All reviews

Rating Breakdown

  • 5
    80% (534 ratings)
  • 4
    8% (55 ratings)
  • 3
    1% (9 ratings)
  • 2
    2% (14 ratings)
  • 1
    8% (55 ratings)
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5 / 5 Share

Sept. 1, 2023

Needed some help getting my apps up and running together and the customer assistance by Alex was next-level! Happy I chose Orbit apps for my website!

Using app

3 days

Total reviews

7

Average rating

5.0

Developer Reply

I'm glad to hear you've had such a positive experience! Will be sharing this feedback with Alex as well :) - Emily, Head of Support

5 / 5 Share

Aug. 24, 2023

The app allows mostly all the promotion rules that you can think of. Reaching out to the customer support which is super helpful and efficient.

Using app

About 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for sharing your experience! - Emily, Head of Support

5 / 5 Share

Aug. 10, 2023

Versatility for a low price! Compared to other apps, USO offers many options for driving CRO. Alex is super helpful and helped us optimize our usage. A great option!

Store

RUSK

Using app

About 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for this review! I really appreciate it :) - Emily, Head of Support

5 / 5 Share

Aug. 6, 2023

Support was very prompt in making the changes for my Shopify store - super efficient and fuss-free! They were able to make changes for 2 of my stores really quickly.

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

Developer Reply

I'm so happy to hear everything went so smoothly for you!! - Emily, Head of Support

5 / 5 Share

Aug. 4, 2023

Changed theme to capital and the app did not work properly as a result Reached out to support - who offered WORLD CLASS support and resolved my issue quickly. On top of this, It is a great app which attracts my customers to purchase

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Wow world class!! thank you so much for this glowing review, we really appreciate it!! - Emily, Head of Support

5 / 5 Share

Aug. 16, 2023

Excellent support from Alex! Very quick and efficient in helping me fix an issue on my website. Had a wee issue when i was updating my website for a sale but Alex helped me solve the issue very efficiently!

Using app

21 days

Total reviews

1

Average rating

5.0

Developer Reply

I'm so happy to hear this, thank you for sharing! - Emily, Head of Support

5 / 5 Share

July 26, 2023

This app is a game-changer! With a user-friendly interface, it makes shopping a breeze. The promotion tools are innovative, driving sales too. The support team is responsive and helpful. It seamlessly integrates with our store, making it a must-have for any online business. Highly reliable and efficient - I couldn't be happier!

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for this review!! - Emily, Head of Support

1 / 5 Share

July 19, 2023

Terrible customer service. Will not respond to messages. The one time they responded, they asked for access to my store, which I gave them, but they have yet to do anything. They did not even accept the permission notification that I sent. Not happy at all with the service.

Using app

About 2 years

Total reviews

11

Average rating

3.9

Developer Reply

Hi Michael, I'm wondering if you saw my email from yesterday? The issue you're experiencing is due to an app incompatibility with the app Boost AI. I included more detail regarding the incompatibility and how to proceed in an email I sent at 12:41pm yesterday, July 19th. Please have a look and let us know if you have any other questions. - Emily

5 / 5 Share

July 4, 2023

Great App, Kay from customer service was fantastic in helping sort out an issue we were having on the cart page.

Store

Jaggad

Using app

Almost 6 years

Total reviews

9

Average rating

5.0

Developer Reply

Thank you so much for sharing! - Emily, Head of Support

4 / 5 Share

June 28, 2023

Alex is the bomb.com. He assisted with links to articles and by actually going in and making changes.

Using app

Over 6 years

Total reviews

2

Average rating

4.5

Developer Reply

I really appreciate you leaving this review, thanks so much! - Emily, Head of Support

5 / 5 Share

June 24, 2023

Fantastic App for providing customers with unique opportunities to save money. Volume-based special offers play an integral role in my store's customer experience, and we couldn't provide that without USO. My customer support experience has been nothing short of stellar. Kay was able to resolve any presented issues in no time at all.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for leaving this review!! - Emily, Head of Support

5 / 5 Share

June 20, 2023

This is a nice app. The only one I have found that lets me create Buy X Get Y by letting customers choose from a range of products with variables. Also has many other great functions. Excellent, quick, very patient customer service. Thank you so much, Kay, for all your help.

Using app

11 months

Total reviews

3

Average rating

4.7

Developer Reply

Thank you so much for leaving this review! - Emily, Head of Support

5 / 5 Share

June 19, 2023

¡Estoy encantado de compartir mi experiencia con esta increíble aplicación y su equipo de soporte! Desde el primer contacto, me han sorprendido gratamente con su eficiencia y atención personalizada.

Using app

20 days

Total reviews

3

Average rating

5.0

Developer Reply

¡Gracias! - Emily, Head of Support

5 / 5 Share

June 14, 2023

Kay is so easy to talk with and responded swiftly that's why the issue got resolved right away. This is my first time reaching out to them and I'd say awesome customer service! Thanks, Kay!

Using app

Over 5 years

Total reviews

3

Average rating

5.0

Developer Reply

I'm so glad to hear you've had such a great experience working with Kay! Thanks for sharing :) - Emily, Head of Support

5 / 5 Share

June 2, 2023

Great app! Very quick responses and prompt solutions. Would definitely recommend this app for additional offers

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for this review! We appreciate it :) - Emily, Head of Support

5 / 5 Share

May 26, 2023

Hi Kay, Thank you for your quick response. It was very helpful. This team is always quick to respond to anything that comes up. I highly recommend this app.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for leaving this review! - Emily, Head of Support

5 / 5 Share

May 16, 2023

Brilliant app. I use a lot of bulk buy discounts in my store eg 3 for £10, 4 for £10 etc. I needed my customers to be able to pay with reward points and still keep the discounts. This app does the trick. I had a problem where the subtotal would not update in the cart page, reached out to the support team and it was sorted for me within 24 hours. Excellent app and support.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Wow I really appreciate you leaving this detailed review! Super glad to hear the app has been such a great experience so far. Thanks for sharing :) - Emily, Head of Support

5 / 5 Share

May 12, 2023

Kay is exceptional, prompt response and extremely helpful. She even record the video to show me how the technical issue has been fixed. Impressive service.

Using app

About 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for this review!! - Emily, Head of Support

5 / 5 Share

May 10, 2023

Amazing customer service and support from the team at Orbit, once again. (Thanks Kay!). Still in the setup process, but very happy with everything so far.

Using app

1 day

Total reviews

6

Average rating

5.0

Developer Reply

So glad to hear you've been having a great experience, thanks for sharing! - Emily, Head of Support

5 / 5 Share

May 5, 2023

it has all the things you need. Built for your business and easy to use. Great Customer support !

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

I really appreciate you leaving this review! Thanks! - Emily, Head of Support