Spreadconnect
Spreadconnect is Shopify’s 48-hour Print-on-Demand service.
Rating
4.1
feedback
727
chart
#7,218
All reviews
Rating Breakdown
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Nov. 8, 2022
In fact, you have understood absolutely nothing! As I told you, the products have not been deleted from my store but they are no longer visible in the application itself. When I go to the SPOD site, I select the connector, I don't have the products when I go to preview, I find the product... AND ESPECIALLY, I HAVE NOT ADDED ANY NEW PRODUCTS! I have several problems with the application, including the fact that I cannot add the VAT number because your software does not know the number. Your application does not work at all. So I repeat, if SPOD is not able to help me with this problem, who else can?
Hello Brikoneo, Thank You for your updated reply. We have sent you an email to schedule a meeting with you. We would like to do some screen sharing activities so you can take us through the issues you are having so we do have a better understanding. As stated before, we are here to help you with whatever issues you are having. If you do not feel comfortable responding to my email, please contact our Customer Service Team, I have provided you with a link. Again, looking forward to get this issue resolved for you! https://www.spod.com/contact-us
Sept. 11, 2022
Cannot add PO card to the payment method I will update review if you can fix reply me if you can fix
Hello Sunny000, I'm sorry to hear about your issue but this is definitely something our Customer Service Team can fix or help you with. I will provide the contact link below so please contact the Team in the region you signed up with. Customer Service typically takes 24 to 48 Hours to return any inquiries so we appreciate your patient. We look forward to helping you and keeping you printing with SPOD. Thank You!!! https://www.spod.com/contact-us
Sept. 6, 2022
Interface is easy to use and seamless BUT orders dont transfer to fulfillment many of the times, there are many glitches, and when this happens, it cancels orders and/or leaves them in queue and add more processing time.I spoke with customer service twice about technical issues and was never even contacted back with a resolution. Keeping this app will be a destruction to my business to continue, I deleted it today.
Hello Hijabi Pop, I'm sorry to hear about your experience with us. The issue you were having is a very simple fix as I'm sure there were some settings that needed to be adjusted. Typically Customer Service responds between 24-48 Hours of an inquiry so I sincerely apologize for them not getting back to you. However, we would love to get this situation rectified and taken care of to get you back up and running with SPOD if you would like. I will leave Customer's Service Contact page but please feel free to leave me contact information as well so we can reach out to you. This is not the experience that we want to cultivate for any of our partners so I'm hoping that you will give us another chance. I look forward to hearing from you and hope you have a wonderful day. Thank You!!! https://www.spod.com/contact-us
Aug. 26, 2022
App stopped syncing orders from Shopify. Even manually requesting fulfillment does not work anymore. Support asked what browser I was using!! Basically saying it's my fault their app is not working. Then never responded again.
Hello Old School Labs™, Thank you for taking the time to review our app, we're very sorry that you are unhappy with our services. By asking which browser you are using, customer service was not trying to shift any blame towards you, they are just going through the list of possible solutions, starting with the simplest - so that they do not make you wait until they get an answer from the development team, which will at first always be the quesion of which browser was used. Please also bear in mind that the emails queuing up are all given a 24 hour response time, but that this response time is also extended over the weekend since the customer service is not working on weekends and public holidays. We will monitor your case and can only ask you to be patient with our customer service and the development team, and we hope that, if you decide to stay with is, we can prove ourselves as a trustworthy partner for you and your business. Thank you!
July 14, 2022
This company will rip you off. We tried it, set up the store & ordered samples for the t-shirts we needed. A week passes and I check the tracking number which shows delivered. No package got delivered. I contact them and they say I need to contact the shipping courier. Huge headache, but I did, and they said they will perform an investigation after I reported a lost package. They did and according to them, the package got delivered as it was supposed to per their data. IT NEVER DID. I contacted SPOD again for a refund or to reship the products and they say that I'm lying and the case is closed. They literally stole money from us. Now switched to Printful and they delivered the sample T-shirts within a couple days. That's the company we'll go with. Save your money on Spod.
Hello LLAMAGEDDON | Board Game & NFT, We're very sorry to hear you're so disappointed in our services, however, we could not find any communication or orders with your user name and the attached email address. We reckon, you used a different email address and would therefore ask you to send the communication with our customer service to [email protected] to be reviewed by the Business Unit itself to improve services. Thank you.
