Spocket: USA & EU Dropshipping
Dropshipping US and EU products - Aliexpress Dropshipping
Rating
4.7
feedback
6,561
chart
#117
All reviews
Rating Breakdown
Review RSS Feed
Dec. 9, 2022
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Thanks for sharing your feedback! We would like to hear more about your experience and how we could improve our service even more. Please reach out to us via email at [email protected] or 24x7 live chat to discuss your experience in more detail. - Erwin
Dec. 5, 2022
Håller på att prova med ser bra ut än. Ska testa mig fram och se men lätt hemsida och lätt att förstå
Vi är glada att du var nöjd med din upplevelse och skulle gärna vilja höra ytterligare feedback om hur vi kan förbättra vår tjänst ännu mer. Vi inbjuder dig att kontakta oss via e-post på [email protected] eller 24x7 livechatt för att diskutera din upplevelse mer i detalj. - Erwin Translate: We’re glad that you were satisfied with your experience and would love to hear some additional feedback about how we could improve our service even more. We invite you to contact us via email at [email protected] or 24x7 live chat to discuss your experience in more detail. - Erwin
Nov. 23, 2022
The support seems good, however the products that I sell are with another similar service and it's free. Even though Spocket does have good deals on some things the cost is extremely high and there is not much profit left. I do appreciate the service; however, I see no benefit in it. No profit margin is left. When I ask for a list, they provided one however with the monthly fee I expected to find my products. I found none of them. So, while they appear they want to help, in the end they don't. Only on signup.
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team. We invite you to contact us via email at [email protected] or 24x7 live chat to discuss your experience in more detail. - Erwin
Oct. 8, 2022
For the monthly subscription price not worth the amount of product it provide. Also lower margin due to high listing cost than most store plus when you add shipping cost. only pros is faster shipping service. Need more product to be worthy of the monthly price
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team. We invite you to contact us via email at [email protected] or 24x7 live chat to discuss your experience in more detail. - Erwin
Aug. 19, 2022
Its a good app just suppliers sometimes take a bit too long too ship even though on the product time frame is shorter
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team. We invite you to contact us via email at [email protected] or 24x7 live chat to discuss your experience in more detail. - Erwin
July 14, 2022
jaimerais me desinsccire...............................................................................................
Thank you so much for taking the time to write this feedback. We make it a point to be known for customer service, so this situation caught us a little off guard. Would you mind reaching out to us via email at [email protected] with more details about the situation? Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward. Thank you so much, and I look forward to hearing from you! - Erwin
June 27, 2022
not happy that a regular bank card wont work, but let me tell you that Melvin is the best he calmed me down and was very patient with me answered every question. please give him a raise he rocks.
Thanks for taking the time to leave feedback! Our product development team is continuously working on improvements there. We value your input and encourage you to let us know more details about your experience with us. - Erwin
June 14, 2022
This app is great, the only thing missing for me is a direct push-to-store of the Return policy. There is no way for my customer to see that, so I always have to copy and paste the processing time, the shipping times, and the return policy whether it's 15 days, 30 days, or more. Each supplier has different policies. That is probably the most annoying thing about the app.
Thanks for your feedback! It is indeed a great feature we may consider to add in the future. This has been forwarded to our developer team. In the meantime, feel free to explore the app and reach out to us via email at [email protected] or 24x7 live chat if you need assistance. -Erwin
Jan. 3, 2022
I gave this app 3 stars because although it has a good product selection, it needs work on functionality. Whenever I import a product, the cost of the product does not import over to my Shopify account, so I have to open the Spocket app and do a search for the product to get the cost and then go back to my Spotify account and enter the cost in to see a profit. This is time consuming for each product and not user friendly. I have also had issues when searching for a product where the page will just freeze up every time, causing me to have to go back out and do a search again. For $99 a month, this is not worth the hassle.
Thank you for letting us know! Our apologies for any inconvenience you may have experienced. That should not be happening and there must be something that is causing such error as it should automatically detect the default retail price and sync it once it is pushed to your store. No similar issues are being reported so far by other users and commonly, the cause is if there is Global Pricing Rule setup from the settings or directly on your Shopify price settings. We're more than happy to troubleshoot this for you and make sure that everything is working as it should. Please reach out to us at [email protected] and we'll gladly assist you! Thank you for your understanding! -John
Aug. 17, 2021
I feel like I am over paying for this app and I'm honestly disappointed. You aren't able to sell on Google Shop, Etsy, or Ebay. There are NO product reviews so it makes it hard to know if the product really is good. I wish you could at least see reviews and you were able to put them on your site too.
Thank you for sharing your honest feedback! You'd be happy to know that the feature to allow product/supplier reviews and being able to sell on more platforms is already in the works and may be implemented soon! Our developers are taking their time to make sure that this feature will be flawless, as we understand that this is something that can help improve both our experiences with products and suppliers. Meanwhile, our "Order Sample" feature is one sure way to actually see if the product you are planning to sell is a good fit for your store. Also, another way would be to reach out to our 24/7 support team and simply ask about how a specific listing is doing in terms of sales. We're more than happy to help make your experience better! Please don't hesitate to reach out to us anytime! Thank you! -John
May 26, 2021
It’s a very smooth process processing a order. Great for women but men’s clothes etc not so much. They used to have a lot more products. The price point and products don’t really match at this point.
We appreciate your helpful feedback! Rest assured that we are and will constantly add more selections for you. We'd love to discuss and recommend some top suppliers for you! We also would be happy to clarify regarding any pricing concerns. Please reach out to us at [email protected] and we'll gladly help however we can. Thank you very much! -John
April 1, 2021
So far it’s been a good experience using this app! The processes are simple and clear. I also love the products! UPDATE - I have to change my rating because I’m experiencing an issue with one of my first orders. It was placed two weeks ago and is still in processing. The supplier advertised 2 to 3 days processing and 5 to 7 delivery. Customer service has been trying to contact the merchant for almost a week with no success. This is a really bad experience for myself and my customer. I now have to refund my customer with hopes of getting my funds back.
