Ultimate Special Offers
USO: Discounts & Promotions - Shopify App
Rating
4.6
feedback
661
chart
#1,972
All reviews
Rating Breakdown
Review RSS Feed
Sept. 29, 2019
Many issues with the discount and support was slow, received a reply saying app is not compatible with other apps.
Hi there! We're sorry to hear you were having difficulties setting up the app. We do our best to ensure the app's compatibility with all stores, however, there can sometimes be incompatibilities with other apps in the marketplace. We really appreciate your patience during our busiest season!
Sept. 28, 2019
I bought it, but it didn't work properly and the staff didn't respond to it. It was terrible.I wasted 19 dollars.
Hi there. We're sorry to hear you've had trouble using the app. Our support history shows some correspondence between yourself and our support agents, so we're not sure when our messages stopped making their way to your inbox. In the meantime, we've sent you a follow-up—please be sure to check your email's junk folder. Thanks!
Sept. 23, 2019
Set the discount I am using for the end of 2017. Every day, people come to ask me why I can’t use it.
Hello! It sounds like the date on your offer was set to 2017, meaning it wouldn't be visible to current customers. We've sent an email with instructions on how to fix this—please get back to us when possible so we can solve this problem.
Sept. 19, 2019
This app was so promising... I added it to a theme from the same company and it did not work well together. I uninstalled the theme and reverted to a much less expensive theme (which offers much more) but the app still does not live up to its promises. There is absolutely NO SUPPORT. Not for the app and not for the premium theme. I have tried fixing the issues myself but there is not even good online documentation. Uninstalled and reinstalled several times. Several emails and tickets opened for over a week and ... NOTHING.
Hi there. It seems as though you may not be receiving our emails. There was an initial correspondence prior to this review and then a few follow-ups afterwards. Please check your junk folder to see if our replies ended up there. Thank you!
Sept. 17, 2019
Useless!! after i installed it and money deducted immediately because i had the app before and it was working fine but removed it for some reason, now after i reinstalled it, the app has big issues and is not performing well, I sent 2 requests to developer but i did not get any feedback my tickets numbers are 239406 and 239429 after i set the offers, they show cart total value as ZERO for customer, other offers shall give a specified discount for customer in cart page but they give a totally wrong value. I wasted my time creating offers and sending tickets without any hope!!!
Hi there! We've responded to your request, however, sometimes these responses end up in your junk mail—please check there. We've also escalated your query to our development team but it looks as though you've uninstalled the app. Please check your inbox for an email with more instructions on how we can solve this problem.
July 31, 2019
★★★★★ This app puts all the offers you could possibly want to give in one place. You can mix and match any combination you'd ever want to offer your customers! Rob was more than helpful with assisting me with setting up the app exactly how I wanted with my store, and gave very timely responses. He walked me through everything very kindly, and made sure I was able to make the app work with what I wanted to get out of it :) The only thing I would suggest changing, is to make it easier for the user to customize the colors themselves, but it wasn't even a problem for me at all; just a couple emails and they customized everything perfectly! I rate this app 5/5 for amazingly customizable offer features, absolutely exceptional customer service, and a very well designed, clean and attractive looking app! ★★★★★
July 18, 2019
Some elements/colors require help from the support team if you don't have coding skills. Nonetheless, This app converts well. Declan from the support team made the adjustments we requested and we secured an upsell 15 mins after. Thanks, Declan!
July 12, 2019
Careful - changes code and messes with theme, even after uninstall. The changes are revertable but it took some time.
Hi there! We're sorry to hear you've had trouble removing the code from our app. Our support team would be happy to remove the code for you to save you some time. We've sent you an email with more information.
March 25, 2020
Guys, I'm sorry - I've had it with this app. It just stops working randomly. We'll wake up to dozens of support tickets where customers can't get the promo to work. Not only is it losing us sales, it's costing us money to make things right. Please, make this app work. I love it when it works. I absolutely hate it when it doesn't.
June 25, 2019
J'adore cette application ! Je l'utilise sur tout mes shops! :) Le service client est réactif et compétent !
June 6, 2019
AMAZING support. I had a formatting complication with our cart page working with the adjusted bundled pricing via mobile and they were eager to help. It's a huge perk to have developers who care about the implementation. I highly recommend!
June 4, 2019
THANK GOD I FOUND THIS APP. There is no app the allows an adequate bundle. I've been spending days trying to create an efficient and easy to click on bundle with variants and this does the job. Thank you so much for this product.
May 22, 2019
This app was free and now it started charging me without telling me i had to pay for it, i would like a refund from that. because i was not told and i would of deleted it
Hi there! Ultimate Special Offers has a free 10-day trial, after which there is a monthly fee. However, we never charge without consent as payment requires authorization by the account owner first. In case you'd like more information about this process, we've sent you an email about payment authorization.
May 5, 2019
HELLO, DOWNLOAD THIS APP IN MY STORE BUT I'M NOT GOING TO USE, I HOPE YOU DO NOT CHARGE ME THANKS...
April 25, 2019
We've been very happy with Ultimate Special Offers – it lets us offer a lot of different options for discounts and works quite smoothly. As important, the customer support is quick and helpful, that makes a big difference.
April 23, 2019
Pixel Union was very helpful with helping us make sure it we got it set up correctly and working the right way. Having good results so far and looking forward to it!
April 23, 2019
Application vraiment top! :) Service clients compétant et dévouant ! :) Je recommande cette application ! :)
April 19, 2019
Como puedo editar el texto situado en la pagina de carrito ??? por el momento todo bien menos eso, aun estoy en el periodo de prueba
April 14, 2019
Just like other reviewers, loved this app but since they updated it is horrible. It will show the discount until check-out then drop the discount during the credit card payment section. Loyal customers are getting pissed and I don't blame them. Support has tried but have found NO answer so going to delete and move on. Not paying for something that won't work 100% of the time.
April 10, 2019
New user. There were some bugs getting it up and running, but the most important part....Pixel Union as a company has provided the most responsive, clear and cogent customer service of any app I've tried on Shopify thus far. And that is worth a lot.