Spocket: USA & EU Dropshipping
Dropshipping US and EU products - Aliexpress Dropshipping
Rating
4.7
feedback
6,563
chart
#117
All reviews
Rating Breakdown
Review RSS Feed
March 28, 2024
I used Spocket for over a year on the unicorn plan connected to a Shopfiy store. For us, some orders get processed fast, with no issues BUT too many don't. The main issue are the Sellers on the platform. Sellers don't seem to keep their inventory up to date. As a result, orders we receive end up not getting fulfilled in one way or another. Also, response time from Sellers is very slow which mean's customers have to wait for a long time only to get a response that item is not available! Spocket support is there (which is good) but they too must wait for Seller and can't do much other than wait. Sometime Seller cancels order without any reason! Also, when the sync is lost between Spocket and Shopify, it leaves inventory info inaccurate on Shopify. There don't have a tool to fix this. I hope Spocket cleans up and kicks the slow responding Sellers off the platform very soon and addresses the Sync issue otherwise I will stop using them. I am not waiting for them and looking to find a better platform.
Thank you for sharing your feedback with us! We're genuinely sorry to hear about your experience, and we apologize if we didn't meet your expectations. However, we're committed to resolving any concerns you may have. Please don't hesitate to contact us via chat or email at [email protected], and we'll address this matter promptly. Your understanding and patience are greatly appreciated.
March 28, 2024
I did not actively use the trial period subscription in my shop, yet I was charged 99 USD for 1 month without my knowledge. I objected to this injustice, but they do not respond to emails
Thank you for taking the time to share your feedback with us! We value your satisfaction and strive to provide the best service possible. We'd like to discuss your concerns regarding the subscription fees and explore potential solutions. Please reach out to us via chat or email at [email protected], and we'll promptly address this matter. We look forward to assisting you.
April 9, 2024
AVOID!!! They took 2 payments annual from my account for on 2 days back to back! They have no customer service and no one will respond to you! They will just take more payments. I had to cancel my card and get a new one!! I know someone will reply to this comment saying email us and we will get it sorted blabla!!! the truth is they don't want to sort it out or refund or anything. Never do business with them, their service is bad. Their products are not very good references. The only thing that want is your money and not give the best service re udapted from my last comment. he contacted me again to make me believe who was going to refund me. It's been 2 weeks who tell me who agrees to refund me and tell me Thursday to pass who cannot because I am in dispute with Paypall. I communicate with Paypal and mention to them that they do not want to refund and that they must respond to my dispute with Paypal. I sent back a message telling them I communicated with Paypal and told them who should respond to my dispute made via Paypal. 7 days no response following this. They make you believe who want to refund you to prove who gives good service. Never do business with them. because they tried to take 3 times the cancellation package after the first one passed. I had to cancel and block this payment. their service very bad and only think about the money. never do business with them. big red flag
We appreciate your feedback, and we're deeply sorry to learn about your experience. Please accept our sincere apologies if we fell short of your expectations. However, we're here to assist you with your concern. Please don't hesitate to reach out to us via chat or email at [email protected], and we'll investigate this matter promptly. Your understanding and patience are greatly appreciated.
March 27, 2024
Garbage,can't be used after deduction. dda72c-99.myshopify.com
Store
My Store
Using app
12 days
We sincerely apologize for the inconvenience you've experienced. Could you please contact us via email at [email protected] and provide us with more details about the situation? This will enable us to investigate the matter promptly and take appropriate actions. Thank you for your understanding, and we look forward to resolving this issue for you as soon as possible.
March 23, 2024
If I could give you no stars, I would. I uninstalled this app and they continue to try charge my credit card three sometimes four times a week. This locks my card up every time and I have to call and get a new card and contact everyone that I have set up to pay on my card and give them my new card... THREE TIMES A WEEK!
