Ultimate Special Offers
USO: Discounts & Promotions - Shopify App
Rating
4.6
feedback
667
chart
#701
All reviews
Rating Breakdown
Sept. 1, 2023
Needed some help getting my apps up and running together and the customer assistance by Alex was next-level! Happy I chose Orbit apps for my website!
I'm glad to hear you've had such a positive experience! Will be sharing this feedback with Alex as well :) - Emily, Head of Support
Aug. 24, 2023
The app allows mostly all the promotion rules that you can think of. Reaching out to the customer support which is super helpful and efficient.
Thanks for sharing your experience! - Emily, Head of Support
Aug. 10, 2023
Versatility for a low price! Compared to other apps, USO offers many options for driving CRO. Alex is super helpful and helped us optimize our usage. A great option!
Thank you so much for this review! I really appreciate it :) - Emily, Head of Support
Aug. 6, 2023
Support was very prompt in making the changes for my Shopify store - super efficient and fuss-free! They were able to make changes for 2 of my stores really quickly.
I'm so happy to hear everything went so smoothly for you!! - Emily, Head of Support
Aug. 4, 2023
Changed theme to capital and the app did not work properly as a result Reached out to support - who offered WORLD CLASS support and resolved my issue quickly. On top of this, It is a great app which attracts my customers to purchase
Wow world class!! thank you so much for this glowing review, we really appreciate it!! - Emily, Head of Support
Aug. 16, 2023
Excellent support from Alex! Very quick and efficient in helping me fix an issue on my website. Had a wee issue when i was updating my website for a sale but Alex helped me solve the issue very efficiently!
I'm so happy to hear this, thank you for sharing! - Emily, Head of Support
July 26, 2023
This app is a game-changer! With a user-friendly interface, it makes shopping a breeze. The promotion tools are innovative, driving sales too. The support team is responsive and helpful. It seamlessly integrates with our store, making it a must-have for any online business. Highly reliable and efficient - I couldn't be happier!
Thank you so much for this review!! - Emily, Head of Support
July 19, 2023
Terrible customer service. Will not respond to messages. The one time they responded, they asked for access to my store, which I gave them, but they have yet to do anything. They did not even accept the permission notification that I sent. Not happy at all with the service.
Hi Michael, I'm wondering if you saw my email from yesterday? The issue you're experiencing is due to an app incompatibility with the app Boost AI. I included more detail regarding the incompatibility and how to proceed in an email I sent at 12:41pm yesterday, July 19th. Please have a look and let us know if you have any other questions. - Emily
July 4, 2023
Great App, Kay from customer service was fantastic in helping sort out an issue we were having on the cart page.
Thank you so much for sharing! - Emily, Head of Support
June 28, 2023
Alex is the bomb.com. He assisted with links to articles and by actually going in and making changes.
I really appreciate you leaving this review, thanks so much! - Emily, Head of Support
June 24, 2023
Fantastic App for providing customers with unique opportunities to save money. Volume-based special offers play an integral role in my store's customer experience, and we couldn't provide that without USO. My customer support experience has been nothing short of stellar. Kay was able to resolve any presented issues in no time at all.
Thank you for leaving this review!! - Emily, Head of Support
June 20, 2023
This is a nice app. The only one I have found that lets me create Buy X Get Y by letting customers choose from a range of products with variables. Also has many other great functions. Excellent, quick, very patient customer service. Thank you so much, Kay, for all your help.
Thank you so much for leaving this review! - Emily, Head of Support
June 19, 2023
¡Estoy encantado de compartir mi experiencia con esta increíble aplicación y su equipo de soporte! Desde el primer contacto, me han sorprendido gratamente con su eficiencia y atención personalizada.
¡Gracias! - Emily, Head of Support
June 14, 2023
Kay is so easy to talk with and responded swiftly that's why the issue got resolved right away. This is my first time reaching out to them and I'd say awesome customer service! Thanks, Kay!
I'm so glad to hear you've had such a great experience working with Kay! Thanks for sharing :) - Emily, Head of Support
June 2, 2023
Great app! Very quick responses and prompt solutions. Would definitely recommend this app for additional offers
Thanks so much for this review! We appreciate it :) - Emily, Head of Support
May 26, 2023
Hi Kay, Thank you for your quick response. It was very helpful. This team is always quick to respond to anything that comes up. I highly recommend this app.
Thanks for leaving this review! - Emily, Head of Support
May 16, 2023
Brilliant app. I use a lot of bulk buy discounts in my store eg 3 for £10, 4 for £10 etc. I needed my customers to be able to pay with reward points and still keep the discounts. This app does the trick. I had a problem where the subtotal would not update in the cart page, reached out to the support team and it was sorted for me within 24 hours. Excellent app and support.
Wow I really appreciate you leaving this detailed review! Super glad to hear the app has been such a great experience so far. Thanks for sharing :) - Emily, Head of Support
May 12, 2023
Kay is exceptional, prompt response and extremely helpful. She even record the video to show me how the technical issue has been fixed. Impressive service.
Thank you for this review!! - Emily, Head of Support
May 10, 2023
Amazing customer service and support from the team at Orbit, once again. (Thanks Kay!). Still in the setup process, but very happy with everything so far.
So glad to hear you've been having a great experience, thanks for sharing! - Emily, Head of Support
May 5, 2023
it has all the things you need. Built for your business and easy to use. Great Customer support !
I really appreciate you leaving this review! Thanks! - Emily, Head of Support