USO: Ultimate Special Offers
All reviews
We encountered an issue with elements of the app not displaying properly (our theme had prevented it from fully installing). Rob was very quick to help and managed to resolve the problem in no time at all. Excellent communication and more than happy to help. I cannot recommend their support enough and the app is now doing everything it is supposed to.
So happy to hear this, thanks for sharing!! - Emily, Support Lead
I launched my site only a week ago but suddenly found an issue with the app. I submitted an urgent request for support and Rob assisted within a couple of hours and fixed the issue (which was to do with the Shopify theme not being set up properly). Very happy for such responsive service, given they are in Canada and I am in the UK. I would definitely recommend Ultimate Special Offers.
Thank you so much for this review! I will pass the feedback along to Rob :) - Emily, Support Lead
So far the app is working great and helps with our promotions and sales. The support is also very helpful and promptly solved a slight issue we had.
I'm happy to hear the app is working so well for you! - Emily, Support Lead
very good app for discounting. I was having issue, and the developer resolved it quickly. Great experience!
I'm glad to hear you had such a positive experience! Thanks for sharing :) - Emily, Support Lead
This app has many special offers we can use to promo our products. It is very convenient for us to improve our conversion rate. And the customer service is very kind. Have many patients to help us solve the problem.
Thanks so much for your review! - Emily, Support Lead
Easy to use app, however, does NOT work with Smile.io. Able to stack Smile.io coupon codes, but USO does not change coupon from Issued to Used. The customer sees used coupons from the launcher as still active, but they are disabled. Didn't realize the issue was coming from USO after giving Smile.io a headache trying to figure out why. I've wasted a ton of money trying to make it right with customers. I hope they fix the issue in the future.
Hi! I'm so sorry to hear you're experiencing trouble with the app and its compatibility with another app. I've sent you an email just now, looking forward to hearing from you! - Emily, Support Lead
REALLY great service - quick + they got to the bottom of our issue. Rarely do reviews but after they fixed our issue - felt looked after by a real person which isn't always the case with an app you sign up for.
I really appreciate you taking the time to leave a review!! Thanks :) - Emily, Support Lead
Overall, the app is good. Support is super responsive. There are a few shortfalls that cause our company not to be able to operate optimally and one might need to consider. 1. When giving away a free product with the order, the free product can not simply be added to the cart automatically. The shopper needs to see a popup in the shopping cart/checkout where they need to click add to cart or a skip button. It looks sort of like an add, so I might think as a shopper just to close that window. In addition, that popup does not always show up. The developer recognizes this problem and has no way around either issue. I no longer offer free products with orders, because I received too many emails and phone calls from customers that complained that they didn't get the free gift with the order which is because of these issues. 2. You can not use this product together with one time coupons from Shopify. Sometimes, we like to compensate customers for order issues with a one time coupon. Also, we like to reward customers for some task that perform with a one time coupon and we will not be able to do this with this product. Other than these 2 issues, the product has worked well.
Thanks so much for this review! I really appreciate you taking the time to share this feedback. I will be discussing it internally with our product team. -Emily, Support Lead
not bad. the app does what it advertises. so far, it's been easy to set up, operates accordingly, versatile in the discounts you can create. The app is designed well, very logically which makes it easy to use. I have no complaints thus far. To the developers: Great job!!! Oh, the price is reasonable.....big plus...
Thanks for sharing these kind words! - Emily, Support Lead
Excellent program for providing promotional offers in various ways. We extensively use this program to provide incentives and give additional value to our customers beyond a simple discount.
I'm glad to hear you've had such a great experience, thanks for sharing! - Emily, Support Lead
L'app funziona bene, facilmente configurabile. Sarebbe bello se lo sconto venisse applicato direttamente nel carrello e non solo nella fase di pagamento.
Grazie per aver condiviso! - Emily, Support Lead
Great app, great customer service! They reach out to you very fast, responsive and helpful. Thank you.
So glad to hear this :) We're happy to help! - Emily, Support Lead
The app is great for increasing your average order value and has great support. I was faced with a particular issue within the app, submitted a support ticket and they solved the issue in a short amount of time. Recommend.
Really happy to hear this, glad we could help! - Emily, Support Lead
Customer Service (James this time) is really quick and helpful. The app is easy to use and we can find a solution to any challenge that might arise. Only downside is using a Shopify Code and USO at the same time.
Thank you so much for this review! We are a bit bound by Shopify limitations when it comes to combining discount codes, but I really appreciate this feedback and will be passing it along to my team. - Emily, Support Lead
The App works great and I enjoy the features and ability to offer many discounts at once, and the support is amazing, but for me it ends up costing ALOT as you pay $1 every time someone takes up an offer. Can't find another app which does all of these offers are once though, but I'm just not sure paying hundreds of dollars a month is worth it?
Hi there! Our billing is a usage-based pricing model. This means that you’re only paying for the orders using discounts from our app. So while it can be higher in the busier months, you’re never paying for something you don’t use. For context, we did an analysis of all our users and what they were paying with our previous subscription model, and found that the majority of merchants were paying more on months they had slower sales, like January. We wanted to change to a model that had the merchant’s best interest in mind. I have sent you an email to chat more in depth about this. I appreciate your feedback! - Emily, Support Lead
We've been using this Ultimate Special Offers for some years now and have not encountered any problems yet. It is perfect for providing special offers to your customers and truly helps deliver more revenue for your store. Moreover, their support team is great and very responsive! Highly recommend. Special thanks to Rob (Pixel Union)
So happy to hear your positive experience! Thanks for sharing! - Emily, Support Lead
Great and responsive support team, really appreciate their prompt response when there is a bug, special thanks to Kay from Pixel Union.
So happy to hear this, I'm glad we were able to get everything sorted out for you. Will be passing this feedback along to Kay, thank you! - Emily, Support Lead
very happy. great app. like the new changes/features that have been added over the years like different USO sale/discount types.
Thanks so much for your review! - Emily, Support Lead
I needed help setting up my offer and they responded the same day with great information and a solution for my question. 10/10 recommend :)
Very glad we could help!! Hope you have a great BFCM :) - Emily, Support Lead
From all the apps I've used for promotions this has been BY FAR the most user-friendly and effective. Kay from customer service helped us in no time to have it all set for our site. Highly recommend you try this app for your store!.
I'm so happy to hear this, and will definitely pass this feedback on to Kay! Glad we could help :) - Emily, Support Lead
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