Spocket: USA & EU Dropshipping
Dropshipping US and EU products - Aliexpress Dropshipping
Rating
4.7
feedback
6,622
chart
#120
All reviews
Rating Breakdown
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June 22, 2020
I just started to use it. I found really good products. Hopefully I can use it more in the future...
Glad you were able to find the products that you wanted for your store! We're happy to have you with us and we hope you continue to use Spocket to its full potential! Thank you!
June 19, 2020
Would like to see more candied nail suppliers. It makes me nervous relying on one supplier for my Shopify needs.
Thanks for the feedback! We'll let our supplier operations team know about it so they can find more candied nail suppliers to add on Spocket! Rest assured that we'll do our best to look for and provide you with the supplier that you need! Thank you!
June 16, 2020
it is a great app. really easy to use and easy to move items to your personal store. wish the pro plan could have more premium items though. besides that for someone who just started to have their own online shop, spocket is my go to app.
Thank you for the review! We appreciate your feedback. You can be sure that our marketing team is constantly reviewing our existing plan packages in order to adapt to the demand. We're glad to have you with us! Thank you for choosing Spocket!
July 5, 2020
Products seem to be of high quality, and the support team (John), is very quick to get back to you if you have any issues. Overall, new products are added weekly, and the shipping times are very decent. This by far is better than drop shipping from China. The only thing I would encourage, is that the suppliers tweak their product descriptions, when uploading to this platform.
Thank you for your review. We appreciate your insights. We're sorry to hear that our existing plans do not meet your current budget and expectations. We do offer 14 days free trial to any of our plans so that you may test the app first before making any commitments. We'd love to be able to hear more from you so that we may be able to further improve our app. Our account specialist will reach out to you or you may also contact us at [email protected]. Thank you for your opinion and feedback!
June 10, 2020
I really love the products Spocket provides with its many suppliers. I also am happy with the integration to my Shopify Store. It was a little confusing setting up the order processing procedure, but Spocket CSR were amazing. I'm so thankful they are patient!
You are welcome! We do take pride in our Customer Service and we make sure to do our very best for you all the time. We are happy that you are loving the experience. Thanks for choosing Spocket!
June 1, 2020
trying this app after no results from other similar one's fingers crossed the import process and overall experience is much more smooth than others that is for sure. .
Thank you for trying Spocket! We're glad to know that you are having a smooth experience. Please know that our support is available to you in case you need any help or if you have any questions. We wish you the best!
May 31, 2020
Really easy to use. Added few items to my store. Lots of little gifts and overall good App would recommend the trial
Thanks for the recommendation! Glad you found our app to be easy to use. We appreciate you trying us out! We wish you the best on your business. Please feel free to contact us at [email protected] in case you have any questions or need any assistance.
May 29, 2020
The application is very helpful and has a variety of products. I just feel the membership could be cheaper.
We are glad to know that our app has helped you so far with the products that you needed. Rest assured that more promotions for subscription plans will be available to you soon!
May 29, 2020
i used this app and it made drop shipping easier, i'm just hoping some of it sells. it definitely had a user friendly platform as it was easy to use.
We're glad to know you found our app to be easy to use as intended. We are positive that you will start to sell soon! Wishing you the best!
May 26, 2020
A very good app, quality products. Some more suppliers from Europe may be added. But recommend it better than that other dropshipping website.
We appreciate your feedback and you can rest assured that our team is working hard to add even more EU suppliers in the coming weeks! Thank you for the recommendation!
May 19, 2020
This app is perfect for any drop ship retailers. Products are of excellent quality. Love the peace of mind knowing each product is vetted by Spocket before being listed. One thing I would like to see the future is a little more control in on the "import list" page, the ability to select all and/or larger allowances of viewable products per page would be amazing as would save a lot off loading time. Other than that I am living Spocket!
Thank you for the great feedback! You can be sure that we will continue to work on improving the app and the import list page on future updates! Your suggestions are very important to us. We appreciate you loving Spocket so far!
May 18, 2020
has a good selection but would like to see more tech. other than that the clothes and jewelry was good
Thanks for letting us know! We appreciate the valuable feedback. We'll surely be looking into adding more tech and more quality suppliers. We add new suppliers regularly so keep a look out!
April 29, 2020
I enjoyed this app a lot it helped me get an idea on starting my website selling clothes in lingerie
We are pleased to know that you enjoyed our app and that it helped you start up. You can be sure that we will do our best to live up to your expectations. Thanks for choosing Spocket!
