USO: Ultimate Special Offers
The all-in-one app for promotions, discounts, BOGO's & bundles
Rating
4.5
feedback
398
chart
#1,809
All reviews
Review RSS Feed
Nov. 16, 2019
Lots of amazing options. Once Rob explained the fix (and did it for me plus made a video for me to see), it made everything work and future use much easier. Thank you!
Nov. 11, 2019
Very easy to use and the customer service was great! They get back to you right away and were really helpful in customizing exactly what we wanted to do. Highly recommended!
Nov. 8, 2019
Not only does the app work as intended but Rob and the team at Pixel Union went way above and beyond to resolve an issue that my shop had with a conflicting apps code. I would highly recommend this app for your store for both excellent functionality and excellent customer service. Thank you team for all your hard work and dedication!!
April 5, 2021
This app is fantastic! Multiple options to promote product and fast, professional and courteous tech support! Love it! 04/05/21 I like to add an additional comment to once again give a 5-STARS feedback for the BOGO feature and for the prompt tech support upon my asking of multiple questions... Thank you!
Oct. 30, 2019
If this app actually worked and was reliable I'd give it 10 stars. Unfortunately it's always glitchy and this morning right after launching a big halloween sale the entire app stops working across all 3 of our stores. Support doesn't have a chat line or phone number so hard to get a quick resolution to any issues. If this worked it would be amazing, unfortunately it doesn't and support is subpar.
Hi there! Sorry to hear you're having trouble getting hold of us. It looks like we responded to your email shortly after it arrived in our inbox. Please be sure to check your junk folder too because sometimes our replies can end up there. Thanks!
Oct. 25, 2019
It's been 2 day, and they never answer your question. I've talked to them through Email, Twitter. No Reply!!! Don't care about customer.
Hi there! We received your message and replied shortly after, however, it looks like there might be a timezone difference between us. If our response isn't in your inbox, please be sure to check your junk mail to see if it ended up there. Thanks!
Oct. 23, 2019
Ultimate Special Offers enables us to do expand our Discount offerings to our Customers and they also give very good Customer Service!
Oct. 16, 2019
The app is great, it has a lot of very useful features, and it is fast and quite easy to use. The devs are very friendly and helpful, and our problem was resolved quickly. Thank you for all the hard work you put into making this app so great.
Oct. 4, 2019
I use this app to offer quantity discounts to my customers and also offer wholesale pricing to our wholesale customers. We also use this with the POS app and it works great. We have been using this app for years and it is very reliable and the customers service is top notch.
Sept. 29, 2019
Many issues with the discount and support was slow, received a reply saying app is not compatible with other apps.
Hi there! We're sorry to hear you were having difficulties setting up the app. We do our best to ensure the app's compatibility with all stores, however, there can sometimes be incompatibilities with other apps in the marketplace. We really appreciate your patience during our busiest season!
Sept. 23, 2019
Set the discount I am using for the end of 2017. Every day, people come to ask me why I can’t use it.
Hello! It sounds like the date on your offer was set to 2017, meaning it wouldn't be visible to current customers. We've sent an email with instructions on how to fix this—please get back to us when possible so we can solve this problem.
Sept. 19, 2019
This app was so promising... I added it to a theme from the same company and it did not work well together. I uninstalled the theme and reverted to a much less expensive theme (which offers much more) but the app still does not live up to its promises. There is absolutely NO SUPPORT. Not for the app and not for the premium theme. I have tried fixing the issues myself but there is not even good online documentation. Uninstalled and reinstalled several times. Several emails and tickets opened for over a week and ... NOTHING.
Hi there. It seems as though you may not be receiving our emails. There was an initial correspondence prior to this review and then a few follow-ups afterwards. Please check your junk folder to see if our replies ended up there. Thank you!
Sept. 17, 2019
Useless!! after i installed it and money deducted immediately because i had the app before and it was working fine but removed it for some reason, now after i reinstalled it, the app has big issues and is not performing well, I sent 2 requests to developer but i did not get any feedback my tickets numbers are 239406 and 239429 after i set the offers, they show cart total value as ZERO for customer, other offers shall give a specified discount for customer in cart page but they give a totally wrong value. I wasted my time creating offers and sending tickets without any hope!!!
Hi there! We've responded to your request, however, sometimes these responses end up in your junk mail—please check there. We've also escalated your query to our development team but it looks as though you've uninstalled the app. Please check your inbox for an email with more instructions on how we can solve this problem.
July 12, 2019
Careful - changes code and messes with theme, even after uninstall. The changes are revertable but it took some time.
Hi there! We're sorry to hear you've had trouble removing the code from our app. Our support team would be happy to remove the code for you to save you some time. We've sent you an email with more information.
March 25, 2020
Guys, I'm sorry - I've had it with this app. It just stops working randomly. We'll wake up to dozens of support tickets where customers can't get the promo to work. Not only is it losing us sales, it's costing us money to make things right. Please, make this app work. I love it when it works. I absolutely hate it when it doesn't.
June 6, 2019
AMAZING support. I had a formatting complication with our cart page working with the adjusted bundled pricing via mobile and they were eager to help. It's a huge perk to have developers who care about the implementation. I highly recommend!
April 25, 2019
We've been very happy with Ultimate Special Offers – it lets us offer a lot of different options for discounts and works quite smoothly. As important, the customer support is quick and helpful, that makes a big difference.
April 23, 2019
Pixel Union was very helpful with helping us make sure it we got it set up correctly and working the right way. Having good results so far and looking forward to it!
April 14, 2019
Just like other reviewers, loved this app but since they updated it is horrible. It will show the discount until check-out then drop the discount during the credit card payment section. Loyal customers are getting pissed and I don't blame them. Support has tried but have found NO answer so going to delete and move on. Not paying for something that won't work 100% of the time.
April 10, 2019
New user. There were some bugs getting it up and running, but the most important part....Pixel Union as a company has provided the most responsive, clear and cogent customer service of any app I've tried on Shopify thus far. And that is worth a lot.