We're glad to know that! Thanks for sharing your experience. Please don't hesitate to reach out to us at [email protected] if you need any help or if you have any questions. Thanks for choosing Spocket!
Dec. 27, 2020
Its a shame that for the app, but i wont be paying for an app that doesn't have the basic search facility of 'EXACT keyword' When i search for a product i want an exact match, not a loose match based on keywords - anyone who has used google knows this. For me to not allow words in " or ' to exact match in a search is out of date in todays searches. Shame really that a basic facility like this isn't included. My example. Search for orthopaedic cushion and your hit with 1000s of cheap pillows for chairs and i have no way to cut this down to EXACTLY orthopaedic A few of my products would have issues i sell very specific items and sadly i am not going to spend £50 a month (possibly more) on an app where it wont let me specify exacts as it will take longer to find a simple product than just doing it myself ( I currently have 200 products listed on 2 stores and another store with close to 3x that number) Shame honestly if the devs could simple fix this i would be jumping immediately on this app
Thank you for letting us know! It really helps us know what we can improve more and enhance. Our search box does have the capability to detect an exact match to the keywords used but if an exact match is yet to exist within the platform, the search system would then automatically search for the nearest related products to suggest based on the keywords used. We do however understand that such detailed filter features would indeed be helpful and time saving so we'll make sure our developers look into your suggestion. Meanwhile, please feel free to chat with us anytime about the exact products you are looking for and we'd be more than happy to give a few suggestions. We also take product requests as well, in which our on boarding team will gladly look for the products you need to have in our app. Please know that we truly appreciate your feedback! Thank you!
Dec. 22, 2020
Love it but the real test is whether I can make a sale. Not a big fan of the high monthly subscription fee so I question whether it can pay off. Waiting for my Amazon Seller account to be open and hopefully I can get some sales.
We appreciate your honest feedback! Very understandable indeed, which is why we provide 2 weeks trial to any of our monthly plans so you can test us out first before making any commitment. We hope to be able to meet your expectations so please don't hesitate to reach out to us at [email protected] anytime you need any help and we'll do our best to make those fees worth it! Thank you and welcome to Spocket!
Dec. 20, 2020
So far so good all except I'm struggling with shipping settings. All these app extensions are killing me and takes up so much space.
Glad to know everything is going well! Setting up your shipping zones on your Shopify settings can indeed be confusing at first but we would be more than happy to extend our assistance. Reach out to us at [email protected] and we'll gladly do our best to assist you!
Dec. 4, 2020
I will tell you Spocket is a great app when it wants to be, but there are so many issues with Spocket, it's made want to cancel. First the good... The production selection and pricing is good. You will make money off these items. The selection is great too. Now the bad. When an issue arrives, you need to contact support. I had several of their suppliers send out the cost invoice instead of the price invoice. So when you charge $35 for an item that cost $11, and your customer wants to know why the invoice says $11 when you charged $35, have fun with that conversation. Another situation where Spocket onboarded a supplier and I went to try to purchase the item and the supplier hasn't setup their billing correctly, and now 5 days later, it is still not setup, and they get no response from the supplier, and now my customer is ticked off, and I am told I have to wait. If Spocket onboarded correctly, they should be running a sandbox transaction to make the client is setup correctly. So before you invest in Spocket understand, they have great prices, great selection, and decent customer service, but their proccess management is ineffective.
Your honest feedback and opinion is well appreciated. We are very happy to know about your success! You can rest assured that we will always be here for you whenever you need us. Looking forward to growing together! Thank you for trusting our services!
Oct. 19, 2020
They're okay. They're a bit lost on communication and not always the best help but they are the quickest and easiest way to not only add items to my inventory but push them to my store as well. The communication needs a lot of help starting with having to pay for chat support,
We appreciate you letting us know about your experience as it helps us to further improve the way we do things. Here at Spocket - we aim to always provide the best support possible. We would love to hear more about your experience and how we can make things better for you! Please don't hesitate to reach out to us about this at [email protected]! Thank you very much for providing us with your valuable feedback and for being with Spocket!
Oct. 8, 2020
Not the best for dropshipping clothing. I worked with a Spocket supplier who ended up having low quality products and using product images that didn't match what my customers actually received. If you're in a clothing niche you might as well save yourself the subscription fee and dropship directly from the supplier for free.
We're so sorry to hear about that! We don't tolerate any suppliers that may mislead our customers. We would love to hear more details about this concern so that we can take appropriate actions. Please do reach out to us at [email protected] and we'll gladly look into this and rectify it as soon as possible. Thank you for letting us know!
Aug. 17, 2020
I downloaded this app and deleted it the day the trial came due. The company refuses to refund the monthly fee. Update: Because I gave an 1 star review the company reached out and decided to refund my money. I’m changing the review to 3 stars but only because the employee was kind.
Sorry to hear about that! You definitely should not have been charged if the trial subscription was cancelled within the given time period. We would be happy to re-investigate your account to get this concern sorted out. One of our account managers will reach out to you directly to help rectify this issue. Our apologies for any inconvenience we may have caused. Thank you for your understanding and patience!
Dec. 9, 2020
the easiness to imports products, US EU and other countries suppliers not too long delivery that what they charge on if you want to dropship quality products choose high plan if not highest
As always, we appreciate your honesty and understanding. We admit that Spocket still has room for improvements which is why we continue to do our best to make Spocket the perfect app for all drop shippers. You can be sure that our support for you is always available. Thank you for choosing Spocket!