Ultimate Special Offers
USO: Discounts & Promotions - Shopify App
Rating
4.6
feedback
667
chart
#729
All reviews
Rating Breakdown
Aug. 17, 2020
Good app, great customer support. Have to learn the details of how it works to get all the benefits.
Aug. 15, 2020
Extremely fast feedback from the Customer Support Team! Every request was answered and solved quickly. Well appreciated. Thumbs up from our side!
Aug. 11, 2020
Great function and efficient support!! This is definitely a must-have app to deal with the awful Shopify discount function.
Aug. 10, 2020
Very good support! I dont know how good the APP works but the support is amazing and respons fast. Hope many sales will follow!
Aug. 7, 2020
I used the app to help set up a gift with purchase promo! James was extremely helpful in meeting all of our needs and helping customize our offer exactly how we wanted it! Would definitely recommend using.
Aug. 4, 2020
Solid app, customer support is very helpful. It could use some more custom features but for the price its worth it.
Aug. 4, 2020
I would have rated 4-5 stars for the app as it easy to install & have various options like BOGO, discount. The only reason for giving 1 star is their support. I have raised a concern almost 5 days back & from the last 3 days, I am requesting for ETA and status. The best part, they don't care & won't revert. Its the worst customer support service. Looking for a replacement of this app.
July 29, 2020
Doesn't work. Never got an answer. No help at all. Shows at random products in different languages on different websites...
July 20, 2020
Discounts did not triggered, customers still check out, allowing us to know about this issue. Imaging those who abandoned their carts without letting us know. Support put it to poor internet connection and user clicking back and forth during checkout which caused this issue. The fact that the order confirmation email was shown the discount descriptions but checkout amount did not deduct shows very clearly an issue with the discount app triggering. In the end, a very standard reply to us to get out of this situation. "Our development team is aware of this and we will be looking into a fix for it ASAP. However, I don't have an ETA right now unfortunately" We silently accepted the above reply until last week, we gotten 2 more big orders without discount triggered. This is totally not acceptable for any e-commerce business, big or small.
July 20, 2020
Refund amount is always wrong when doing partial (Out of stock) refund back to customer. USO Support replied that they have no control over with how discounts must work on the order. Citing it a Shopify platform limitation.
July 16, 2020
I was trying to set up a multiple stage upsell, but ran into several issues. James emailed me back the next day with full intention to solve my issues. I went with his idea, because I didn't understand their system enough. As a drop shipper, I recommend this if you are looking to bump up those #s.
July 14, 2020
very good app. paige helped in in an instant! they also coded some stuff for me very quickly! highly recommend!
July 13, 2020
Love how many different discount combos you can get with this great discount app. James is super helpful and quick to respond, and helped me sort out any issues I have, like using the discount with multiple currencies. He also added an additional promo code box in my code, so customers can use the discount with another voucher from my loyalty program. Highly recommend!
July 10, 2020
This app works great for what we need. It allows us to apply multiple discounts as well as different kinds of discounts. The support team is always quick to answer and help us figure out any issues.
July 9, 2020
Conversion rate is the most important metric to any store owner. And no app increases your conversions better than ultimate special offers. It offers multiple features like upsell, bundles, bogos, etc. You don't need to download multiple apps to perform these functions as it will slow your load speed and decrease your conversions. Customer service is also impeccable.
July 6, 2020
We use this for all of our stores anytime we need to set up a specific type of offer. It's very easy to use and we love it.
July 1, 2020
One of the best app for discounts . It is very verstile.very easy to use. and best part is it does not look clumpsy on any theme. It is very clean and professional looking. Very good support as well. I used their themes and apps and I have no complains whatsoever. I dont think there is any other app that is better than the ultimate special offers app and i have tried many. this is by far the best one
July 1, 2020
The app is good, the only issue is we have not been able to oppen the app, it is very hard, it send an error that reads as follows: saso-www.herokuapp.com closed the connection unexpectedly. As told, the app is good, but we have not been able to use it for the last week or so, sent an email to support got no answear...
Hi there! I checked on your store and was not able to replicate this issue. I've sent you an email to follow up on this issue, please reply ASAP. Thank you!
June 26, 2020
[Update on 27 Jun SGT] Thanks for the support team’s reminding . Adding one more bug for others reference as below. - this app does not work if customer clicks checkout directly from product detail page or detail list page. Strongly not recommend this app and this vendor with following reason: 1. There is latency to calculate the discount in cart page 2. Discount logic will affect the checkout page translation functions. 3. Company no long term roadmap to fix the above 2 issues. 4. Customer support service is poor, specially if you are not in the same timezone as Canada, good luck to you. I am searching for a replacement of this app.
Thanks for your feedback. We are located in Canada (in PST) so our office hours can be tough for other timezones, but we do our best to respond within 24hrs! We do have roadmap plans for the two other concerns listed here. We've sent you an email with more detailed information about this, please have a look and get back to us ASAP!
June 26, 2020
This is a great app - I find the notifications to users about the offers work particularly well, which is something not offered by Shopify Automatic Discounts. Support were really helpful too and answered my queries very quickly.