USO: Ultimate Special Offers for Shopify

USO: Ultimate Special Offers

The all-in-one app for promotions, discounts, BOGO's & bundles
Rating
4.5
Feedback
367
Reviews
Chart
#995
Shopify

All reviews

1 / 5 Share
July 19, 2023

Terrible customer service. Will not respond to messages. The one time they responded, they asked for access to my store, which I gave them, but they have yet to do anything. They did not even accept the permission notification that I sent. Not happy at all with the service.

Store Using app Total reviews Average rating
Sports Nutrition By Max Muscle Almost 2 years 12 4.0
Developer Reply

Hi Michael, I'm wondering if you saw my email from yesterday? The issue you're experiencing is due to an app incompatibility with the app Boost AI. I included more detail regarding the incompatibility and how to proceed in an email I sent at 12:41pm yesterday, July 19th. Please have a look and let us know if you have any other questions. - Emily

5 / 5 Share
July 4, 2023

Great App, Kay from customer service was fantastic in helping sort out an issue we were having on the cart page.

Store Using app Total reviews Average rating
Jaggad Almost 6 years 10 5.0
Developer Reply

Thank you so much for sharing! - Emily, Head of Support

4 / 5 Share
June 28, 2023

Alex is the bomb.com. He assisted with links to articles and by actually going in and making changes.

Store Using app Total reviews Average rating
OLiV Tasting Room Almost 6 years 2 4.5
Developer Reply

I really appreciate you leaving this review, thanks so much! - Emily, Head of Support

5 / 5 Share
June 24, 2023

Fantastic App for providing customers with unique opportunities to save money. Volume-based special offers play an integral role in my store's customer experience, and we couldn't provide that without USO. My customer support experience has been nothing short of stellar. Kay was able to resolve any presented issues in no time at all.

Store Using app Total reviews Average rating
Shopportuguese.com Over 2 years 2 5.0
Developer Reply

Thank you for leaving this review!! - Emily, Head of Support

5 / 5 Share
June 14, 2023

Kay is so easy to talk with and responded swiftly that's why the issue got resolved right away. This is my first time reaching out to them and I'd say awesome customer service! Thanks, Kay!

Store Using app Total reviews Average rating
King and Fifth Supply Co. Over 5 years 3 5.0
Developer Reply

I'm so glad to hear you've had such a great experience working with Kay! Thanks for sharing :) - Emily, Head of Support

5 / 5 Share
May 26, 2023

Hi Kay, Thank you for your quick response. It was very helpful. This team is always quick to respond to anything that comes up. I highly recommend this app.

Store Using app Total reviews Average rating
JFC Online Melbourne Over 1 year 1 5.0
Developer Reply

Thanks for leaving this review! - Emily, Head of Support

5 / 5 Share
May 16, 2023

Brilliant app. I use a lot of bulk buy discounts in my store eg 3 for £10, 4 for £10 etc. I needed my customers to be able to pay with reward points and still keep the discounts. This app does the trick. I had a problem where the subtotal would not update in the cart page, reached out to the support team and it was sorted for me within 24 hours. Excellent app and support.

Store Using app Total reviews Average rating
selbyvapes Almost 2 years 3 5.0
Developer Reply

Wow I really appreciate you leaving this detailed review! Super glad to hear the app has been such a great experience so far. Thanks for sharing :) - Emily, Head of Support

5 / 5 Share
May 12, 2023

Kay is exceptional, prompt response and extremely helpful. She even record the video to show me how the technical issue has been fixed. Impressive service.

Store Using app Total reviews Average rating
Pair Pair Full About 3 years 2 5.0
Developer Reply

Thank you for this review!! - Emily, Head of Support

5 / 5 Share
May 10, 2023

Amazing customer service and support from the team at Orbit, once again. (Thanks Kay!). Still in the setup process, but very happy with everything so far.

Store Using app Total reviews Average rating
Au Naturale Cosmetics 1 day 6 5.0
Developer Reply

So glad to hear you've been having a great experience, thanks for sharing! - Emily, Head of Support

5 / 5 Share
May 5, 2023

it has all the things you need. Built for your business and easy to use. Great Customer support !