July 9, 2022
Not all of the packages SPOD sent for me got to their destinations. They lost me at least three packages from the 14 I had until now.
Hello Crazy Plant Lady Designs, Thank you for taking the time to rewview our app, however, we're very sorry to hear you've had such bad experiences with our serivces, I had a look at the conversations you had with our customer service and could see, that one shipment was returned due to an address problem and one was delayed. I could see that your are still using the SPOD app, and if you have any more information or could pass on the order numbers of the packages you say got lost, it would be really helpful if you could pass them on to info@spod,com or [email protected]. This way, we can in turn contact the shipping provider, who are ultimately responsible for this, and have them explain their service quality, Thank you in advance!
June 22, 2022
I used this app for a shirt I designed that was successful on TikTok so this was my first time ever doing POD and to my surprise SPOD provided me with the absolute worst quality product I was getting hundreds of messages from customers telling me there shirt was destroyed after a single wash and just terribly printed shirts after that SPOD said I need every single customer to provide me with a picture proof and specific SKU so I can get credited pretty hard for a 1 man team so I was left with doing almost $9000 in refunds without spod crediting me you should 100% take your business somewhere else
Hello Psyxusa, Thank you for reviewing our app, even though we're very sorry to hear that both it and our customer service did not meet your expectations. To follow up on the issues, one of our success managers will get in touch with you to get more elaborated feedback. If you have the time and energy, we'd be very happy to have your insights. Thank you!
June 11, 2022
Terrible app, first couple of sample orders both debit and credit cards rejected. Both orders did not reach customer, take days to respond to e-mails, no customer chat. Still haven't received the sample order I sent to myself so can't comment on the quality. Just made another order and got an error message "Unexpected problem with this order" . Three days and still no repsonse from customer service, absolute disaster.
Hello GERARDSPOETRY, Thank you for taking the time to review our app, although we're very sorry to hear that you're unhappy with our services. Our customer service staff will always try to get back to you within 24 hours, however, they do not work on the weekend or on public holidays (they are based in Germany). Having had a look into your correspondence with customer service we saw that initial replies came within 24 hours with one exception where it took them two days to answer. For one case, they took care to contact you again a few days later when they had the solution figured out. We do not know if you tried calling them as well. As for the credit and debit card issues we were not able to find any emails addressing this and would advise you to contact them again as well as your bank to figure out where the problem lies. We'd like to apologise again for the inconveniences and hope that you will be able to give us a more favourable review some time in the future.
Jan. 10, 2022
AWFUL !!! We have two stores connected with them. I used to send this guys most of our orders in 2020 about 80%, now they are getting 10% even less, their prices increased a lot, their customer service is awful, if they send a bad print to the customer they will not care in giving a refund or sending a replacement. In our first store an order was more than 10 days in production and never shipped even after calling customer support 3 times and sending more than 5 emails. DO NOT WORK WITH THEM! Go with Printify, their customer service is a looot better and at least they care, prices are good enough, Monster Digital in Printify is great quality and they take care of the customer when a bad printing is sent.
Hi lokgienow, Thank you for your feedback. I'm sorry that this is the experience you had with us. To be sure I can help you and find the reasons behind those delays and problems, I will contact you personally by email. Those issues are certainly not something we want, so your feedback on it is really important to us. Sincerely Jean-Michel Poupart Success Manager
Nov. 11, 2021
These guys are complete scumbags. My VERY FIRST TWO orders were placed, label made...then nothing. 2 weeks later, both of those customers had not received their orders. After painstakingly trying to get a hold of someone at SPOD, they wanted screenshots and all kinds of other information because clearly they couldn't figure out what they did. Over a week later, they blamed it on the USPS. What a bunch of liars! Two different orders. Neither of them shown as shipped. Neither of them arrived to the customer, and they tried to claim "lost in shipment". After that, they were totally rude, unprofessional, and refused to do anything about it. Absolute crooks, liars, and dirtbags.
