USO: Ultimate Special Offers
All reviews
Terrible customer service. Will not respond to messages. The one time they responded, they asked for access to my store, which I gave them, but they have yet to do anything. They did not even accept the permission notification that I sent. Not happy at all with the service.
Hi Michael, I'm wondering if you saw my email from yesterday? The issue you're experiencing is due to an app incompatibility with the app Boost AI. I included more detail regarding the incompatibility and how to proceed in an email I sent at 12:41pm yesterday, July 19th. Please have a look and let us know if you have any other questions. - Emily
Great App, Kay from customer service was fantastic in helping sort out an issue we were having on the cart page.
Thank you so much for sharing! - Emily, Head of Support
Alex is the bomb.com. He assisted with links to articles and by actually going in and making changes.
I really appreciate you leaving this review, thanks so much! - Emily, Head of Support
Fantastic App for providing customers with unique opportunities to save money. Volume-based special offers play an integral role in my store's customer experience, and we couldn't provide that without USO. My customer support experience has been nothing short of stellar. Kay was able to resolve any presented issues in no time at all.
Thank you for leaving this review!! - Emily, Head of Support
Kay is so easy to talk with and responded swiftly that's why the issue got resolved right away. This is my first time reaching out to them and I'd say awesome customer service! Thanks, Kay!
I'm so glad to hear you've had such a great experience working with Kay! Thanks for sharing :) - Emily, Head of Support
Hi Kay, Thank you for your quick response. It was very helpful. This team is always quick to respond to anything that comes up. I highly recommend this app.
Thanks for leaving this review! - Emily, Head of Support
Brilliant app. I use a lot of bulk buy discounts in my store eg 3 for £10, 4 for £10 etc. I needed my customers to be able to pay with reward points and still keep the discounts. This app does the trick. I had a problem where the subtotal would not update in the cart page, reached out to the support team and it was sorted for me within 24 hours. Excellent app and support.
Wow I really appreciate you leaving this detailed review! Super glad to hear the app has been such a great experience so far. Thanks for sharing :) - Emily, Head of Support
Kay is exceptional, prompt response and extremely helpful. She even record the video to show me how the technical issue has been fixed. Impressive service.
Thank you for this review!! - Emily, Head of Support
Amazing customer service and support from the team at Orbit, once again. (Thanks Kay!). Still in the setup process, but very happy with everything so far.
So glad to hear you've been having a great experience, thanks for sharing! - Emily, Head of Support
it has all the things you need. Built for your business and easy to use. Great Customer support !
I really appreciate you leaving this review! Thanks! - Emily, Head of Support
Had few questions regarding application customization, received an absolutely amazing customer service from Alex.
Thank you so much!! - Emily, Head of Support
A-mazing, I was stunned with a smashing response from these guys. I asked if it was possible to modify my pop ups and text, and rather than send me to some help page, they actually offered to do it for me right away. As a result I have a better performing offers and pop ups, my team and customers are much happier with the whole set up. Fabulous, they are probably stuck with this customer for life now , thank you to the guys in app support, you put Amazon to shame!
Thank you so much for this glowing review! Wow! I appreciate your support :) - Emily, Head of Support
Es una buena aplicación te facilita poder tener varias promociones activas, dandote libertad de elegir los productos o grupos de productos.
¡Gracias por esta reseña! - Emily, Head of Support
Excellent customer service, they fixed an issue with the sales badge appearing overtop of the product image and it looks perfect now. Thank you!!
I'm really glad to hear you had such a great experience! Thanks for sharing :) - Emily, Head of Support
Great app to bolster your discounts on Shopify. The customer support for a free app is also very helpful, prompt and effective.
Thanks so much for this review!! - Emily, Head of Support
The app is good , although it can be better . As an example , setting 2 promotion on a product is quite confusing , example setting discount like Buy 1 Free 1 & Buy 2 Free 3 , you can't set the discount with the same method or it will not work . The customer support is very helpful and fast. A big Thumb-Up for their Customer Support Kay that provide fast and helpful support.
Thank you for the feedback, I'll be discussing this with my product team! - Emily, Head of Support
Alex was super helpful and knowledgeable to assisted us to fix issues every single time. Very patience to help out for all details. This app is the most powerful to apply promotions. Finally we got Buy 3 For $175 style sale! Thank you! The best app ever!
Thank you so much for this review, I'm really glad it's been working so well for you! - Emily, Head of Support
While the app is not perfect, i do get a very good response from customer service who have been attentive in reply to me and addressing areas of concern. This way, you feel as you get the support required to continue trading. Thank you.
I really appreciate this feedback, thank you for sharing!! - Emily, Head of Support
This app has helped us immensely in terms of extra revenue, by allowing us to bundle our products and apply discounts to the bundles. The support is always very fast and helpful. We recently changed themes which resulted in some small glitches (not Orbit's fault) but the team at Orbit (Jack, Paige and Kay) have always been super helpful and resolved the issue promptly. Highly recommended app with superb support.
I'm so glad to hear this!! Thank you so much for sharing with us :) - Emily, Head of Support
Excellent customer service. They even helped me configure settings outside the app. Much appreciated!
Thank you so much!! - Emily, Head of Support
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.