All reviews

Rating Breakdown

  • 5
    81% (326 ratings)
  • 4
    7% (28 ratings)
  • 3
    1% (4 ratings)
  • 2
    2% (9 ratings)
  • 1
    9% (37 ratings)

Reviews with Text

  • 99% (400)
Review RSS Feed Review RSS Feed

4 / 5 Share

June 28, 2023

Alex is the bomb.com. He assisted with links to articles and by actually going in and making changes.

Using app

Almost 6 years

Total reviews

2

Average rating

4.5

Developer Reply

I really appreciate you leaving this review, thanks so much! - Emily, Head of Support

5 / 5 Share

June 24, 2023

Fantastic App for providing customers with unique opportunities to save money. Volume-based special offers play an integral role in my store's customer experience, and we couldn't provide that without USO. My customer support experience has been nothing short of stellar. Kay was able to resolve any presented issues in no time at all.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for leaving this review!! - Emily, Head of Support

5 / 5 Share

June 20, 2023

This is a nice app. The only one I have found that lets me create Buy X Get Y by letting customers choose from a range of products with variables. Also has many other great functions. Excellent, quick, very patient customer service. Thank you so much, Kay, for all your help.

Using app

5 days

Total reviews

3

Average rating

4.7

Developer Reply

Thank you so much for leaving this review! - Emily, Head of Support

5 / 5 Share

June 14, 2023

Kay is so easy to talk with and responded swiftly that's why the issue got resolved right away. This is my first time reaching out to them and I'd say awesome customer service! Thanks, Kay!

Using app

Over 5 years

Total reviews

3

Average rating

5.0

Developer Reply

I'm so glad to hear you've had such a great experience working with Kay! Thanks for sharing :) - Emily, Head of Support

5 / 5 Share

May 26, 2023

Hi Kay, Thank you for your quick response. It was very helpful. This team is always quick to respond to anything that comes up. I highly recommend this app.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for leaving this review! - Emily, Head of Support

5 / 5 Share

May 16, 2023

Brilliant app. I use a lot of bulk buy discounts in my store eg 3 for £10, 4 for £10 etc. I needed my customers to be able to pay with reward points and still keep the discounts. This app does the trick. I had a problem where the subtotal would not update in the cart page, reached out to the support team and it was sorted for me within 24 hours. Excellent app and support.

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Wow I really appreciate you leaving this detailed review! Super glad to hear the app has been such a great experience so far. Thanks for sharing :) - Emily, Head of Support

5 / 5 Share

May 12, 2023

Kay is exceptional, prompt response and extremely helpful. She even record the video to show me how the technical issue has been fixed. Impressive service.

Using app

About 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for this review!! - Emily, Head of Support

5 / 5 Share

May 10, 2023

Amazing customer service and support from the team at Orbit, once again. (Thanks Kay!). Still in the setup process, but very happy with everything so far.

Using app

1 day

Total reviews

6

Average rating

5.0

Developer Reply

So glad to hear you've been having a great experience, thanks for sharing! - Emily, Head of Support

5 / 5 Share

May 5, 2023

it has all the things you need. Built for your business and easy to use. Great Customer support !

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

I really appreciate you leaving this review! Thanks! - Emily, Head of Support

5 / 5 Share

May 2, 2023

Had few questions regarding application customization, received an absolutely amazing customer service from Alex.

Using app

4 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much!! - Emily, Head of Support

5 / 5 Share

May 2, 2023

A-mazing, I was stunned with a smashing response from these guys. I asked if it was possible to modify my pop ups and text, and rather than send me to some help page, they actually offered to do it for me right away. As a result I have a better performing offers and pop ups, my team and customers are much happier with the whole set up. Fabulous, they are probably stuck with this customer for life now , thank you to the guys in app support, you put Amazon to shame!

Using app

Over 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for this glowing review! Wow! I appreciate your support :) - Emily, Head of Support

4 / 5 Share

April 26, 2023

Es una buena aplicación te facilita poder tener varias promociones activas, dandote libertad de elegir los productos o grupos de productos.

Store

Guvier

Using app

Almost 6 years

Total reviews

1

Average rating

4.0

Developer Reply

¡Gracias por esta reseña! - Emily, Head of Support

5 / 5 Share

April 17, 2023

Excellent customer service, they fixed an issue with the sales badge appearing overtop of the product image and it looks perfect now. Thank you!!

Using app

Almost 6 years

Total reviews

2

Average rating

5.0

Developer Reply

I'm really glad to hear you had such a great experience! Thanks for sharing :) - Emily, Head of Support

5 / 5 Share

April 2, 2023

Great app to bolster your discounts on Shopify. The customer support for a free app is also very helpful, prompt and effective.

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for this review!! - Emily, Head of Support

4 / 5 Share

Feb. 21, 2023

The app is good , although it can be better . As an example , setting 2 promotion on a product is quite confusing , example setting discount like Buy 1 Free 1 & Buy 2 Free 3 , you can't set the discount with the same method or it will not work . The customer support is very helpful and fast. A big Thumb-Up for their Customer Support Kay that provide fast and helpful support.

Using app

Over 3 years

Total reviews

4

Average rating

4.5

Developer Reply

Thank you for the feedback, I'll be discussing this with my product team! - Emily, Head of Support

2 / 5 Share

Feb. 19, 2023

Downloaded the App to try out the Discount feature. After 5 mins my free trial had ended and my Discount I created never worked. I tired to use the chat function to speak to someone but it was a robot that went around in circles. Paige did follow up eventually but I had already found a different App that met my requirements.

Using app

37 minutes

Total reviews

9

Average rating

3.4

Developer Reply

I'm sorry to hear you had a frustrating experience. We can always extend a trial if you write into support! Our chat hours are 10am to 5pm EST, so if you contact us outside those hours you will get auto replies. If you wish to reinstall, I'll gladly extend your trial and get you sorted out. - Emily, Head of Support

5 / 5 Share

Feb. 13, 2023

Alex was super helpful and knowledgeable to assisted us to fix issues every single time. Very patience to help out for all details. This app is the most powerful to apply promotions. Finally we got Buy 3 For $175 style sale! Thank you! The best app ever!

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for this review, I'm really glad it's been working so well for you! - Emily, Head of Support

4 / 5 Share

Feb. 6, 2023

While the app is not perfect, i do get a very good response from customer service who have been attentive in reply to me and addressing areas of concern. This way, you feel as you get the support required to continue trading. Thank you.

Using app

About 4 years

Total reviews

1

Average rating

4.0

Developer Reply

I really appreciate this feedback, thank you for sharing!! - Emily, Head of Support

5 / 5 Share

May 3, 2023

This app has helped us immensely in terms of extra revenue, by allowing us to bundle our products and apply discounts to the bundles. The support is always very fast and helpful. We recently changed themes which resulted in some small glitches (not Orbit's fault) but the team at Orbit (Jack, Paige and Kay) have always been super helpful and resolved the issue promptly. Highly recommended app with superb support.

Using app

Almost 4 years

Total reviews

6

Average rating

5.0

Developer Reply

I'm so glad to hear this!! Thank you so much for sharing with us :) - Emily, Head of Support

5 / 5 Share

Jan. 27, 2023

Excellent customer service. They even helped me configure settings outside the app. Much appreciated!

Using app

About 1 year

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much!! - Emily, Head of Support