Hi Kingdom Outfitting. Thank you for your review. I'm sorry that you feel like we lied to you. You, however, claim that we didn't do anything about it, which, as I can see in our system, that both of these orders were fully refunded. Problems with the courier or at the parcel handouts can happen and we do our best to limit those. I'm absolutely sorry that it happened for your 2 first orders that got handed over at the same time to USPS. It is for that reason that we refunded them. We do take feedback seriously and we will follow-up it up to make sure the information is better communicated. Have a good day. Sincerely, SPOD Team
Oct. 25, 2021
App does not support bulk upload in the same way the spread shirt shop does. You need to create the products one by one. Why reinvent the wheel when you already have a great application on your online store. But worst of all, I just happened to lose all the information stored inside the shopify app including bills because I deleted the app. With other apps, everything stays stored in the cloud. I uninstalled the app because I was facing technical difficulties and I actually wanted to reinstall it after...worst idea of the day..how the fuck do I recover the products, order history and bills now?I need them for tax reasons!
Hi Roudbreck, Thank you for your review. The bulk upload for products is something we want to work on. However, it is a feature that we didn't take from SpreadShop due to limitations from the platform. Standard Shopify Users cannot upload an unlimited amount of variants, so giving the options to bulk-create items could cause some usability issues. I'm sorry you lost the data once you deleted the app. By contacting our customer support, they will be able to send you all invoices that belong to you. When it comes to the products, we cannot save them in the Shopify App directly. However, if you create an account on our website and link your Shopify store to our SPOD App, all products will be saved. Thank you for your time and attention. Sincerely, Your SPOD Team
Oct. 19, 2021
We have used SPOD in the past and the print ink appeared high quality like you would find in a retail store. Very happy with that. Placed a recent sample order for new shirt designs, and the print was more like an iron on vinyl patch. Felt very thick and honestly very homemade ... nothing wrong with that if that is what you are going with. Contacted SPOD for resolution and they explained that depending on the type of file uploaded "Flex Print" method may be used. No resolution provided for the unacceptable samples. If you order from them, definitely get a sample ... or just find a better POD company.
Hi Holt Bladeworls, Thank you for your honest review. When placing a vector design on some of our products, Flex Print will be used by default. This is a print that is generally greatly appreciated by our merchants, which is why it is offered. However, if you were expecting something different, I understand your disappointment. If it is something that might interest you, I can refund that order for you, so you can place a new sample order. Simply contact me at [email protected] and mention the SPOD order ID. For your information, when creating your product, you can change the printing method of your design. Thank you again. Sincerely Your SPOD Team
Oct. 18, 2021
I started to use spod because their base prices were really good but after a month of using them they raised their base prices. This is horrible business on their part because I never got a change to plan for this. Please change the prices back asap. Also your profit margin calculate doesn't even count tax. so its not even a calculater because the tax make a huge different it like 20 percent of my profit magins. I put in all of this hard work just to find out their prices aren't that cheap and when they change the prices they changed my profit margin form 9 to 6 dollars without even emailing me and I lost money all because of this. please refund me those 3 dollars and change your price back and include tax in the profit margin. I might just use teespring instead because they have the tax included in the profit margins so your know exactly what you are getting
Hi Dating Merch, thank you for your feedback. The price increase that you are mentioning can be explained by our 3-year anniversary discount that we offered from September to October. We didn't increase our prices without announcement. This information was available on all of our social and communication platforms. I understand though your confusion. When it comes to the taxes, we are currently selling worldwide, which means the amount we charge for taxes depends on a lot of different factors, which is why we cannot calculate it in advance for now. Thank you again for your review and I wish you a good day. Sincerely, Your SPOD Team
Sept. 17, 2021
Just started using the app and the interface and pricing seem great. I wanted to order some samples, however, none of my credit or debit cards were accepted. Both VISA and Mastercard are rejected? This doesn't make me feel comfortable about the app or using it for my customers. Contacted customer support and waiting for a response. Anyone else have this issue?
Hey Encore2wo. Sorry to hear you had issues here, but there seems to be something wrong. The vast majority of SPOD's merchants use VISA or Mastercard. We have very tight security regulations to ensure the safety of everyone that uses SPOD and it sounds like a security procedure may have been triggered. The best thing to do in this situation is contact Customer Support where we'll be able to get this fixed. As you've already done this I hope the problem has already been rectified. If not, please let us know and we'll get it fixed asap.
