Ultimate Special Offers
USO: Discounts & Promotions - Shopify App
Rating
4.6
feedback
661
chart
#1,744
All reviews
Rating Breakdown
Nov. 13, 2022
We installed the application to perform volume discounts on collections of products. Unfortunately, it worked sometimes and did not work other times. This resulted in us having to refund customers the discount amount and also pay for shipping since the absence of the discount caused free shipping to be reached incorrectly. We reached out to support since it says Sunday 7AM - 5PM PT and regrettably there was no response. We have disabled the app for now and found another app that works as needed. We really think the product has potential but the inconsistency puts our revenue stream and customer experience at too great of risk to continue. Finally, we were using one of the generic Shopify themes that has not been customized so that should not have introduced any issues.
Hi - we are available 7am to 5pm PST on Sundays but we also have a massive volume of tickets during the BFCM season. We appreciate your patience and understanding during a busy holiday season for everyone. I've sent you a message to get this sorted out - please have a look and respond to me ASAP. Thanks! - Emily, Head of Support
Nov. 10, 2022
L'incontournable pour toutes formes de rabais sur notre plateforme ! Facile à utiliser et support rapide.
Merci pour le partage! - Emily, Head of Support
Nov. 10, 2022
Great app. Awesome and simple functionality. Had an issue with cart drawer functionality which the Orbit team was able to fix for me. Only works on certain theme cart drawers.
Thanks so much for the review! - Emily, Head of Support
Nov. 7, 2022
the bogo app didnt work when customers went to pay on last step. didnt take off discount. unfortunately i didnt realize this till three days later and no sales.
I'm sorry to hear you're having trouble! I've sent you a message to get this resolved, please check your inbox (including spam) and get back to me ASAP! - Emily, Head of Support
Oct. 27, 2022
Your app can't be opened now and can't contact the service. can someone help me? we need to change the discount information now but we can't do anything.
Hi, we don't have any messages from you in our support inbox! I've sent you a message now, please respond to me ASAP and I will get this sorted out for you :) - Emily, Head of Support
Oct. 25, 2022
Your app can't be opened now and can't contact the staff,I need to modify some of the discount information in it, but it cannot be opened. When do you go to work?
Hi! Our hours are Sunday - Friday 7am to 5pm PST. It looks like your review caught us right outside that window. We don't have a support request from you prior to this review, so I've sent you an email now to address your concerns. Please check your inbox (including spam!) and get back to me ASAP! - Emily, Head of Support
Oct. 18, 2022
Oh man, where do I begin? This app is truly just, something else. It really helps and boosts conversions with all the nice features it has! When I first installed it, I needed some help on what would be the best set up for me and both Alex and Emily were just outstanding. They helped me to the tea and I was just amazed with how kindly they helped me throughout each of my questions. If you guys are reading this, thank you so much! I can't recommend this app enough :)
Thank you so much for this kind review, Jose!! I really appreciate you taking the time to say such nice things about my team. :) - Emily, Head of Support
Oct. 13, 2022
Amazing app with great features - and wonderful customer service. Highly recommend this app for all business owners
Thank you for the kind words!! - Emily, Head of Support
Oct. 5, 2022
This app does exactly what it is marketing for. The support team also helped me to customize some features and how it displayed on our site. Highly recommended for custom discounts and bundle offers.
Thank you so much for your review!! - Emily, Head of Support
Oct. 5, 2022
Exactly what we needed! We had this installed and working perfectly fine, but did run into an issue once we changed our Shopify theme. This was because the new theme didn't auto-refresh on the cart page, so the discounts wouldn't trigger unless manually refreshing the page. The support was absolutely fantastic and resolved the issue for us immediately! Highly recommended!
I'm glad everything worked out! Thanks for sharing how easy it was to fix :) - Emily, Head of Support
Sept. 28, 2022
I use this app to help bundle products on our website. I recently had an issue with how it integrated with other apps. So like any app it doesn't alway do what I need, which in this case was how it worked along side our specific currency convertor. But I have to say the support team is extremely helpful and responsive. The app otherwise does a good job of what it needs to do. I solid app I would recommend.
Thank you so much for the detailed review!! - Emily, Head of Support
Sept. 27, 2022
The Shopify discount system is very limited. This app helps to provide a more smooth and more promotional sale event experience. It takes time to optimize the UI but the support team is professional and helps us with customization. Highly recommend.
Thank you for the kind words!! I'm so glad our app was able to help improve your sales! - Emily, Head of Support
Sept. 12, 2022
Pretty good app with a lot of different types of sales you can run through it. Live chat support is always quick to respond and help.
Thank you for this review, I'm so glad to hear our chat support was helpful for you! - Emily, Head of Support
Sept. 6, 2022
I used this app to do a buy X get Y and needed helping to figure out what I did wrong in my set up. Support was very helpful and easy to talk to about what I was having trouble with.
Thank you so much for sharing!! - Emily, Head of Support
Aug. 31, 2022
All and all a very solid app. Two things that would be helpful would be the ability to SEARCH for products within the range of offers that one sets up within the app. The second would be the ability to offer more than one discount option on a product. Three of one item, Six Assorted, etc
Using app
Over 2 years
Total reviews
2
Average rating
4.5
This is great feedback, I really appreciate you sharing it with us. I've shared it with my product team. Thanks for the review! - Emily, Head of Support
Aug. 26, 2022
5 étoiles pour le support. Réactif, top ! 4 étoiles pour l'application. Ne pas passer par le panier, court-circuite les offres qui ne sont pas appliquées si l'on clique directement sur Payer. Bug à voir !
Using app
Over 5 years
Total reviews
1
Average rating
4.0
Merci pour l'avis, et les retours! - Emily, Head of Support
Aug. 25, 2022
Support is fast response, almost one day can fix and find out the issues. Things will go well after their fix.
Thanks for the great review!! I'm glad you had such a good experience :) - Emily, Head of Support
Aug. 24, 2022
Been using this for two sites now. BEST discount app on the platform. First time using support tonight for a patched cart code update to allow discounts to show in cart. Helped in under 2 hours. Amazing team and app.
Wow this is so great to hear, thank you for sharing!! - Emily, Head of Support
Aug. 19, 2022
Incredible customer support! I had a question and they immediately got back to me with a solution. Much appreciated and will be using the app daily!
I'm so happy to hear this! I appreciate you taking the time to share the kind words about my team! - Emily, Head of Support
Aug. 18, 2022
Me ha gustado mucho la experiencia con la aplicación y el servicio al cliente es excelente, muy buena.
¡Gracias por tu reseña! - Emily, Head of Support