USO: Ultimate Special Offers

First off, the fact that we even need to install all these stupid "apps" to do what Shopify should do "out of the box" is beyond me. It is the single most frustrating and enraging part of dealing with our online commerce work today. That being said. We were hoping this App would do what we needed. Which is to provide a "Buy X, Get Y" type of option. It did provide some of that functionality. However, the App will sporadically not work--some people get the discount correctly. Others, seemingly random, will not get the discount at all. This causes us to have to manually adjust the cart & perform a refund for those customers that do complete the purchase--many will just abandon their carts. Also, when doing a "Buy X, Get Y" at a discount or free, the customer can put items into the cart to qualify for the discount. Then, removing qualifying items from the cart DOES NOT remove the bonus or free items. This is a flaw that needs to be corrected as well. Until these issues are fixed, we will not use, and cannot recommend, this App.

Had a bit of an issue with the app, contacted them and Patrick was straight on it and fixed it in a flash! Thank you Patrick for your quick help and fix :-)

FANTASTIC app! This app does the work of many other apps combined without the restrictions of the other apps I was using! PLUS the support has been INCREDIBLE with awesome help! WE LOVE THIS APP! Download it, you won't regret it!

Lots of amazing options. Once Rob explained the fix (and did it for me plus made a video for me to see), it made everything work and future use much easier. Thank you!

Very easy to use and the customer service was great! They get back to you right away and were really helpful in customizing exactly what we wanted to do. Highly recommended!

Great app! very useful for not only having multiple active specials but displaying them so customers can see what is active/live. A couple minor issues at first (mostly on the current theme I had) and they were super helpful and responsive at getting them fixed. Paige was great!!!

Not only does the app work as intended but Rob and the team at Pixel Union went way above and beyond to resolve an issue that my shop had with a conflicting apps code. I would highly recommend this app for your store for both excellent functionality and excellent customer service. Thank you team for all your hard work and dedication!!

This app is fantastic! Multiple options to promote product and fast, professional and courteous tech support! Love it! 04/05/21 I like to add an additional comment to once again give a 5-STARS feedback for the BOGO feature and for the prompt tech support upon my asking of multiple questions... Thank you!

Ultimate Special Offers enables us to do expand our Discount offerings to our Customers and they also give very good Customer Service!

The app is great, it has a lot of very useful features, and it is fast and quite easy to use. The devs are very friendly and helpful, and our problem was resolved quickly. Thank you for all the hard work you put into making this app so great.

I use this app to offer quantity discounts to my customers and also offer wholesale pricing to our wholesale customers. We also use this with the POS app and it works great. We have been using this app for years and it is very reliable and the customers service is top notch.

Many issues with the discount and support was slow, received a reply saying app is not compatible with other apps.

This app was so promising... I added it to a theme from the same company and it did not work well together. I uninstalled the theme and reverted to a much less expensive theme (which offers much more) but the app still does not live up to its promises. There is absolutely NO SUPPORT. Not for the app and not for the premium theme. I have tried fixing the issues myself but there is not even good online documentation. Uninstalled and reinstalled several times. Several emails and tickets opened for over a week and ... NOTHING.

Careful - changes code and messes with theme, even after uninstall. The changes are revertable but it took some time.

Guys, I'm sorry - I've had it with this app. It just stops working randomly. We'll wake up to dozens of support tickets where customers can't get the promo to work. Not only is it losing us sales, it's costing us money to make things right. Please, make this app work. I love it when it works. I absolutely hate it when it doesn't.

We've been very happy with Ultimate Special Offers – it lets us offer a lot of different options for discounts and works quite smoothly. As important, the customer support is quick and helpful, that makes a big difference.

Pixel Union was very helpful with helping us make sure it we got it set up correctly and working the right way. Having good results so far and looking forward to it!

Just like other reviewers, loved this app but since they updated it is horrible. It will show the discount until check-out then drop the discount during the credit card payment section. Loyal customers are getting pissed and I don't blame them. Support has tried but have found NO answer so going to delete and move on. Not paying for something that won't work 100% of the time.

New user. There were some bugs getting it up and running, but the most important part....Pixel Union as a company has provided the most responsive, clear and cogent customer service of any app I've tried on Shopify thus far. And that is worth a lot.

The issue has now been resolved and back working as it should so a thank you for that. Been using for a while now with no issues at all. HOWEVER ITS STOPPED WORKING AND LOSING US ££££££££££ EVERYDAY. DISCOUNTS APPEAR IN THE CART BUT AT CHECKOUT NOW VANISH. WE ARE LOSING OUR REGULER CUSTOMERS IN DROVES AS THEY ARE NOT GETTING THE PROCES THAT ARE ADVERTSED AND WHAT THEY ARE USED TO. I HAVE EMAILED AND STILL NOT FIXED GIVING ANOTHER 12HRS THEN WILL BE LOOKING AT OTHER OPTIONS. Shame really as worked well but when it doesn't work its loses you a lot of orders.