Aug. 25, 2021
Hätte ich gewusst, dass Ihr noch eigene Werbung für spreadshirt dem Kunden dazulegt und ich dadurch Kunden verliere, hätte ich die App niemals benutzt!
Hallo H21 online, Danke für Ihre Bewertung. Das sollte nicht der Fall sein. Können Sie sich direkt mit mir in Verbindung setzen und mir die Bestellnummer schicken, die die Werbung für Spreadshirt enthielt? Ich werde die Situation an unsere Produktion eskalieren lassen, damit sich dieses Problem nicht wiederholt. Wir können dann auch darüber sprechen, wie wir eine Lösung für Ihre Situation finden. Sie können mich direkt unter [email protected] kontaktieren. Liebe Grüße Jean-Michel Poupart Success Manager SPOD
Aug. 22, 2021
DO NOT USE! The app is very user friendly, but their products are garbage. There is no quality control on their printing and about 30% of my products have huge mistakes in them and my business has taken a huge hit because of it.
Hi Team Room Design, Thank you for taking the time to review our App. I'm sorry that you didn't receive what you expected. Have you already contacted our customer support about those issues? We take any quality issues really seriously and we use examples we receive from you to inform our productions and learn from them. I'll get in touch with you to make sure we can find a solution together. Sincerely, Jean-Michel Poupart Success Manager
Aug. 9, 2021
Product and quality vary order to order. I'm sadly disappointed with most sample orders I get from them. I have been looking for other suppliers that offer the same options they do. Hopefully they can get better and turn out better quality.
Hi Galvatraz, Thank you for your honest review. I'm sorry that you were not satisfied with our quality. Have you already contacted our customer support about it? If there is a problem with the quality of a product, they will be able to report it and find a solution with you. You can contact them here: [email protected]. Thank you again and have a good day, SPOD Team
July 20, 2021
I've never faced worse customer support. They don't even seem to know how their app should work. They just keep sending links to Shopify support that does not really answer the question I've asked. I tried for two weeks to solve the problem with shipping methods, now I'm done with this app. If you have any other options, I really would recommend to go with those.
Hi vaippaneuvos.fi, Thank you for your feedback. I'm sorry you are having some issues with our customer service. Unfortunately, shipping profiles is something you have to adjust in your Shopify profile. We offer prices for you, but we referred you to the Shopify help page because this is where you will find the most information about how to set up your shipping rates. Again, I'm sorry you had a bad experience with us. Thank you for your understanding. Sincerely SPOD Team
June 12, 2021
Quality controls are very poor. Have had multiple returns due to misprints or damage. Worst off all, the lack of quality controls ruined our shot of our first wholesale retail partnership. First bulk order lost in the mail. Second order arrived with 20% of products damaged beyond use and one product from someone else’s order.
Jan. 31, 2023
2023 UPDATE: SPOD has gone from bad to worse. Seriously, they will ruin your print on demand business. Use Printify, Printful...any other Shopify partner but SPOD. They have the worst customer service, slow response, and take zero responsibility. They've recently moved to fulfill from a new facility, causing delays without any way to track shipments or where the order is in the production process. One customer has waited 2+ weeks and all SPOD can tell me, is they may or may not be able to locate this in the production process and may or may not be able to cancel this order. I've also had many fit and quality complaints and it's time to finally remove the very few items I have left being printed by SPOD. Read all the recent negative reviews - I'm not the only one who feels this way. They started out great, years ago but are simply not worth the higher production cost for poor customer relations and poor often printing quality. ______________________________________________________________________________ Good luck getting ANYONE to respond to customer service tickets, issues, questions. There is literally ZERO customer support.
Hi Spooky Cat Press, Thank you for your review. I'm really sorry this is the experience you've had with us so far. When it comes to customer service, we are working hard to make sure we can answer every email as quickly as we can, but we are aware that there is still a lot of place for improvement. When it comes to the print quality, there shouldn't be any major differences between each print, so when it is the case, we will always be able to find a solution for you. It is currently not possible for us to send a replacement (but we want to add this feature) but we can offer you a refund so you can place the order again. Thank you for your understanding. Sincerely SPOD Team