Store Using app Total reviews Average rating
Mamaway (Philippines) About 1 year 2 5.0
Developer Reply

I really appreciate you leaving this review! Thanks! - Emily, Head of Support

5 / 5 Share
May 2, 2023

Had few questions regarding application customization, received an absolutely amazing customer service from Alex.

Store Using app Total reviews Average rating
Millbrook Market Navan 4 days 2 5.0
Developer Reply

Thank you so much!! - Emily, Head of Support

5 / 5 Share
May 2, 2023

A-mazing, I was stunned with a smashing response from these guys. I asked if it was possible to modify my pop ups and text, and rather than send me to some help page, they actually offered to do it for me right away. As a result I have a better performing offers and pop ups, my team and customers are much happier with the whole set up. Fabulous, they are probably stuck with this customer for life now , thank you to the guys in app support, you put Amazon to shame!

Store Using app Total reviews Average rating
Chia Charge Over 3 years 3 5.0
Developer Reply

Thank you so much for this glowing review! Wow! I appreciate your support :) - Emily, Head of Support

4 / 5 Share
April 26, 2023

Es una buena aplicación te facilita poder tener varias promociones activas, dandote libertad de elegir los productos o grupos de productos.

Store Using app Total reviews Average rating
Guvier Almost 6 years 1 4.0
Developer Reply

¡Gracias por esta reseña! - Emily, Head of Support

5 / 5 Share
April 17, 2023

Excellent customer service, they fixed an issue with the sales badge appearing overtop of the product image and it looks perfect now. Thank you!!

Store Using app Total reviews Average rating
First Lady Wigs Almost 6 years 2 5.0
Developer Reply

I'm really glad to hear you had such a great experience! Thanks for sharing :) - Emily, Head of Support

5 / 5 Share
April 2, 2023

Great app to bolster your discounts on Shopify. The customer support for a free app is also very helpful, prompt and effective.

Store Using app Total reviews Average rating
DEALS KSA 10 months 1 5.0
Developer Reply

Thanks so much for this review!! - Emily, Head of Support

4 / 5 Share
Feb. 21, 2023

The app is good , although it can be better . As an example , setting 2 promotion on a product is quite confusing , example setting discount like Buy 1 Free 1 & Buy 2 Free 3 , you can't set the discount with the same method or it will not work . The customer support is very helpful and fast. A big Thumb-Up for their Customer Support Kay that provide fast and helpful support.

Store Using app Total reviews Average rating
Young Hearts Lingerie Malaysia Over 3 years 4 4.5
Developer Reply

Thank you for the feedback, I'll be discussing this with my product team! - Emily, Head of Support

5 / 5 Share
Feb. 13, 2023

Alex was super helpful and knowledgeable to assisted us to fix issues every single time. Very patience to help out for all details. This app is the most powerful to apply promotions. Finally we got Buy 3 For $175 style sale! Thank you! The best app ever!

Store Using app Total reviews Average rating
LexBreezy Hawaii About 1 year 3 5.0
Developer Reply

Thank you so much for this review, I'm really glad it's been working so well for you! - Emily, Head of Support

4 / 5 Share
Feb. 6, 2023

While the app is not perfect, i do get a very good response from customer service who have been attentive in reply to me and addressing areas of concern. This way, you feel as you get the support required to continue trading. Thank you.

Store Using app Total reviews Average rating
Five Way Cellars About 4 years 1 4.0
Developer Reply

I really appreciate this feedback, thank you for sharing!! - Emily, Head of Support

5 / 5 Share
May 3, 2023

This app has helped us immensely in terms of extra revenue, by allowing us to bundle our products and apply discounts to the bundles. The support is always very fast and helpful. We recently changed themes which resulted in some small glitches (not Orbit's fault) but the team at Orbit (Jack, Paige and Kay) have always been super helpful and resolved the issue promptly. Highly recommended app with superb support.

Store Using app Total reviews Average rating
Woodstock Laundry SA Almost 4 years 6 5.0
Developer Reply

I'm so glad to hear this!! Thank you so much for sharing with us :) - Emily, Head of Support

5 / 5 Share
Jan. 27, 2023

Excellent customer service. They even helped me configure settings outside the app. Much appreciated!

Store Using app Total reviews Average rating
Manifestie About 1 year 6 5.0
Developer Reply

Thank you so much!! - Emily, Head of Support

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