wishes!
I'm really happy to hear this. Glad you had such a positive experience! - Emily, Support Lead
Feb. 8, 2022
Highly recommend, fully 24/7 technical support ! I was facing some problems of setting up, the support team figure out for me immediately.
Thanks so much for the review! - Emily, Support Lead
Feb. 4, 2022
Excellent program for providing promotional offers in various ways. We extensively use this program to provide incentives and give additional value to our customers beyond a simple discount.
I'm glad to hear you've had such a great experience, thanks for sharing! - Emily, Support Lead
Feb. 3, 2022
Great app, does have a few let downs mostly due to limitations with Shopify coding. But fabulous support that has overcome 99% of our questions and custom coding!
Thanks so much for your review! Happy to hear my team was able to help :) - Emily, Support Lead
Jan. 26, 2022
L'app funziona bene, facilmente configurabile. Sarebbe bello se lo sconto venisse applicato direttamente nel carrello e non solo nella fase di pagamento.
Grazie per aver condiviso! - Emily, Support Lead