We're truly sorry to hear about your experience, Waverly Claire, but we appreciate you sharing it with us. Your feedback is invaluable as it guides us in areas where we can improve. Rest assured, we're committed to taking the necessary actions to address your concerns. As a company focused on resolution, we're eager to assist you and resolve any issues you've encountered. Please feel free to reach out to us anytime at [email protected]. Thank you for giving us the opportunity to make things right, and we wish you all the best!
March 22, 2024
Read All Of The 1 Star Reviews! Don't get scammed. Highly Disappointed in Spocket. I signed up for Spocket solely because my supplier had recently switched dropshipping platforms. We had some issues with Spocket regarding orders and their catalog, we contacted their customer service to no avail. They weren't able to fix the issues. Their customer service was condescending and of absolutely no help. (DropGenius is Part of the Spocket App) At one point we also signed up for their service DropGenius to build us a quick website so we could started faster, it was great at first. They told us $1.99 was all we had to pay. However, after canceling our Spocket, and DropGenius, we still received charges for $59.99 from them. We reached out to their customer service about these charges, however they refuse to refund them, stating their "No Refunds for any reason" policy. So now we've been scammed out of our money, and are disputing it with our bank. So watch out. Spocket and their service DropGenius Are SCAMS! (DropGenius is Part of the Spocket App)
Thank you for sharing your feedback with us! We deeply regret any inconvenience you've encountered and sincerely apologize if we haven't met your expectations on this occasion. Nonetheless, we're eager to assist you with your concern. Please feel free to reach out to us via chat or email at [email protected], and we'll promptly address this matter. Your understanding and patience are greatly appreciated.
March 15, 2024
you are taking money from me, and Im not using the app since January, I hope you fix your system, im very disssapointed...
Hi Fluxoom! We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at [email protected] anytime. Thank you for giving us a chance and we wish you all the best! - Abby
March 14, 2024
Honestly, I've tested just about every supplier and I'm extremely disappointed with this one. I trialed spocket to see if it would be a good fit for me. I determined it wasn't. When I attempted to login again - I received a "sign up for spocket" pop up after cancelling my membership. I received the $299 charge for the "unicorn" level (even tho I attempted numerous times to cancel this membership). I even got ahold of support to try to get it resolved. They responded that I have 2 accounts under the same email. But since I somehow cancelled one day after the trial I'm crap out of luck. But hey - a product I'm not even using will be cancelled now. So I decided to try logging in to give it another go since i guess I just wasted $299 anyways and I still cannot login. This honestly has to be the worst experience I've had with a subscription service hands down. Account 1 Dropshippers Store #[REDACTED] No Store/Shop Connected [REDACTED] No Subscription/Plan Account 2 Dropshippers Store #[REDACTED] No Store/Shop Connected [REDACTED] Unicorn Monthly Plan (Trial End Date: March 06, 2024) - Cancelled on March 07, 2024.
Hi there! We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at [email protected] anytime. Thank you for giving us a chance and we wish you all the best! - Abby
March 13, 2024
Terrible app and company that just want to take your money. Coming from someone who has been dropshipping for 2+ years, I would say there are other better alternative. I barely used the trial because I didn't see much of the "AI" tech that could help my business any better. I tried to cancel the trial on the same day It supposedly ended but I already got charged $100 for it and they are not going to refund it after many emails back and forth.
Hi there! We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at [email protected] anytime. Thank you for giving us a chance and we wish you all the best! - Abby
March 10, 2024
DO NOT USE THIS APP - THEY STOLE OUR MONEY AND NOW THEY WON'T RESPOND. WE HAVE MADE A COMPLAINT TO SHOPIFY TOO.
Hi there! We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at [email protected] anytime. Thank you for giving us a chance and we wish you all the best! - Abby
Feb. 23, 2024
I am confused with the pricing for this app, it says "Free plan available" but you have to commit to a 14-day trial? If someone could reach out to me and explain if this is correct.