April 29, 2020
4.29 update: I take back a lot of what I wrote and change from 1 star to 4 Spocket is absolutely not a scam. Yes, many things went wrong, and they have lots of improvements to work on, but they definitely care, they do listen and they want your business to grow. 4.27 update: I received a call from an account manager. The lady I spoke to seems very nice and understanding. For now, it seems like they are working to fix this. Although, I will make sure to keep updating this review. ===================== Dear good people, I don't like writing bad reviews. I had to come to write this after chasing their robotic customer support for days who simply don't care about you, your business, or your customers. So why should I care about them? Those people are heartless. Hundreds of orders from 3 weeks ago: NO UPDATES! NO TRACKING NUMBERS! NOTHING! Their customer support said those orders were sent out for delivery then blamed everyone but themselves. First, it was USPS, then covid-19, then "syncing issues", then Shopify. They don't know how to own their mistakes and offer a solution! In the meantime, I'm fact-checking everything they told. BEFORE YOU SIGN UP CONSIDER THIS: They won't let you talk directly to the suppliers (red light number one) You can't cancel orders after being placed even if they have two more weeks before they ship. (red light number two, the item most likely being shipped from China) There's no way for you to track how much you spent. Impossible to know if there were duplicated charges! They don't send you an invoice! (red light number 3) They won't refund anything if you sign up for their annual plan and decide to cancel. When a company doesn't offer a partial refund in such cases it means they don't believe their product themselves. (red light number 4) Instead of responding with an answer, I get this email from this kid who joined the company two weeks ago and has no idea how to solve the issues. That guy sent me a link to USPS which contradicts everything in his explanation to the problem. Again, blaming everyone but themselves. Then he offers me "two free months", so insulting!! Why would I care about that now?! I need my clients to get their packages! (red light number 5 - don't let newbies handle complicated and serious matters) Meanwhile, I have so many angry customers waiting for an answer, and I don't know what to tell them! People are asking if their order was shipped and if not they'd like to cancel. Makes sense! It hurts me to feel that I tricked so many people without knowing just because I trusted a system that made it seems like it can be trusted. Their supplier would tell you they ship "from the United States" Yes, right. Maybe after their local guy here receive the packages and resend them. I'm shocked by myself and how they drag me to that kind of level of flooding their email and chat messages! HOWEVER, I simply will not rest until all my customers get their packages on time or a refund!!! I will fight so strong for people who trusted me and put their payment information on my website! I respect my clients and appreciate their business while Spocket is spitting on mine. A company that claims to be the best for dropshippers must know how to communicate with the suppliers they work with and provide us fast answers when there are problems. It doesn't make sense that I've been chasing them for so long to get updates / tracking numbers.
We're glad to have been able to sort things out for you. We appreciate your understanding regarding how things work. It's true that we do have a lot to improve on but you can be sure that we are working tirelessly to be able to provide you only the best service and platform possible. One thing you can also be sure of is we do care for you and your business and we'll continue to do everything we can for you. Thank you so much for your extended patience!
April 26, 2020
Looks really good so far, hope it helps boost my busines.
Spocket will surely be a great help to boost your business! We are more than happy to help however we can. Just reach out to us at [email protected] and we'll be sure to assist you!
April 13, 2020
Good selection of items to choice from for my new online store. Quality t-shirts and tank tops to fit my store's audience. I enjoyed the ease of locating products and adding them to my store. I wish shipping was faster.
I would like to thank you for sharing this great review of Spocket! Your review means a lot to us. Thank you for choosing Spocket. We look forward to doing business with you for many years to come! Team Spocket!
April 7, 2020
easy to use and add products. wish they would be more product available but I like that is from the USA the shipping.
April 1, 2020
Je vous le conseil vivement parce qu'ils vendent de très bon produit de bon qualité à des prix raisonnable
Merci beaucoup! Nous partagerons cela avec l'équipe du magasin pour lui faire savoir de continuer le travail incroyable de sélection des meilleurs articles pour votre magasin!
March 30, 2020
They need to review the products to increase their credibility and confidence and have more opportunities.
Thank you for letting us know know about this. We are looking into your suggestion as we love hearing from our merchants on how we can make Spocket better!
March 26, 2020
Had some issues getting orders to process but it provides distinct advantages to other foreign drop-shippers
Thank you for your review. We will share this with the team to let them know how we are doing and sort out the kinks! We'd love to hear back from you, chat with us and we're available 24/7!