All reviews

Rating Breakdown

  • 5
    80% (528 ratings)
  • 4
    8% (55 ratings)
  • 3
    1% (9 ratings)
  • 2
    2% (14 ratings)
  • 1
    8% (55 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 3, 2018

The offers work 97% of the time (not sure why the other 3% does not) but otherwise very useful app and super easy to use and set up. The customer support is also always available and fast to help.

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 29, 2018

So far is working great! I has made our website make more sales! Thanks!!

Using app

18 days

Total reviews

4

Average rating

5.0

5 / 5 Share

June 28, 2018

great app with multiple choise of offers like gift offer and great supports

Using app

3 months

Total reviews

5

Average rating

5.0

5 / 5 Share

June 25, 2018

Awesome app for creating any sort of promotion you need!!! :-)

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

June 20, 2018

4.5 star The options offered by the app are great. Need to improve on the support. It is a complex app that does a lot of edits to code base after customer click the checkout button. May interfere with cart-page-based upsell, cross-sell, discount code trigger, and store pick-up apps. Support team should try to do more throughout testing before handing back to the store. May take a few days or up to a month to fix everything. A good app after everything is working.

Store

Give Co

Using app

11 months

Total reviews

6

Average rating

4.3

4 / 5 Share

June 28, 2018

Updated to 4 stars after working with Emily from Supple. She has been extremely helpful and understanding of the issues that we have had. We were able to fix our store to use Paypal with the app (note that the PayPal button will need to be removed from the cart screen, but PayPal will still work as a payment option at checkout. We are having another sale this weekend and intend to use the app again. If things run smoothly, I will upgrade our review to 5 stars. I am pretty disappointed with this app. The options for discounts are amazing, but in order for the app to work properly you have to remove PayPal Express checkout from your store (per Declan in customer support). This is not something that we can live with and it is not something that we were informed about prior to installing the app. Also, customer service is very slow. Many apps that we use have staff on hand at night and on the weekend to help with issues. Our discounts were not working for a Sunday only sale and it took 48 hours (plus 3 emails) to get any response at all. I am so disappointed because I thought this app was the solution we needed - but it was only a waste of time and an embarrassment to us for many customers that could not get our discount to work.

Using app

22 days

Total reviews

2

Average rating

4.5

5 / 5 Share

May 30, 2018

Great app and great service. Rob did a great job of fixing an small issue for me, and also was commicative through the process. On the app side, this app has helped generate lots of sales for us, and is easy to use!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

May 25, 2018

Used this app for a while now and has helped greatly with our sales. Also, anytime I have need something fixed, the team have always been a great help. Would recommend!

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

May 23, 2018

Good support staff. App is kinda pricey but it does the job, can't complain. Keep up the great work.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 27, 2018

I am a bit annoying as a customer but these guys come through every time.

Using app

9 months

Total reviews

7

Average rating

2.3

4 / 5 Share

May 22, 2018

I rewrite the comment again. It is an good app with many functions and reasonable pricing. 1. A big mistake occurred. They help to fix with short-term solution. Due to short term solution, I am not so confident about it. 2. A minor mistake occurred. They fixed it. 3. They fixed another problem not caused by them. 4. Because it took several days to fix all problems, I asked for extending trial period, they extended the trial. 5. Can't fix a minor mistake, but they said it is the limitation of Shopify. (decimal places of discounted price) Overall, the support team is helpful. I need to test it further.

Using app

8 days

Total reviews

8

Average rating

4.0

5 / 5 Share

April 26, 2018

Great App ! Easy to customize and adds great features to the website. Support was also very helpful and responsive when I needed them. Would definitely recommend.

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 22, 2018

Excellent support! The team are very responsive and customised our cart for us.

Store

Vodrich

Using app

9 months

Total reviews

2

Average rating

5.0

4 / 5 Share

April 20, 2018

This app works well for us. If you're a big analytics nut, be sure to set up with their recommended companion apps so that Google tracking and Analytics within Shopify report promo sales properly. Otherwise, the draft order flow will skew your data pretty drastically. All-in-all a great stop gap on our way to Shopify Plus.

Using app

11 months

Total reviews

5

Average rating

4.8

2 / 5 Share

April 16, 2018

It's a decent app does what it says, but it has problems Buy X Get Y ...works but is also broken. When I add two products to my cart and it is B1G1 Free if you back out of the cart change the quantity to 1 and then go to check out it keeps the coupon and takes the total off one product and gives a free order... I spent way too long canceling FREE orders because of this. ugh.

Store

Zdoze

Using app

Over 1 year

Total reviews

1

Average rating

2.0

5 / 5 Share

April 13, 2018

if you want to increase conversions, you need this powerful app! ++++

Using app

7 months

Total reviews

3

Average rating

5.0

1 / 5 Share

Nov. 28, 2021

** HAVING ISSUES WITH BFCM and no one is around to help! App is not working correctly on the busiest days of the year. loosing sales fast. highly frustrated! I do love this app and have had it for several months now. While it is a great app, it does have its problems. The app creates bundles and helps with up sells, which is always a plus, but the issues lie with coding, and unless you are an expert it can be hard to maneuver. If you use bundling or Buy X and Get Y settings, you loose money because it takes the discounts from the highest cost product, not the lowest. The Free Gifts are slow to pop up causing the customer to become irritated and abandon cart. While customer service is helpful the problems have not been resolved as of yet. I have been told it is a work and progress and they are aware, but no eta. For the money I am paying for the app, these should not be an issue. Meanwhile I will continue to loose profit and customers. Looking for a new app to replace this one now. Will see which one happens first, the fix or new app.

Using app

Almost 5 years

Total reviews

2

Average rating

3.0

5 / 5 Share

March 17, 2018

I am really impressed with the customer support at USO. This was the best app that I couldn't find for my needs and they went above and beyond what I expected.The communication has been exceptional.

Using app

30 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 15, 2018

This is a wonderful app, along with top notch support! I had some theme issues with the Buy One Get One Free box. However, one simple email to the support team and the issue was fixed for me within a few hours. Great for discount codes! The app auto-populates the discount box for each customer. So easy! Excellent.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 20, 2018

Awesome app! It's a bit tricky to set up but their support team was super helpful and responded to my email within a few hours. We had some syncing issues but as soon as we got in touch, they were able to resolve the issue and we were back in business. I would honestly install other apps by them almost just for the support alone - they were helpful, understanding, and quick to solve any issues I had. One of the most pleasant experiences I've had with an app team!

Using app

Over 1 year

Total reviews

3

Average rating

5.0