Hi Primed Tactical! We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at [email protected] anytime. Thank you for giving us a chance and we wish you all the best! - Abby
Feb. 18, 2024
I do not recommend this app. Because i tried in trial period and cancel my subscription but they try to charge me even i wrote 2 email to customer support describing that please do not charge me as i cancel your subscription during the trial period and they never stop attempting to charge. like everyday they attempting and bothering me. I hate that kind of scammer tricks of Spocket.co
Hi there! We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at [email protected] anytime. Thank you for giving us a chance and we wish you all the best! - Abby
Feb. 15, 2024
Even though their subscriptions terms for Empire and Unicorn say that you can connect unlimited stores, you CANNOT. You can only connect one store and each new store will need it's own paid subscription. Use a different dropshipper and save your money.
Hi The Cozy Closet! We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at [email protected] anytime. Thank you for giving us a chance and we wish you all the best! - Abby
Feb. 15, 2024
For me it was a very bad experience after refusing to give me a promised refund...No answers after the first contact...it's frustrating
Store
My Store
Using app
--
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at [email protected] so we can look into this matter right away. Thank you for your understanding and patience! - Abby
Feb. 12, 2024
Charged me although I never agreed to a charge or membership. Was unable to get a refund do not renew no subscription.
Hi Liv&Wink! Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at [email protected] so we can look into this matter right away. Thank you for your understanding and patience! - Abby
Feb. 10, 2024
Ho fatto la settimana di prova e non mi sono proprio trovato, lanciano finestre una sopra l'altra che ti confonde e sei obbligato a dover cliccare 'continua' se vuoi arrivare a capire qualcosa. pensavo che disinstallando la app, la prova si fermasse e no mi arrivasse nessun addebito, invece mi sbagliavo. cosi ho installato la app di nuovo e per poter togliere l'abbbonamento precedente ne dovrei fare uno nuovo. app da evitare
Hi there! Siamo molto dispiaciuti per la tua esperienza, ma grazie per averla condivisa! Questo ci aiuta a sapere cosa possiamo migliorare e puoi essere certo che verranno intraprese le azioni appropriate per risolvere queste preoccupazioni. Siamo un'azienda orientata alla risoluzione e ci piacerebbe risolvere questo problema per te. Non esitare a contattarci all'indirizzo [email protected] in qualsiasi momento. Grazie per averci dato una possibilità e vi auguriamo tutto il meglio! - Abby
Feb. 8, 2024
The customer service is terrible, I have been waiting for them to solve an internal problem and it has been 5 days and still nothing, I requested the cancellation of my store and I still have no response.
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at [email protected] so we can look into this matter right away. Thank you for your understanding and patience! - Abby
Feb. 7, 2024
El plan de prueba gratuito de Spocket no es gratuito. He solicitado el rembolso, y les he comunicado que prefiero una comunicación por email, pero siento no lo respetan y que offline pierdo el tiempo con ellos.
Grazie per il tuo feedback! Siamo molto dispiaciuti per la tua esperienza. Le nostre più sincere scuse se non siamo stati in grado di soddisfare le vostre aspettative in questo momento. Tuttavia, permettici di aiutarti con la tua preoccupazione. Uno dei nostri account manager ti contatterà direttamente per aiutarti con eventuali problemi che potresti avere altrimenti, chatta con noi o inviaci un'e-mail a [email protected] in modo che possiamo esaminare immediatamente la questione. Grazie per la tua comprensione e pazienza! - Abby
Jan. 29, 2024
They take money after you’ve cancelled a subscription beware!!!
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at [email protected] so we can look into this matter right away. Thank you for your understanding and patience! - Abby
Jan. 26, 2024
I'm a dropshipper on Spocket and I must warn everyone to steer clear of this platform. The suppliers they have listed are unreliable, even those marked with 5 stars or with a one-day delivery processing time. Most of their stock is not updated regularly. Almost all suppliers fail to communicate on their chat platform. Essentially, you're left to manage things in the dark. It's just an embarrassing platform.
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at [email protected] so we can look into this matter right away. Thank you for your understanding and patience! - Abby